Vodafone UK - Merthyr Tydfil Reviews 

145
TrustScore 5 out of 5

4.8

3 Graham Way,The Precinct, CF47 8EG Merthyr Tydfil, GB


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Rated 5 out of 5 stars

Sarah was great with me, I wanted to switch from apple to Samsung and she recommended the Zfold which is something I’d been eyeing up for a while, she explained the pros of the phone and was able to a... See more

Company replied

Rated 5 out of 5 stars

Was assisted by Keeley today at the Merthyr tydfil branch who helped massively to get us the perfect deal on a new phone for my daughter and a deal on another contract . Her professionalism was secon... See more

Company replied

Rated 5 out of 5 stars

Thank you Sarah for your time and patience today and customer service with everything and changing our accounts, very much appreciated xxx

Company replied

Rated 5 out of 5 stars

Popped in to Vodafone Merthyr Tydfil, I was politely welcomed by a lady called Sarah, I had some questions about my bill for my SIM only, after sitting down with Sarah going through my account and op... See more

Company replied


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  • 3 Graham Way,The Precinct, CF47 8EG, Merthyr Tydfil, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

145 reviews

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4.8

All reviews

(145)

42,546 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service by lynzy very…

Great customer service by lynzy very helpful

June 3, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi there,

Thank you for reviewing and sharing this feedback for Lynzy.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant

Brilliant. Lindsey and Tash were fabulous they helped me with all of my needs. Got me then phone I needed in under 15 mins

June 3, 2024
Unprompted review
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Reply from Vodafone UK - Merthyr Tydfil

Hi Jade,

It's great to hear about your recent experience and feedback. Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Lynzy was helpful while upgrading my…

Lynzy was helpful while upgrading my phones

May 22, 2024
Unprompted review
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Reply from Vodafone UK - Merthyr Tydfil

Hi Karen! Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very pleasant and helpful

May 21, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Gaynor,

It's great to hear about your recent experience and feedback. Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff
Very informative

May 18, 2024
Unprompted review
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Reply from Vodafone UK - Merthyr Tydfil

Hi Natalie. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came here today to upgrade Samsung and…

Came here today to upgrade Samsung and add a phone package. Been made to feel comfortable and everything has been explained easily to me as I Keelie was just amazing and very friendly. Thank you for everything you did for us

May 18, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Emma. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service and staff 👏

Great service and staff 👏

April 29, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Emma,

It's great to hear your feedback, thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

All members of staff were very helpful

All members of staff were very helpful, and helped me pick out a new contract.

April 27, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Niamh was really helpful when upgrading…

Niamh was really helpful when upgrading my phone

April 27, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lynzy helped me and my sister today to…

Lynzy helped me and my sister today to get a new contract for her she was helpful and friendly!

March 11, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Ella,

It's great to see your kind words for Lynzy. We really appreciate your feedback. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Lynzy helped me out today with a…

Lynzy helped me out today with a cracking deal on an iPhone 15 . My daughter is going to be super happy with her new.

March 7, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Jessica,

We're glad to hear you found the best option for your daughter, when visiting the store. Thanks for your feedback.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

I had a problem with my broadband…

I had a problem with my broadband today, so I phoned you. I was helped by a very clever man Edwin, and lives in India. He was so patient with me, and nothing was too much trouble for him. Thank you so much.

February 6, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Astrid,

It's great to hear about your recent experience. Thank you for taking the time to review, and share this feedback for Edwin.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service and very…

Great customer service and very knowledgeable and helpful

January 11, 2024
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey,

Thanks for the great review, this is fantastic to hear.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service

Amazing service, very happy with the staff and my new phone. Thank you 😊

December 20, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi aimee,

This is a great review for our Merthyr Tydfil store. I’m glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

My experience was great

December 19, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Calem,

Thanks for your review for our store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Tash is alright ;)

December 19, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Jack,

Thanks for your review for Tash. We appreciate your support.

We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Great customer service

Amazing girls!! They’re the best

November 29, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey Joanne,

Thanks for reviewing and sharing your feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service even on a cold day.

November 25, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey there,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lynzy was amazing so helpful friendly…

Lynzy was amazing so helpful friendly nothing was to much for her.

October 31, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Carla,

Thank you for reviewing and sharing this great feedback for Lynzy.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone Thanks, Vodafone Social Media Team

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