Very good experience getting my son his first contract mobile. Both Connor and Scott were extremely patient and informative. Excellent service through out. Nice to see happy staff.
Company replied
Location
Switch location4 Green Street, SA11 1DR Neath, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Called into Neath Vodafone today for advise on how to stop my daughter browsing 18+ contect on her mobile (I'm not a very technical person). such amazing.. helpful and friendly staff nothing is to mu... See more
Company replied
My reason for going into the shop was because my Broadband Contract was about to expire. I only had to wait a few minutes to be seen and the young man who helped me was very helpful, friendly, eff... See more
Company replied
Karl and Ralph from your Neath store provided excellent service last Thursday 12 sept. They gave us invaluable help to resolve quite a complex problem. Nothing was too much trouble and they had endle... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Neath Green Street
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
4 Green Street, SA11 1DR, Neath, United Kingdom
4.9
Excellent
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and helpful staff
I had recently taken out a new contract, but the mobile data wasn’t working as it should, so I popped in to this store and was served by the manager Chris, and he had it sorted out for me in a jiffy, he was polite and so friendly! Any issues I have now I will only go to this Vodafone
December 30, 2023
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hey Carly,
Thanks for letting us know what an amazing job Chris did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The staff were very helpful in…
The staff were very helpful in resolving my queries about the different mobile phones and made everything easy to understand.
December 28, 2023
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hey Jordan,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very helpful team
Very helpful team
Had a great experience setting up my new phone
December 13, 2023
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hey William,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
A lovely happy gentleman
November 1, 2023
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hey Holly,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service thank you would highly…
Great service thank you would highly recommend the store!!
October 21, 2023
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hey Lawrence,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Broadband query
We found the staff to be extremely helpful when we visited. The manager answered all our queries on broadband, in a way we could easily understand. A very informative and helpful visit. Thank you.
September 25, 2023
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hi Michael,
What super feedback! Thanks for taking the time to let us know - it's really appreciated.
Thanks again, Vodafone Social Media Team
Great service
The boys behind the desk where super helpful and knowledgeable and managed to save me money on my bill, Great service!
September 27, 2023
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hi Steven,
We really appreciate your review, it's lovely to the team helped you with a better deal!
Thanks, Vodafone Social Media Team
Phone upgrade... Quick and easy
I upgraded my phone at the Neath branch. Aaron and Jordan were fantastic, giving me clear info about the best phones to meet my needs within my budget. I feel like I've made an informed decision and had a great deal. Thanks guys - great work!😀
September 20, 2023
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hi Phil. Thank you for your review for Aaron and Jordan. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Neath store
The staff were knowledgeable and helpful and helped me find a good deal. Aaron was brilliant.
August 25, 2023
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hi there,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great customer service
Great customer service from ‘Aaron’. I was after an upgrade and he sorted me out with a brand new iPhone on a plan which suited my needs perfectly and price was within my budget. Would recommend to anyone, he knows his stuff!
August 27, 2022
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hi there,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Superb experience
Very knowledgeable staff. Nothing was too small for them. Left very happy, will be returning for my upgrade when it's due
September 6, 2022
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hi Jordan,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Neath Branch excellent members of dtaff
We called to the Neath branch to see what deals Vodafone had middle of June. The staff at Neath branch were very welcoming and we were given a range of options. We shopped around and then returned to the store. The staff knowledge and willingness to help was just amazing I can't praise them enough. The contract was very well explained and we were so happy with the deal we were given. Excellent staff members they are so patient and really look after you and help you. Highly recommend you visit the Neath store.
July 15, 2023
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hi Mrs Evans,
This is such an amazing review for our Neath store. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Perfect customer service
July 19, 2023
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hey Lorena,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great store
Changed my phone and boy did they help me out. All round great service! Computers were slow and making it difficult for advisor to put the sale through the system but advisor Aaron was great and got there as fast as possible
July 13, 2023
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hey Paul,
Thanks for letting us know what an amazing job Aaron did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent service
Renewed our contract again because of the service we have received at the Neath store. The young man who served my husband and I was so helpful, knowledgeable and courteous. Very pleased with everything. Thanks very much.
June 28, 2023
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hey Heather,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Neath Green Street
Hey Helen,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Helpful customer service
Helpful customer service. Great knowledge and fast to sort out what was needed
June 10, 2023
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hey Tiffany,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very informative and knowledgeable of…
Very informative and knowledgeable of the plans and my needs
Some improvement ideas.
Have a filter for the sale staff to select plans via price,usage to speed up the process
June 3, 2023
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hey there,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Advisors were really helpful
Advisors were really helpful. Sim plan was a great price
May 27, 2023
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hey Peter,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Went into the store to upgrade my phone…
Went into the store to upgrade my phone and the advisors were really helpful and found me a phone that perfectly suited my needs.
May 23, 2023
Unprompted review
Reply from Vodafone UK - Neath Green Street
Hey Ben,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.