Jen and Connor helped my mum today, with her haveing a bad experience in another phone shop, Connor helped my mum feel validated of her experience, we were both so stressed. And both Je... See more
Company replied
Location
Switch locationU12 Sanderson Arcade, NE61 1NS Morpeth, GB
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See what reviewers are saying
Special shout out to Connor at the Morpeth store. Amazing customer service he is a credit to the company, I had to return the next day with ID ( my own fault) and new deal was fully set up and complet... See more
Company replied
Conor Hartley was exceptionally helpful and efficient. He fixed malware issue with our phone and also convinced us to take out a new tablet and SIM purchase and contract. Very impressive indeed.
Company replied
Very helpful
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Morpeth
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
U12 Sanderson Arcade, NE61 1NS, Morpeth, United Kingdom
4.9
Excellent
140 reviews
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Excellent service and £25 cheaper per…
Excellent service and £25 cheaper per month than EE
June 14, 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service from both…
Excellent customer service from both Connor and Alexia. Both completely understood exactly what I needed and both provided me with clear well explained information that allowed me to make the decisions I needed to comfortably and with confidence. Would highly recommended the Morpeth branch
June 13, 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Andi,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Connor was absolutely amazing!
Connor was absolutely amazing. Always is. We have been going to Vodafone for years now (the best decision) and we always ask for Connor! I am very trusting of him, he is so easy to talk to & very friendly!
May 12, 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Emily,
Thanks for the lovely review and fantastic support for Connor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Connor was amazing .
Connor was amazing .. he was so helpful and went the extra mile. I am only with Vodaphone because of Connor. Thank you, you're in good hands
May 12, 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Fabulous service from Jason
Fabulous service from Jason. Great deal and advice. Super helpful and friendly. Highly recommended. Delighted with Jason's knowledge and expertise. Fabulous !
May 12, 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Julie,
Thanks for the lovely review and fantastic support for Jason.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Connor was absolutely great
Connor was absolutely great, so helpful and got everything sorted out for me, answered every question that came about, will always come back to the morpeth store as staff are unbeaten
May 8, 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Kerry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Talkmobile
Served by Simon, made transferring from a contract to talkmobile super easy.
Helpful team in general.
April 28, 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I came back in to have my stuff moved…
I came back in to have my stuff moved from my old phone to my new phone and the young lad Connor was really helpful
May 8, 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Juney,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ive veen having some issues with trying…
Ive veen having some issues with trying to renew my wifi lately but connor in the shop in Morpeth has been great and the only reason im staying with vodafine
April 28, 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Donald,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I popped in Morpeth to check when my…
I popped in Morpeth to check when my deals expired for renew, Jason and Alexia were so helpful and knowledgeable,I will be staying with Vodafone when my contracts are due for renewal
April 21, 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alexia was very helpful when I was…
Alexia was very helpful when I was looking to change my plan and even found me a great deal on a new phone!
April 21, 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Jacob, thank you so much for your wonderful review and the amazing support you’ve shown for Alexia it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone Social Media Team
I had questions about my plan and…
I had questions about my plan and potential upgrade options and popped into my local Vodafone shop where I dealt with Connor and Allirra who were both very helpful and gave me all the info I needed
April 20, 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Rory,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Morpeth
Can’t thank Connor enough- he made the process to join Vodafone a breeze. Brilliant costumer service, kind and approachable. Thank you! ☺️
April 18, 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Emily,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came and spoke to a lovely lass…
I came and spoke to a lovely lass called Allirra who was able to help me switch my WiFi away from BT and save me alot of money in the process, many thanks and I will come when my phones are out of contract
March 27, 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Hart,
Thanks for the lovely review and fantastic support for Allirra.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I was served by Will today for in the…
I was served by Will today for in the Morpeth store. I was lucky as he normally works in Newcastle. He was fantastic and he worked hard to get the best deal possible for me. Well done Will
March 26, 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey ME,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank You
I went into Morpeth store earlier in the week and the service was absolutely incredible. The whole team were so lovely and helpful, I’ll be back for my other upgrade again when it’s due
March 19, 2026
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Goose,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Extremely helpful and kind staff
Extremely helpful and kind staff, who helped me as a young university student with not much experience buy a new phone and plan.
December 15, 2025
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Aria,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent staff
December 4, 2025
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Pat,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Connor is the Agent to speak to
I hade been trying to resolve a problem I had with an upgrade of my mobile phone online through Chat, but my experience there was nothing short of appalling.
Eventually I was directed to visit a store to get my issue resolved and I went to the Morpeth store and met Connor.
At this point Connor was incredibly helpful and although he could not solve my problem in this visit he did help raise my concerns and issues through a formal complaint. As a result of this I was contacted that same evening by a manager in the complaints team who made the necessary arrangements for my concerns to be addressed and I was advised to revisit the Morpeth store the following day where my recently upgraded faulty phone could be handed in and new phone would be arranged.
I saw Connor again the following day and once again he could not have been more helpful. He quickly sorted taking my faulty phone back, cancelling the contract associated with it and then he sorted out a different phone and contract for me without any problems.
It is all too common these days to be met with indifferent and unhelpful people in the service industry and thus was so true in my dealings with agent from Vodafone via Chat, but in store Connor was an absolute pleasure to speak to and deal with.
Thank you Connor for your help, advice, support and kindness. 👏👏👏👏
November 19, 2025
Unprompted review
Reply from Vodafone UK - Morpeth
Hi, We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Highly recommend
Highly recommend. Connor is very helpful and always friendly. The staff in this branch always give great service.
January 29, 2025
Unprompted review
Reply from Vodafone UK - Morpeth
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
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