I had an issue with my Iphone which Apple claimed was completely unresolveable. Within minutes of entering the MK store, Kian had warmly welcomed us, listened to me very kindly and calmly fixed the is... See more
Location
Switch location70 Midsummer Arcade, MK9 3BB Milton Keynes, GB
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See what reviewers are saying
Avril was excellent. I had an unsatisfactory experience with online customer service but Avril quickly got me sorted out and restored my faith in Vodafone. A real pleasure to deal with and a true asse... See more
Company replied
Amazing help by Beth in MK. We have a family a family member needing specialist support with dementia. Handled with care and empathy. Vodafone should be proud of Beth.
Company replied
Popped into store to replace my handset. Been dealing with Alex for the last few years for handset and airtime contracts, easy every time! Couldn’t recommend going into store more than doing it online... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Milton Keynes
Written by the company
Contact info
70 Midsummer Arcade, MK9 3BB, Milton Keynes, United Kingdom
4.8
Excellent
208 reviews
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Upgrade issues
Having had problems trying to upgrade to the next plan for broadband using the website and telephone, I tried explaining the situation to shop staff. on the second attempt Alex helped to diagnose the error via the tech team. my third visit to the shop ( Alex and Avril this time) has resulted in the upgrade being done. Thanks to both of then for their help in getting my problem resolved
October 14, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Steve,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
SAL was Amazing sales Assistance
SAL: was very helpful he helped reduce bills for me and gave me great advice 10 out of 10
October 7, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey David,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I was served by SAL who was amazing…
I was served by SAL who was amazing managed to get me a really good deal on my Si. Only upgrade and managed to being down my monthly spending.. thanks Sal
October 7, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Paul,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
SAL VERY HELPFUL EASY TO UNDERSTAND…
SAL VERY HELPFUL EASY TO UNDERSTAND TECHNICAL JARGON FULL MARKS! Made us feel easy, relaxed and gave us a good deal on our contracts. Many thanks sal.
October 2, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Christine,
Thanks for the lovely review and fantastic support for Sal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
SAL was such a Great Guy
SAL, he was such a great guy. Talkative and the positive energy is amazing! So helpful and funny, really made myself and my partner comfortable. Definitely recommend Sal helping you! Thumbs up from us.
October 2, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Shannon,
Thanks for the lovely review and fantastic support for Sal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I was assisted by Sal who helped me in…
I was assisted by Sal who helped me in getting a good for my iPhone 15 pro max upgrade, Sal was very professional and kind. Thank you Sal I appreciate your help
September 30, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Chris,
Thanks for the lovely review and fantastic support for Sal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Thanks vodafone mk very nice stuff and…
Thanks vodafone mk very nice stuff and very good service 👍
September 27, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Sal helped me to get a new phone and și…
Sal helped me to get a new phone and și for very affordable prices. Including roaming. Wow. Thanks so much Vodafone Milton Keynes branch. Including SAL specificaly
September 30, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Aurelia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Good care provided
Alex explained the allowances my Son would receive nd gave great advice on things I could do to ensure I didn't incur extra costs and could support him to be safe online.
September 16, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Karl,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I was recently served by SAL and all…
I was recently served by SAL and all dealt with very professionally a happy customer.
September 30, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Steve,
Thanks for the lovely review and fantastic support for Sal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
SAL at Vodafone MK is Amazing sales person
SAL - Is amazing he recently helped me reducing my monthly bill and put my broadband on the highest speed. Kudos
September 30, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Lynn,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Such a great experience with Mr.Sal he…
Such a great experience with Mr.Sal he guided us through the process of getting me new mobile. Thank you so much.
September 20, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Suhail,
Thanks for the great review. We're happy to hear Mr Sal was able to help, and provided a good experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Brilliant customer service from Sal
Brilliant customer service from Sal, sorted me out quickly and was very helpful.
September 18, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey there,
Thanks for the lovely review and fantastic support for Sal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The worst customer service I can ever…
The worst customer service I can ever remember !
Vodaphone are supposed to be a communications company however they seem to do everything to avoid human communication that they can. My Mother is 81 years old and does not even understand the concept of email communication and certainly not Web Chat!
I tried to set up Vodaphone broadband via the web site for her and received an email with a date that it would be installed. She waited in all that day and nobody turned up. After trying to get answers on the web chat, failing, I finally managed to actually talk to somebody. Although quite pleasant, she could offer no explanation.
We visited the Vodaphone shop in MK at which point the very disinterested shop assistant was also No Help whatsoever.
I have just spoken to a really helpful man at ZEN broadband and everything is now arranged for service provision, over the phone.
I'm disgusted that a huge company such as Vodaphone has no sense of customer service whatsoever.
September 11, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Simon,
I'm disappointed to hear the experience you've had when trying to resolve the activation issue.
I'm sorry this has resulted in your mum not joining us. I hope we get to turn the experience around in the future.
All the best,
Vodafone Social Media team
Dreadful, unreliable firm
Signed up for broadband. Discovered by accident that they’d cancelled the contract (didn’t bother to tell me). Went into shop again: they had no idea what had gone wrong. Signed up again - same thing happened. I discovered a week later that they’d cancelled again without telling me. The whole saga has cost me a month and not a word of apology. Now signed with Sky - will never go near Vodafone again.
September 2, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi William. It's disappointing to see your comments, concerns and feedback. We completely understand how annoying and frustrating this entire debacle must have been. This isn't the smooth experience we wanted you to have, nor the service that we strive for here at Vodafone. Please accept our sincere apologies.
Vodafone Social Media Team
SAL was amazing today managed to get me…
SAL was amazing today managed to get me best deals.. am more than happy and satisfied. Well done Sal. I now can enjoy my Home Broadband knowing im receiving Fastest Broadband for realy Good Monthly payments.
August 22, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Stefan,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Sal make us understand the product…
Sal make us understand the product better and make the right choice about our SIM card and broadband service. Thank you
August 22, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Ana,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
I received an amazing customer service…
I received an amazing customer service from Sal at the Vodafone CentreMK store. Very helpful and he got me an amazing deal on my upgrade. A Top Bloke he is. A very happy customer who got an A* service.
August 20, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Amadou,
Thanks for the lovely review and fantastic support for Sal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Avril was great
Avril was great. Best customer service ever. She should be promoted to store manager.
August 10, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi Hales. Thank you for your review for Avril. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went to Vodafone Milton Keynes today I…
Went to Vodafone Milton Keynes today I had to walk out as the customer service is non existent at this branch and team leader that does not deal with customers just leaving to his staff to deal with once he tells you to sit down and wait that was my only interaction with any of the staff they all need training as I don't think they have had any yet I wonder if Vodafone look at these reviews they need to. Don't waste your time go else where
August 8, 2023
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hi BAD,
This isn't the experience we expect for anyone visiting our stores.
We'll feed this back and look into it internally.
If you ever need anything, please reach out to us on Social Media. You can do this using Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY or Instagram using Vodafone UK
All the best,
Vodafone Social Media team
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