I came in to upgrade my phone. I was greeted by Ash, he was friendly and funny but also professional throughout. It was busy due to being school holidays but he didn't rush me to get me out the door.... See more
Company replied
Location
Switch locationUnit L38 , Merryhill Shopping Centre, DY5 1SY Brierly Hill, GB
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See what reviewers are saying
Spent a long time in Vodafone dealing with a few issues but Safi was super helpful and patient. Great experience at Merry Hill Dudley. Thank you
Company replied
Lydia was amazing! Not only knowledgeable, but also friendly and explained the different elements to the phone plan. She arranged for delivery of the new phone and ensured we were happy throughout.
Company replied
I recently visited this branch for an upgrade, I was greeted politely by all. I was taken care of by Luke during my visit, he was kind, sweet and caring and ensured I was supported with anything I... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - MerryHills
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit L38 , Merryhill Shopping Centre, DY5 1SY, Brierly Hill, United Kingdom
4.9
Excellent
449 reviews
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Daniel was great ...didn't push me into…
Daniel was great ...didn't push me into any contract - infact he managed to reduce my contract considerably
November 10, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hi. We're happy to hear that you had a great experience! We appreciate your positive feedback and are so glad we could help reduce your contract. Thanks for sharing. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Luke was an absolute star ⭐️ and make it…
Luke was an absolute star ⭐️ and make it easy and I left all set up and with everything sorted . Best service in a very long time ! Thanks 🙏
November 5, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Lydia was lovely
Lydia was lovely, friendly and very helpful, she was able to make my payments lower and helped me understand other deals / packages which I’m likely to go ahead with in the future.
November 1, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hi. We're happy to hear that you had such a positive experience! We appreciate your kind words about the assistance you received. It's great to know that the support was helpful and informative. Thank you for sharing your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came into store today as I was having…
Came into store today as I was having issues with the volume during calls, Ryan did a fantastic job!
October 28, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hi. We're happy to hear that you had a positive experience in our store! We appreciate you taking the time to share your feedback and we are so glad we could resolve your call volume issues. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service by Lydia
Fantastic service by Lydia, very helpful, knowledgeable & friendly. Thank you
October 25, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hi. We're so glad to hear that you received such fantastic support. We appreciate you taking the time to leave us this lovely review and your kind words. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan the Man!
Danny in the Merry Hill branch was extremely patient and helpful. I had tried (unsuccessfully) to get my Apple watch set up with a cellular plan online. He sat with me for over an hour and went through the process. Danny transferred me to a monthly contract and sorted out the cellular for my watch. He was thoughtful and offered wonderful customer service throughout. Thanks Danny!
October 26, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hi. We're happy to hear that you had such a positive experience at our Merry Hill branch. We appreciate you taking the time to share your feedback and are so glad that our team member was able to assist you with setting up your Apple watch. It's great to know the service provided was helpful and thoughtful. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Did my upgrade in store today with Ryan…
Did my upgrade in store today with Ryan who was very efficient and also helped me transfer all my information over, top lad
October 24, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - MerryHills
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Great adviser
October 21, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Lydia at the Merry Hill branch
Lydia at the Merry Hill branch was polite, knowledgeable and very helpful in getting us the deal we were after. My daughter was very happy
October 19, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
The customer advisor Lydia was very…
The customer advisor Lydia was very helpful and a joy to be with. I would recommend that you visit Vodafone and ask for Lydia at Merry Hill.
October 19, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Computers were a bit slow but Lydia…
Computers were a bit slow but Lydia made the experience a lot better she's a very lovely lady explained everything very well
October 16, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Demy was extremely helpful and gave us reassurance- very good experience
Demy was extremely helpful. Explained everything in an easy to understand language. Very professional and helpful. It made phone contract easy and without stress. Would highly recommend- Thank you for being so polite
October 13, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Amazing customer service from Lydia
Amazing customer service from Lydia, she was extremely helpful and patient.
October 11, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
I went into the merry hill store and…
I went into the merry hill store and Luke seriously sorted me right out. Proper customer service he’s great at what he does (from jay the guy who comes in 3 days in a row) for the iPhone air. Thank for all support brother
October 9, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
The service provided by Lydia was first…
The service provided by Lydia was first class. She was friendly, helpful, patient and explained the options very clearly in non technical language.
October 9, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Brilliant Experience
As always, a brilliant experience from professional, respectful staff! Emily was amazing. She was patient and so knowledgeable. Thank you so much Emily!
September 30, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Linda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Renew broadband contract
I was served by Lydia who informed me that she was new bu this was not apparent, as I found her very pleasant & helpful. She helped me to decide on a new broadband deal and also discussed my Sim only contract which is due to end soon.
October 1, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Pam,
Thanks for the lovely review and fantastic support for Lydia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sam was fantastic
Sam was fantastic, had a rather complicated account to sort and move around and she did this with no hesitation, answered all our queries and made our experience easy, stress free and enjoyable.... thanks Sam 😊
September 27, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Charley,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
So quick and easy
So quick and easy! Our retail assistant Emily was so helpful and a delight to talk to! She helped us upgrade with ease and with a smile on her face! Will be back!
September 25, 2025
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Charlotte,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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