Sarah was great with me, I wanted to switch from apple to Samsung and she recommended the Zfold which is something I’d been eyeing up for a while, she explained the pros of the phone and was able to a... See more
Company replied
Location
Switch location3 Graham Way,The Precinct, CF47 8EG Merthyr Tydfil, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was assisted by Keeley today at the Merthyr tydfil branch who helped massively to get us the perfect deal on a new phone for my daughter and a deal on another contract . Her professionalism was secon... See more
Company replied
Thank you Sarah for your time and patience today and customer service with everything and changing our accounts, very much appreciated xxx
Company replied
Popped in to Vodafone Merthyr Tydfil, I was politely welcomed by a lady called Sarah, I had some questions about my bill for my SIM only, after sitting down with Sarah going through my account and op... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Merthyr Tydfil
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
3 Graham Way,The Precinct, CF47 8EG, Merthyr Tydfil, United Kingdom
4.8
Excellent
145 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vodafone UK - Merthyr Tydfil
Hey Jane,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Lynzy was very helpful and empathetic…
Lynzy was very helpful and empathetic when helping Me change networks. And spoke to the bereavement team for me. She made a very difficult situation a little easier. Which was greatly appreciated
May 9, 2023
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hi Dawn. Thank you for your review for Lynzy. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Thanks again,
Vodafone Social Media Team
Lynzy and Huw
Lynzy and Huw , are amazing I got a new watch , and looking at my upgrade , I will come back in September to get a new phone
Thank you so so much
May 1, 2023
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hi Chris,
Thank you for your review. It's always great to hear positive feedback. I'll be sure to send over your feedback to Lynzy and Huw If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Lots of help and friendly
Lots of help and friendly. We will be back to see lynzy. Thanks for the free Costa as it was busy in store
April 5, 2023
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Annette. It's always nice to read such lovely feedback. If you spoke to Lynzy in one of our stores, please let us know the name of the store and we'd be happy to feed this back to them directly.
Thank you,
Vodafone Social Media Team
Customer Service as it should be!
A great deal and excellent customer service! Lynzy is a credit to Vodafone and takes time to listen to the needs of the individual customer.
I have been a loyal Vodafone customer for a number of years and a huge part of this loyalty is due to the in store customer service received at Vodafone Merthyr Tydfil.
Customer service goes a long way and once again I have to say the store manager is a credit to Vodafone!
April 5, 2023
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hi John,
Thank you for taking the time to leave such amazing feedback for Lynzy and the team at Vodafone Merthyr Tydfil! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
The store adviser was very helpful and…
The store adviser was very helpful and friendly. Which made my experience a pleasure
April 4, 2023
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hi Janet,
Thank you for your support and feedback. Which store did you recently visit so we're able to feed this back to the team directly?
Thanks again,
Vodafone Social Media Team
Upgraded and Happy
I came to the store after experiencing difficulty upgrading online. Jamie served me. He was very helpful and professional.
April 5, 2023
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hi Ceianne
It's always nice to read such lovely feedback. If you spoke to Jamie in one of our stores, please let us know the name of the store and we'd be happy to feed this back to them directly.
Thank you,
Vodafone Social Media Team
Jamie was very helpful and…
Jamie was very helpful and accommodating. Easy choice with new phone. Very friendly and informative. Thank you!
April 2, 2023
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Nicola. It's always nice to read such lovely feedback. If you spoke to Jamie in one of our stores, please let us know the name of the store and we'd be happy to feed this back to them directly.
Thank you,
Vodafone Social Media Team
Jamie was very hepful and friendly.
April 2, 2023
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hi David,
We'll let the store know how helpful and friendly, Jamie has been. Thanks for leaving this review.
All the best,
Vodafone Social Media team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.