Very good experience getting my son his first contract mobile. Both Connor and Scott were extremely patient and informative. Excellent service through out. Nice to see happy staff.
Company replied
Location
Switch location4 Green Street, SA11 1DR Neath, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Called into Neath Vodafone today for advise on how to stop my daughter browsing 18+ contect on her mobile (I'm not a very technical person). such amazing.. helpful and friendly staff nothing is to mu... See more
Company replied
My reason for going into the shop was because my Broadband Contract was about to expire. I only had to wait a few minutes to be seen and the young man who helped me was very helpful, friendly, eff... See more
Company replied
Karl and Ralph from your Neath store provided excellent service last Thursday 12 sept. They gave us invaluable help to resolve quite a complex problem. Nothing was too much trouble and they had endle... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Neath Green Street
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
4 Green Street, SA11 1DR, Neath, United Kingdom
4.9
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class service from Chris
June 26, 2024
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hello, John,
Thanks for your glowing review. It's always lovely to read great feedback, and we're glad you had a positive experience with Chris.
If you need help with anything in the future, please don't hesitate to reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Ralph went above and beyond going…
Ralph went above and beyond going through each package best for me and choices of phones.. he knew the camera was most important and being able to plug a hard drive into it for my work.
Highly recommend and great deal!
June 5, 2024
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hi Kieran,
It's great to hear about your recent experience and feedback for Ralph. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service
Great service. Jordan was Very friendly and very informative. The service was quick and he was able to provide us with everything we needed.
May 21, 2024
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hi Linzi! Thank you for your feedback about Jordan. I'm glad he was able to assist you with everything you needed. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Thanks again, Vodafone Social Media Team
Quick and easy transfer from EE
Quick and easy transfer from EE. Chris was great and made everything simple. Cheers
May 14, 2024
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hi Nathan,
Thank you for taking the time to review and sharing this feedback for Chris.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I attended at the Neath store and was…
I attended at the Neath store and was dealt with by Jordan and another gentleman who without doubt were the most professional and helpful. They assisted by putting a sim in my elderly parents iPad. They showed professionalism throughout. Highly recommend attending this store many thanks
May 2, 2024
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hi Harry,
Thanks for your feedback, we're so happy you had such a great eperience.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl
Thanks,
The Vodafone Social Media Team
Very good experience in store with…
Very good experience in store with Chris, highly recommend 😀
May 3, 2024
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hi Danielle,
Thanks for this amazing review!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Chris was absolutely brilliant
Chris was absolutely brilliant. Knew how to transfer back from EE to Vodafone without any problems
April 27, 2024
Unprompted review
Reply from Vodafone UK - Neath Green Street
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Knowledgeable and helpful staff.
Chris was very helpful and understood my requirements and directed me to the ideal mobile to meet my needs.
The mobile was set up in the shop and was ready to go.
All staff were well informed, helpful and pleasant.
April 23, 2024
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hi John,
We’re glad to hear you found the best phone for you, when visiting the store. Thanks for your review for Chris.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Helpful and chatty
Chris was able to sort out my problem, gave me the information I need and was very helpful
April 22, 2024
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hi Janice. Thank you for your review for Chris. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service excellent and speedy
April 20, 2024
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hi Julie,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Neath Green Street
Hey Liz,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
What a lovely man cris was very helpful…
What a lovely man cris was very helpful really lovely guy
March 2, 2024
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hey Suzie,
Thanks for letting us know what an amazing job Cris did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Chris was excellent and helped me find…
Chris was excellent and helped me find the new phone and deal that I needed
March 1, 2024
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hey Stephen,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Neath Green Street
Hi Anita,
Thank you for your review. It's great to hear you had such a positive experience in store!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
I went into to Vodafone and got what I…
I went into to Vodafone and got what I wanted. A cheap sim only deal was what I was looking for and that’s what I got :)
Great customer service!
February 17, 2024
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hi there,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Chris in neath store was amazing
Chris in neath store was amazing! Helped em so much and resolved an issue to upgrade. So greatful and such a lovely person to deal with thanks Chris 😊
February 10, 2024
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hi Rebecca, Thanks for your awesome feedback for Chris.
All the best, The Vodafone Social Media team
Chris helped me with getting my first…
Chris helped me with getting my first contract phone. He was super helpful and patient while my children ran wild. Super friendly would definitely recommend
February 9, 2024
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hey Caitlin, It's great to see you've joined us, and I'm glad Chris was able to get everything sorted for you. Don't forget to download our awesome app, that will help you manage your account through your phone - https://vodafone.uk/2IR5Zm8 and if there's anything we can help with, don't hesitate to reach out via Facebook - vodafone.uk/3lCYUxW, or X - vodafone.uk/3LXh2xl
Thanks, The Vodafone Social Media Team
Customer service
Went in today to upgrade my phone and both my mother and I were welcomed by a very friendly and helpful member of staff called Chris.
Chris was very helpful, friendly and was great at his job. Would highly recommend going to this shop the customer service was absolutely amazing.
February 9, 2024
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hi Cerys. It's great to see Chris was so helpful and made upgrading so simple.
Thanks again, The Vodafone Social Media Team
Great Customer Service from Chris in Neath Store
Have always enjoyed going into the Neath store when my contract is up for renewal and this year's renewal was another great, pleasant experience due to Chris. He was friendly and got me a great deal on a new phone and contract, keeping everything I wanted from the current contract. Chris - you star! Thank you!
January 6, 2024
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hey,
Thank you for shining a light on Chris, it's great to hear this support and feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Went in to browse phones and sales…
Went in to browse phones and sales advisor Ralph engaged with me and sold me a new s24 ultra. Experience was amazing and ralph should be the manager as no manager was on site when I was there.
December 14, 2023
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hey Jordan,
Thanks for letting us know what an amazing job Ralph did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.