I had an issue with my Iphone which Apple claimed was completely unresolveable. Within minutes of entering the MK store, Kian had warmly welcomed us, listened to me very kindly and calmly fixed the is... See more
Location
Switch location70 Midsummer Arcade, MK9 3BB Milton Keynes, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Avril was excellent. I had an unsatisfactory experience with online customer service but Avril quickly got me sorted out and restored my faith in Vodafone. A real pleasure to deal with and a true asse... See more
Company replied
Amazing help by Beth in MK. We have a family a family member needing specialist support with dementia. Handled with care and empathy. Vodafone should be proud of Beth.
Company replied
Popped into store to replace my handset. Been dealing with Alex for the last few years for handset and airtime contracts, easy every time! Couldn’t recommend going into store more than doing it online... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Milton Keynes
Written by the company
Contact info
70 Midsummer Arcade, MK9 3BB, Milton Keynes, United Kingdom
4.8
Excellent
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went to Vodafone Milton Keynes today I…
Went to Vodafone Milton Keynes today I had to walk out as the customer service is non existent at this branch and team leader that does not deal with customers just leaving to his staff to deal with once he tells you to sit down and wait that was my only interaction with any of the staff they all need training as I don't think they have had any yet I wonder if Vodafone look at these reviews they need to. Don't waste your time go else where
August 8, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi BAD,
This isn't the experience we expect for anyone visiting our stores.
We'll feed this back and look into it internally.
If you ever need anything, please reach out to us on Social Media. You can do this using Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY or Instagram using Vodafone UK
All the best,
Vodafone Social Media team
Sal was very friendly and helpful
Sal was very friendly and helpful. It's nice to be served by a happy bubbly person! It makes the experience even better!
August 3, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Anna,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I was served by Sal at your shop
I was served by Sal at your shop. He was amazing took his time explained things. It allowed me to make a correct choice for my mobile and device contract. Thank you once again Sal for all your assistance
August 3, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Angela,
Thanks for letting us know what an amazing job Sal did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
SAL was really helpful
SAL was really helpful. Managed to get me really God deals on my home brand and and mobile contracts. He explained it a so well. Thank yu SAL for your amazing service.
August 3, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Elvis,
Thanks for the lovely review and fantastic support for Sal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Today Sal helped me in ordering the New…
Today Sal helped me in ordering the New Samsung Galaxy Z Fold 5. He was very helpful and professional, he gave me all the info I required to make a decision. I'm happy to say. I ordered a new handset today. Thank you Sal
August 1, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Sam,
Thanks for letting us know what an amazing job Sal did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Sal was very friendly and helpful
Sal was very friendly and helpful, answered all our questions and got us sorted with the account query. Great service, thank you!
July 31, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Jade,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.
Thanks,
Vodafone Social Media Team
Sal was great
Sal was great. Help us separate our joint account and made the whole process easy.
July 31, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Damien,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.
Thanks,
Vodafone Social Media Team
Thank you for the great service and…
Thank you for the great service and help and support I hope I can see you soon.
July 31, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Florin,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.
Thanks,
Vodafone Social Media Team
Sal helped me s-o much understand my…
Sal helped me s-o much understand my Roaming Tarif. He was very helpful. 5 stare for him
July 31, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Danuta,
Thank you for your review. It’s fantastic to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.
Thanks,
Vodafone Social Media Team
Sal was the best customer service agent…
Sal was the best customer service agent I have come across in any Vodafone store . Super efficient and courteous. Excellent five star service
July 31, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Busayo. Thank you for your review for Sal. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had an amazing experience thank you…
I had an amazing experience thank you for the staff for the help and support I will come back with family. Thank you Vodafone Milton Keynes
July 27, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Mario. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sal the sales representative was…
Sal the sales representative was amazing. Very helpful. Got us the best deal and assisted us really good. He is the best sales man in Vodafone. Well done
July 31, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Emmanuel. Thank you for your review for Sal. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing staff
You're colleague Kai was very helpful and gave us an amazing customer service. I would recommend Vodafone Milton Keynes and their staff.
July 22, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Razvan,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Best service
Best service experience I had in o long time thank you staff
June 12, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Doreen,
Thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Good service and support
I sawkai in store moving my phone from another provider. He was very helpful and patient. His customer service was exceptional and would be happy to recommend him.
June 28, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Jane,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
New sim
Really helpful, appreciated the assistance. And tips. Really warm service.
June 30, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Kiara,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent Service
I was dealt with by Boldie, assistant manager, who went out of his way to help me explaining at every step what he was doing and why. He transferred all the data on to my new phone without hesitation and also assured me that nothing would be lost, (which was my fear). He was just excellent. The other staff also looked friendly and it was a friendly pleasant atmosphere.
June 26, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Vanita,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Kai gets the job done
I had ordered a SIM online for an international holiday and it was late. Popped into the store and Kai was there. Couple of little issues, but he managed to do a SIM swap and sort it out. If he hadn't not sure what I would have done. First time back to VF since I was at Uni, but the guys at this store seem great. Left my old network because of the 'computer says no' vibe. So far so good.
April 20, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey, It's really great to see Kai was able to get your SIM swap sorted and left such a great impression on you too.
Thanks for your awesome feedback,
The Vodafone Social Media Team
Very polite and helpful
Very polite and helpful. Did the job very fast. Thank you
May 4, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi, thanks for your awesome feedback.
All the best,
The Vodafone Social Media Team
Avril was most helpful and efficient.
Avril was polite, friendly & made me feel confident that she was aiming to find me a deal that was best suited to my needs. She pointed out that all our contracts were overdue for renewal without being condescending. I was very happy with what she organised and the advice offered for one phone of the four family contract provisions I currently pay for. I visited the Milton Keynes store on 4th May 2023.
May 4, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Thank you for your review Pete. It's always good to read such complimentary feedback for one of our team. It sounds like Avril really helped get everything sorted for you.
Thanks again,
The Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.