Vodafone UK - Merthyr Tydfil Reviews 

145
TrustScore 5 out of 5

4.8

3 Graham Way,The Precinct, CF47 8EG Merthyr Tydfil, GB


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Rated 5 out of 5 stars

Sarah was great with me, I wanted to switch from apple to Samsung and she recommended the Zfold which is something I’d been eyeing up for a while, she explained the pros of the phone and was able to a... See more

Company replied

Rated 5 out of 5 stars

Was assisted by Keeley today at the Merthyr tydfil branch who helped massively to get us the perfect deal on a new phone for my daughter and a deal on another contract . Her professionalism was secon... See more

Company replied

Rated 5 out of 5 stars

Thank you Sarah for your time and patience today and customer service with everything and changing our accounts, very much appreciated xxx

Company replied

Rated 5 out of 5 stars

Popped in to Vodafone Merthyr Tydfil, I was politely welcomed by a lady called Sarah, I had some questions about my bill for my SIM only, after sitting down with Sarah going through my account and op... See more

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  • 3 Graham Way,The Precinct, CF47 8EG, Merthyr Tydfil, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

145 reviews

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4.8

All reviews

(145)

42,546 reviews in the last 12 months

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Rated 5 out of 5 stars

Served by Keeley

Served by Keeley, extremely knowledgeable and professional, and a lot of patience.
She really was very kind and made my wife and I very comfortable.

November 13, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Mr and Mrs Evans,

Thank you for reviewing and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Can't fault lynzy at all she was superb

Can't fault lynzy at all she was superb

November 12, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Charlotte,

This is lovely feedback for Lynzy. Thanks for your kind words and taking your time to share the experience. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Lynzy was helpful when upgrading my…

Lynzy was helpful when upgrading my phone

November 12, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Maureen,

We’re glad to hear Lynzy was helped you with upgrading your phone. Thanks for your review. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Great store and very friendly staff

I had a really fantastic experience in the Merthyr store , Niamh was very friendly, kind and helpful she found the plan that was best for me . She was very knowledgeable and clearly knew her job very well!

September 30, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Lowri. Thank you for your review for Niamh. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New customer

I was served by Keeley, very polite and friendly 👍🏽

October 19, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Thanks for your fab feedback.
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful service done all they…

Very helpful service done all they could for me thank you very much Niamh

October 19, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi David,

Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

I was hesitant about moving to Vodafone

I was hesitant about moving to Vodafone but after speaking to Niamh the sales colleague in store, she helped me choose what was best for me and answered every question I had with certainty which provided me with a lot of confidence.

September 24, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey Callum,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Lynzy was great sorting my problem with my phone. Great customer service, very pleasant and bubbly.

September 7, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Keeley was very polite friendly and…

Keeley was very polite friendly and helpful couldn't have been more helpful to me I couldn't thank her enough

September 3, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Yasmin. Thank you for your review for Keeley. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Keeley was Polite courteous and very…

Keeley was Polite courteous and very helpful and professional.

September 3, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Colin. Thank you for your review for Keeley. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Extremely helpful and friendly with all my enquiries and order, thank you

August 31, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

All upgrades

Very helpful and answered all what we needed to know about our upgrades the assistant that dealt with all what we required was keeley and very polite excellent communication with customers

August 31, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey, this is awesome to see. I'm glad Keeley was able to help find you the perfect upgrade plan.
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Service

Service by lynzy and keeley was very good

August 30, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey Eve,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New phone xx

New phone set up by niamh.

August 13, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Doreen. Thank you for your review for Niamh. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service from Lynzy in Merthyr

August 7, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey Richard,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service off Tash goes above…

Excellent service off Tash goes above and beyond to help you.

July 12, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Paula,

Thanks for your review and feedback for Tash.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Really polite and helpful workers

Really polite and helpful workers
Tash helped me change my phone and give me the best option going forward

July 12, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Kieron,

Thanks for taking the time to review, and sharing this feedback for Tash.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Always very helpful

July 8, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey Stuart,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Well looked after

June 18, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Katie,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Legendary.

June 18, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Terri,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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