Thank you Sarah for your time and patience today and customer service with everything and changing our accounts, very much appreciated xxx
Company replied
Location
Switch location3 Graham Way,The Precinct, CF47 8EG Merthyr Tydfil, GB
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See what reviewers are saying
Sarah was great with me, I wanted to switch from apple to Samsung and she recommended the Zfold which is something I’d been eyeing up for a while, she explained the pros of the phone and was able to a... See more
Company replied
Was assisted by Keeley today at the Merthyr tydfil branch who helped massively to get us the perfect deal on a new phone for my daughter and a deal on another contract . Her professionalism was secon... See more
Company replied
Popped in to Vodafone Merthyr Tydfil, I was politely welcomed by a lady called Sarah, I had some questions about my bill for my SIM only, after sitting down with Sarah going through my account and op... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Merthyr Tydfil
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
3 Graham Way,The Precinct, CF47 8EG, Merthyr Tydfil, United Kingdom
4.8
Excellent
143 reviews
Asks customers to review
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Service given by Sarah
Thank you Sarah for your time and patience today and customer service with everything and changing our accounts, very much appreciated xxx
July 6, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Denise,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Carly helped with my upgrade
June 27, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey John,
Thanks for the lovely review and fantastic support for Carly.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service
Great service
Went in to check my account to see if I had roaming included in my plan and came out saving money on my airtime and roaming included
It was safe to say I was well happy ..
Thankyou Sarah
June 10, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Sam,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Merthyr Tydfil
Hey Blake,
Thanks for the lovely review and fantastic support for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good customer service from all
May 20, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey susan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Merthyr Tydfil
Hey Alisha,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
awesome store keep up the good work
April 24, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Craig,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Shannon Burton
I spoke to a lovely lady today that is covering from Caerphilly store in Merthyr Store named Shannon and she has done wonders and have gone above and beyond, done more with information and helpfulness than any other before, solved all my problems that I've been chasing for the last 2 years, we need more people like her
March 28, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Shaun,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great Service!
I came in last week and was served by a lady called Sarah. I upgraded my old phone to an IPhone 17 and she gave great service. Thank you!
March 18, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
After 17 years as a customer I have…
After 17 years as a customer I have decided to leave. Both phone and broadband. No incentive for customer loyalty
March 3, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Kerry,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
We definitely don't want you to have a bad experience. You can reach out to the Broadband team to check for further details by calling 0333 304 0191 or chatting with them via LiveChat here: http://vodafone.uk/2LCJiTm.
Thanks,
Vodafone Social Media Team
Went into store to check my account and…
Went into store to check my account and was served by Sarah who was really helpful helped me with roaming and gave me prices on global roaming my contract ends in 2 months so I will definitely be in to add that onto my account as I travel alot and will save me money
February 18, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey,
Thanks for the lovely review and fantastic support for Sarah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
staff member Sarah Crandon was amazing!
staff member Sarah Crandon was amazing!
February 26, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Ava,
Thanks for the lovely review and fantastic support for Sarah Crandon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Happy with my new phone thanks to…
Happy with my new phone thanks to Vodafone Merthyr for the customer service
February 27, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Frances,
Thanks for the lovely review and fantastic support for Merthyr.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very good customer experience when I…
Very good customer experience when I went in to do my upgrade thanks to the team
February 27, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Terry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Carly was amazing
Carly was amazing. She talked us through both lines and give excellent advice
February 10, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Liz,
Thanks for the lovely review and fantastic support for Carly.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Matt gave me a great deal on a new…
Matt gave me a great deal on a new phone and I’m very pleased with it Thankyou
January 31, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Helen,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Sarah was great
Sarah was lovely when I went into the Merthyr store. She took the time to talk to me about my current contract and offered advice on a problem I’d been having. I’m looking to upgrade to a google fold and when I mentioned this, she was very helpful and talked me through the pros of the phone and what deals I could get. I’ll be back soon to upgrade!
January 27, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Liam,
Thanks for the lovely review and fantastic support for Sarah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
kind and helpful customer service
I came into the store today and was greeted by a lady called Sarah who was very friendly and helpful, found me a perfect deal on a iPhone 17 pro max, great service
January 28, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Ajay,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Staff so lovely and helpful
Great customer service today I wanted a new sim for my daughter’s first phone and Sarah helped me find the best deal and a great price. Thankyou
January 28, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Samantha,
Thanks for the lovely review and fantastic support for Sarah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Carly was extremely pleasant and…
Carly was extremely pleasant and helpful throughout the visit.
January 17, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Katy
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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