Vodafone UK - Merthyr Tydfil Reviews 

145
TrustScore 5 out of 5

4.8

3 Graham Way,The Precinct, CF47 8EG Merthyr Tydfil, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Sarah was great with me, I wanted to switch from apple to Samsung and she recommended the Zfold which is something I’d been eyeing up for a while, she explained the pros of the phone and was able to a... See more

Company replied

Rated 5 out of 5 stars

Was assisted by Keeley today at the Merthyr tydfil branch who helped massively to get us the perfect deal on a new phone for my daughter and a deal on another contract . Her professionalism was secon... See more

Company replied

Rated 5 out of 5 stars

Thank you Sarah for your time and patience today and customer service with everything and changing our accounts, very much appreciated xxx

Company replied

Rated 5 out of 5 stars

Popped in to Vodafone Merthyr Tydfil, I was politely welcomed by a lady called Sarah, I had some questions about my bill for my SIM only, after sitting down with Sarah going through my account and op... See more

Company replied


Company details


Contact info

  • 3 Graham Way,The Precinct, CF47 8EG, Merthyr Tydfil, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(145)

42,546 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful staff

October 31, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey Lexie,

Thank you for taking the time to review and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very polite and helpful

Very polite and helpful, very nice manner

October 28, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Aimi,

Thanks for reviewing, we appreciate your feedback.

If you ever need any help, pop us over a message via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful staff

October 26, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Amy,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Niamh the sales assistant was amazing

Niamh the sales assistant was amazing. Really helpful!

October 16, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Caz,

Thanks for your lovely review for Niamh. We appreciate your support.

We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service. Very knowledgeable and patient staff.

September 26, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Mikayla,

It's great to hear about your recent positive experience. Thanks for sharing this, and taking the time to review.

If you ever require help, pop us over a message on via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience very helpful

September 25, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey Rachel,

Thank you for taking the time to review and share your feedback, we appreciate it.

Feel free to pop us over any questions via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ever time I go in always ready to…

Ever time I go in always ready to help.She was the reason I changed to Vodafone and as I change my phone regularly I need the advice

September 26, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey Lee,

Thanks for taking the time to review. We're pleased to hear about your recent experience and how the team have left such a good impact.

Feel free to pop us over any questions via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

110% customer service

110% customer service. Exceeded my expectations with the service and options available. Friendly, happy person. Niamh in Merthyr store.

August 17, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey Steph,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Niamh was brilliant went above and…

Niamh was brilliant went above and beyond

August 10, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey Nigel,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service in store very helpful

Great service in store very helpful. Nick and lynzy were fantastic

August 3, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey Gary,

Thanks for the lovely review and fantastic support for both Nick and Lynzy.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lindsey is amazing

Lindsey is amazing. She couldn’t of been more helpful when I popped into the Merthyr branch with a problem with my phone. Sorted it out straight away for me. Thank you !!

July 10, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Lillyrae. Thank you for your review for Lindsey. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lynzy in the Merthyr store was very…

Lynzy in the Merthyr store was very helpful. Explained everything to me and helped me setup a new Phone when I had broken my old phone

July 11, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Nick. Thank you for your review for Lynzy in our Merthyr Tydfil store. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff really helpful and friendly

July 5, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Shaun. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lynzy was fantastic!

Lynzy was very helpful and went above and beyond to get me the deal and phone I was looking for! Great experience and I would highly recommend!

June 17, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hi Ioan,

Thanks for sharing your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff in my local merthyr store are…

The staff in my local merthyr store are tremendous. They are really helpful and gave a great customer service. They are all very kind and a pleasure to speak with.

June 15, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey Rhiannon,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Connor was both friendly & helpful…

Connor was both friendly & helpful today when I visited the store for an upgrade.
He found me the best deal & phone which suited my needs, he also got me a fantastic broadband deal! Thanks for the great service Connor! 😁

June 15, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey Devan,

Thanks for letting us know what an amazing job Connor did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly staff

June 14, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey Rebecca,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience in store and the deal…

Great experience in store and the deal was exactly what I wanted. Lynzy ewe very helpful and found me the perfect plan

June 12, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey there,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience in Merthyr

Great experience in Merthyr, always quick and efficient.

May 16, 2023
Unprompted review
Vodafone UK - Merthyr Tydfil logo

Reply from Vodafone UK - Merthyr Tydfil

Hey David,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look