Vodafone UK - Macclesfield Reviews 

355
TrustScore 5 out of 5

4.9

9 Mill Street Mall, Grosvenor Centre, SK11 6AJ Macclesfield, GB


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Rated 5 out of 5 stars

Very outstanding service from Luke. Really helpful up and beyond. Looking for solutions when the easiest way did not work.

Company replied

Rated 5 out of 5 stars

Recently lost my phone and Patrick at the Vodaphone store in Macclesfield was A class. His help and professionalism can’t be faulted. He made sure my lost phone was replaced swiftly and even sorted me... See more

Company replied

Rated 5 out of 5 stars

Called in as Sister in laws Doro phone had a electrical issue ,as in looked like it had set alight while charging The manager Patrick took charge of the issue , explaining that the phone was onl... See more

Company replied

Rated 5 out of 5 stars

Always the most helpful staff at Vodafone Macclesfield, doesn’t matter who you get, they can’t do enough for you. A nice calm atmosphere too.

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Macclesfield

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 9 Mill Street Mall, Grosvenor Centre, SK11 6AJ, Macclesfield, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

355 reviews

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4.9

All reviews

(355)

40,846 reviews in the last 12 months

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Rated 5 out of 5 stars

Best service resolved issue

Best service resolved issue
Excellent store very friendly people
Ben is they on store to visit

March 18, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hello Malik,

It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben has been absolutely amazing!!

Ben has been absolutely amazing!!! We had so many issues and he sorted it all out! So kind, very informative and compassionate!

March 16, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bens service was professional and…

Bens service was professional and helpful

March 7, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Thank you for the great feedback for Ben, it's very much appreciated. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Best service

Ben Paddy and Josh were amazing and very helpful, great guidance, went above and beyond. Prioitsed security and loads of assistance

March 6, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

We’re grateful for your fantastic feedback Christopher, thank you! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful through the process

Very helpful through the process. Thank you Bill

February 27, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Brian,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben & Josh did a great job answering…

Ben & Josh did a great job answering all our questions and and managing to get us a fantastic deal on a new contract, would definitely recommend

February 27, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Ben,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful Ben Josh today very happy…

Very helpful Ben Josh today very happy with they service

February 26, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Gillian,

Thank you for the great feedback on Ben, it's very much appreciated. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Efficient friendly service

Efficient, courteous service from Ben

February 26, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hello, Peggy,

Thanks for the feedback and support, we really appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very happy with service from Ben he was…

Very happy with service from Ben he was very helpful

February 25, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Michael,

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Ben.

February 25, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Gabriel,

Thank you for your review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great job

Fantastic helpful advice and service from Ben 5 stars all the way

February 22, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Resolved

Spoke to Ben in-store, problem solved.
I know where to go to sort out mobile issues now.
Cheers Ben
Thank you

February 22, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Cliff,

Thanks for letting us know what an amazing job Ben did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service.

Both Paddy and Ben were very patient and polite helping to sort out our phone problems! We also were given lots of choice of contracts, all reasonable.

February 20, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hey Val,

Thanks for letting us know what an amazing job Paddy and Ben did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben gave really good customer service

Ben gave really good customer service. Giving options between sim only and upgrade deals. Really recommend Vodaphone

February 15, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really good customer service from Ben

Really good customer service from Ben

February 15, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We had help from Bill sorting out our…

We had help from Bill sorting out our phone upgrades, sim plans and even WiFi. Really helpful, thanks bill!!

February 14, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bill helped us with phones & wifi

Bill helped us with phones & wifi. really helpful, thank you!!

February 14, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Service was excellent and the branch…

Service was excellent and the branch was Macclesfield and the assistant was Ben.

February 13, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Susan,

We appreciate your positive feedback for Ben and the Macclesfield team. If you ever need further help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was fantastic

Ben was super helpful, looking forward to the best deals and using the trading service…really happy with the service and Ben is very diligent and great working his way through a complicated ordering system…great experience…well done Ben.

February 10, 2025
Unprompted review
Vodafone UK - Macclesfield logo

Reply from Vodafone UK - Macclesfield

Hi Richard. Thank you for your review for Ben. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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