Vodafone UK - Macclesfield Reviews 

355
TrustScore 5 out of 5

4.9

9 Mill Street Mall, Grosvenor Centre, SK11 6AJ Macclesfield, GB


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Rated 5 out of 5 stars

Very outstanding service from Luke. Really helpful up and beyond. Looking for solutions when the easiest way did not work.

Company replied

Rated 5 out of 5 stars

Recently lost my phone and Patrick at the Vodaphone store in Macclesfield was A class. His help and professionalism can’t be faulted. He made sure my lost phone was replaced swiftly and even sorted me... See more

Company replied

Rated 5 out of 5 stars

Called in as Sister in laws Doro phone had a electrical issue ,as in looked like it had set alight while charging The manager Patrick took charge of the issue , explaining that the phone was onl... See more

Company replied

Rated 5 out of 5 stars

Always the most helpful staff at Vodafone Macclesfield, doesn’t matter who you get, they can’t do enough for you. A nice calm atmosphere too.

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Macclesfield

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 9 Mill Street Mall, Grosvenor Centre, SK11 6AJ, Macclesfield, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

355 reviews

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1-star

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4.9

All reviews

(355)

40,708 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ben was really helpful as was his…

Ben was really helpful as was his manager Paddy. They helped me out with a difficult situation. Highly recommend.

April 14, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Nic,

Thanks for the lovely review and fantastic support for Ben and Paddy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service and detailed information. Listened to what I wanted to getfrom a phone so it gave me the best package. Ben did a great job, very knowledgeable.

April 13, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey June,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was most friendly and helpful in…

Ben was most friendly and helpful in explaining all the technical issues to me - an excellent employee.

April 12, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Thank you for taking the time to leave us this feedback,

Vodafone Social Media Team

Rated 5 out of 5 stars

Ben great help

April 11, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Dillon,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben great help and cheapest solution

Ben great help and cheapest solution

April 11, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Dillon,

Thanks for the lovely review and fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben has been amazing

Ben has been amazing! So patient and helpful finding us the best deals 👍

April 11, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Cheryl,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Reduced price plan served by Ben

Reduced price plan served by Ben

April 8, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Vicky,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Josh was very helpful and patient with all our questions no matter how many times we asked the same one! Outstanding customer service 👏🏼would recommend seeing Josh to any customers with Vodafone in the area

April 5, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Tasha,

Thank you for sharing your wonderful experience with Josh! We are thrilled to hear that he was able to assist you with patience and provide outstanding customer service. It's great to know that Josh's helpfulness made your visit enjoyable.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Store Retail- The Best Service

Only for Ben I would have changed providers. Customer Care were ineffectual and without his assistance and knowledge (and patience) i doubt the problem would have been solved.
Great ambassador for Vodaphone.

April 5, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Steven,

We really appreciate your wonderful review and the amazing support for Ben.

If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was very helpful in store today.

Ben was very helpful in store today.

March 31, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Laura,

Thanks for the lovely review and fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great smooth experience thank you Ben!

March 28, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Rebecca,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Very helpful service today from Bill (Ben). Lots of advice and assistance.

March 29, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey there,

Thanks for the lovely review and fantastic support for Ben.

If you ever need help, feel free to reach out to the Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben helped with my account and saved me…

Ben helped with my account and saved me £20 a month - fab in store service

March 29, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey there,

Thanks for the lovely review and fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben in Macclesfield Vodafone was very…

Ben in Macclesfield Vodafone was very good with helping with my phone, he has great customer service and helped as much as he could

March 28, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Linda,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Easy and respectable service from Ben

Easy and respectable service from Ben

March 27, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Rebecca,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone problem

i had a big issue with my phone that went over for 3 months Ben and paddy worked incredibly hard to fix the issue and there dedicated towards the issue was amazing

March 25, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Katie,

This is such an amazing review for Ben and Paddy. Thanks for sharing your kind words and feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Ben was super helpful

March 24, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Calum,

This is a great review for Ben. Thanks for taking your time to share. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service thank you Ben

March 23, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Viv,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 4 out of 5 stars

Ben and paddy did a brilliant job very…

Ben and paddy did a brilliant job very helpful

March 22, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hello Janet,

It's great to hear about the positive experience which you've had with Ben and Paddy. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Most helpful and patient Ben and paddy…

Most helpful and patient Ben and paddy definitely recommended wouldn't go anywhere else

March 21, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hello Christine,

Thank you for taking the time to review and share your feedback, we appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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