Fantastic service. Friendly and helpful staff. We bought 2 new phones & contracts and even though one of our phones was lost in USA and we were switching networks they solved all our problems. Huge th... See more
Company replied
Location
Switch location85 Northbrook Street, RG14 1AE Newbury, GB
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Great customer service with Alex, helped, explained all of it nicely and smoothly, highly recommend for the future customers. Easy going person and fully knowledgeable about the work that he does, mo... See more
Company replied
Adam was great and helped me save money on my broadband moving from sky also saved me money on my phone and also let me walk out with a new samsung tab as well and puts a customer at their ease.... See more
Company replied
Very good service by Jemima Spoke me through the process of getting a new SIM and the benefits of Vodaphone over my previous contractor, ID.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Newbury Northbrook
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
85 Northbrook Street, RG14 1AE, Newbury, United Kingdom
4.7
Excellent
374 reviews
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Very good service by Jemima
Very good service by Jemima
Spoke me through the process of getting a new SIM and the benefits of Vodaphone over my previous contractor, ID.
September 26, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Saul,
Thanks for the lovely review and fantastic support for Jemima.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent and speedy service
Jemma was very professional and friendly. She transferred my number to another phone in no time flat! Thank you Jemma.
September 23, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Fiona,
Thanks for the lovely review and fantastic support for Jemma.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic Team
Fantastic service. Friendly and helpful staff. We bought 2 new phones & contracts and even though one of our phones was lost in USA and we were switching networks they solved all our problems. Huge thanks to the wonderful staff who helped us including Jemma, Angelo, Selena & Adam. From now on we will definitely be staying with Vodafone. From: Major James Motherwell MBE & Patricia Motherwell (former government security department).
September 23, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Trish,
Thanks for the lovely review and fantastic support for Jemma, Angelo, Selena and Adam. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service with Alex
Great customer service with Alex, helped, explained all of it nicely and smoothly, highly recommend for the future customers.
Easy going person and fully knowledgeable about the work that he does, more lovely people like him in the industry. Jakub
September 22, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Jakub,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adam was great and helped me save money…
Adam was great and helped me save money on my broadband moving from sky also saved me money on my phone and also let me walk out with a new samsung tab as well and puts a customer at their ease.
He is amazing
September 21, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Julia,
Thanks for the lovely review and fantastic support for Adam. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adam was amazing not only with my…
Adam was amazing not only with my daughters new phone but also setting me up as a customer and reducing my monthly bills with my broadband and phone contract
September 20, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Claire
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The worker that served me Adam (wada)…
The worker that served me Adam (wada) was very helpful to me and my mum . He was able to provide me with my new phone as well as my broadband switch .
September 20, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Kirsty,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newbury Northbrook
Hey Nick,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
What a sham…
We've had Vodafone broadband for 4or 5 years,the prices have been creeping on, but at last on 26th August 2026, I've received email saying that now I'm eligible for renewal broadband for exciting £24/ month. The link, as usual, didnt work, so on 28th August I went to Vodafone Newbury shop for help. After having spent an hour or so at the shop, having spoken with technical people on the other end of the line, I was told that there was a problem that they couldn't explain and my best option was to go home and try on line later on, or even better to speak to someone. Later in the day, I spent another half and hour or so, but the girl couldn't help either. I was told that she had to raise the case and she promised to call me next day. The call has never came... However, during that time different offers for winning brand new Mazda, another broadband offer or renewing my mobile kept coming. After a week, on 6th September, I wrote a letter to the head of customer service at Newbury Headquarters asking to look into the situation and renew broadband contract at the offered price £24/month. Another 10 days
gone, and I am still waiting for the reply and the problem solved. In the meantime, the offers of "exciting news" are still coming. What a sham.!!!
September 16, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Sigita,
I am sorry to hear that you have been experiencing issues with your broadband. If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Selina was polite but chatty and did…
Selina was polite but chatty and did just we asked. She also gave useful tips
September 15, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good
Adam was incredibly helpful and explained the process well!
September 8, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Patrycja is a gem
Patrycja is a gem. She was a really great help to open a business account and adding several numbers to it. (took 3 hours) Efficient, kind and helpful.
September 7, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Melinda This is fantastic to hear! We really appreciate the feedback about the efficient, kind, and helpful assistance provided for setting up a business account and adding numbers.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Adam has been very helpful throughout…
Adam has been very helpful throughout the process.
September 7, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
This is fantastic to hear! We really appreciate the feedback about the helpfulness you experienced throughout the process from Adam.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Friendly service
Friendly, informative, very knowledgeable, it was a pleasure having a problem and getting it sorted out, quickly and efficiently
September 4, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Avril,
Thanks for the lovely review and fantastic support. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I took out a contract with Vodafone…
I took out a contract with Vodafone five months ago and a new phone for which I'm paying for. I've had several issues with the phone like just trying to log in to account and several other accounts but I don't receive the code by sms to login. I have been on the phone for hours also in the local Vodafone shop.they agree the phone is faulty and said the only option is to send it away for repair which will take two weeks but they can not loan a phone to me in the meantime Unfortunately I'm 70 years old and need a phone for hospital and doctors messaging. They will not supply a spare phone which is i think is outrageous. They said otherwise take the phone to EE shop they will get it repaired and give me a phone to use while mine is repaired. Absolutely no customer care whatsoever. And why should I have to take it to a different company!!!.
I will never use Vodafone again
Absolutely diabolical company customer service is as bad if not worse.
Update, so now I have to contact them to make a official complaint, I've done that over the phone and in store on several occasions, I've got to contact them again this is what I'm saying about Vodafone customer service, absolutely diabolical if you have a problem. They just don't want to know.
Absolutely disgusting.!!!!!!
September 3, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hi Terry,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
Went to the Newbury store and was…
Went to the Newbury store and was helped by Gemma, she was very patient with me and explained each step (broke down costs etc)
I’ve been with 3 a long time and by far this has been my best experience.
Well done Gemma
September 1, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Colette,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newbury Northbrook
"Hey Stephanie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Came into store after having a panic…
Came into store after having a panic over my phone. Josh was so kind and patient and the most helpful person. It was hugely appreciated.
August 22, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Clare ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alex very helpful
August 20, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Nicola,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newbury Northbrook
Hey Gary,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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