Sarah was great with me, I wanted to switch from apple to Samsung and she recommended the Zfold which is something I’d been eyeing up for a while, she explained the pros of the phone and was able to a... See more
Company replied
Location
Switch location3 Graham Way,The Precinct, CF47 8EG Merthyr Tydfil, GB
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See what reviewers are saying
Was assisted by Keeley today at the Merthyr tydfil branch who helped massively to get us the perfect deal on a new phone for my daughter and a deal on another contract . Her professionalism was secon... See more
Company replied
Thank you Sarah for your time and patience today and customer service with everything and changing our accounts, very much appreciated xxx
Company replied
Popped in to Vodafone Merthyr Tydfil, I was politely welcomed by a lady called Sarah, I had some questions about my bill for my SIM only, after sitting down with Sarah going through my account and op... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Merthyr Tydfil
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
3 Graham Way,The Precinct, CF47 8EG, Merthyr Tydfil, United Kingdom
4.8
Excellent
145 reviews
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Staff so lovely and helpful
Great customer service today I wanted a new sim for my daughter’s first phone and Sarah helped me find the best deal and a great price. Thankyou
January 28, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Samantha,
Thanks for the lovely review and fantastic support for Sarah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Carly was extremely pleasant and…
Carly was extremely pleasant and helpful throughout the visit.
January 17, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Katy
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Had amazing service of Keeley she…
Had amazing service of Keeley she remained professional and calm while also taking the time to explain and find the perfect deal she was very polite and was very patient when I got stuck trying to understand the different deals
January 6, 2026
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Kieran,
Thanks for the lovely review and fantastic support for Keeley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Thank you to Matt
Thank you to Matt , I came in Saturday for some advice on a new phone and other issues, he made things very simple and understanding
December 27, 2025
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Chrissy,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
upgraded my sim
upgraded my sim, keeley served me. Great customer service will be returning in the future 😊
December 23, 2025
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Matt was amazing and helped me save…
Matt was amazing and helped me save money. Thankyou
December 27, 2025
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Kelsey,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Sarah was great with me, I wanted to switch from apple to Samsung and she recommended the Zfold which is something I’d been eyeing up for a while, she explained the pros of the phone and was able to answer any questions I had about the contract since I’d switched over from another provider. Great customer service and an asset to the Merthyr team! Love my new phone, thank you Sarah.
December 24, 2025
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Liam,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Sarah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Matt helped with my upgrade great…
Matt helped with my upgrade great advisor 10/10
November 29, 2025
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Wayne,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I went into Vodafone and was greeted by…
I went into Vodafone and was greeted by Sarah that was very happy to help. Sarah helped me change over network providers She listen to everything I asked for and made it happen with a good price. Can’t thank her enough!
November 12, 2025
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Phone on contract
Vodafone have been with them for like 6 or more years never had a problem until it took a phone out with them. When I had the phone there small problems from the start with the phone like turning of randomly but it ok then I had it sent of as it was cover by life time warranty sent it of then to be told the charge port was damage with it was not then after a while they argued to pay for the charge port to be done as I did not damage it and to be told after confirm with phone repairs department to sort. Next day to be told that the phone was going to cost more to repair it then it worth having lots of phone call to be promised the phone will get fixs or get a replacement which did not happen then to be told by top manger they cloud not find a replacement phone as it was cover under lifts warranty with the plan then said all the other people who work there are lies even they manger said at the time we should had a replacement for free then had the check the policy as it a fault with phone it cover until next year even the upgrade team even said I should of not paid to upgrade it should be free but in end never heard back of Rip of never agin
September 24, 2025
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hi. We appreciate you sharing your experience. It's disappointing to hear about the issues you've faced with your phone and the warranty process. This isn't the experience we want you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
Happy customer 
Popped in to Vodafone Merthyr Tydfil, I was politely welcomed by a lady called Sarah, I had some questions about my bill for my SIM only, after sitting down with Sarah going through my account and options ,Sarah managed to knock my bill down by a significant amount, I left the store a very happy customer…
Thank you Sarah x
October 11, 2025
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Alix one of the retail advisors was…
Alix one of the retail advisors was absolutely fantastic when dealing with me. Can't say enough good things about this lovely lady, so,so helpful and a lovely smile on her face all the time.
September 22, 2025
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Marilyn,
Thanks for the lovely review and fantastic support for Alix.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Keeley was amazing helped me with my…
Keeley was amazing helped me with my order and moving stuff across 10/10 :]
September 20, 2025
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Spoke to keeley
Spoke to keeley needed help moving from ee to Vodafone for sim great service 10/10
September 19, 2025
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
My mum needed a new more updated phone…
My mum needed a new more updated phone but needed to keep her number Sarah was absolutely amazing went through everything with her .one very happy customer
September 9, 2025
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Amanda,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Matt the gentleman that I dealt with…
Matt the gentleman that I dealt with today was very experienced in what he does and Wes very knowledgeable and very helpful.
August 25, 2025
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Merthyr Tydfil
Hi Rebecca ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Keeley —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Keeley served me for my upgrade and I…
Keeley served me for my upgrade and I am very happy with it, she was a lovely girl and helped me loads highly recommend her shes a big asset to Vodafone:)
July 24, 2025
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Lisa,
Thanks for the lovely review and fantastic support for Keeley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I went into the Vodafone store in…
I went into the Vodafone store in Merthyr Tydfil to get a Samsung Galaxy S25. Alix was extremely helpful and went through all of my options and price plans. Thank you Alix, love my new phone :-)
July 22, 2025
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Rhiannon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alix was so helpful in upgrading my…
Alix was so helpful in upgrading my phone contract for me. She was friendly and nothing was too much trouble, a credit to the store.
July 19, 2025
Unprompted review
Reply from Vodafone UK - Merthyr Tydfil
Hey Ffion,
Thanks for the lovely review and fantastic support for Alix.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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