Patrycja is a gem. She was a really great help to open a business account and adding several numbers to it. (took 3 hours) Efficient, kind and helpful.
Location
Switch location85 Northbrook Street, RG14 1AE Newbury, GB
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See what reviewers are saying
Patrycia v knowledge and nothing was too much of a problem for her. Found us some amazing deals and has saved us money more importantly. Fantastic member of staff who deserves a reward and recognition... See more
Company replied
Josh has been amazing, after being messed around and highly stressed by unhelpful Vodafone staff on the phone, in store Josh was helpful, knowledgeable and highly efficient. He sorted out an eSIM/phy... See more
Company replied
Angelo made our experience a lot less stressful than it could have been. He managed to work through all our options and presented us with the best deal options available to us - something that isn’t a... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Newbury Northbrook
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
85 Northbrook Street, RG14 1AE, Newbury, United Kingdom
4.7
Excellent
364 reviews
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Selena is honestly an amazing human!
Selena was super friendly from the second we walked in to the store. She was so accommodating to my extra needs and really patient. She was genuinely such a nice person and really made our day! Thankyou so much…. P.S… Selena for promotion!!! :)
August 3, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Anon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newbury Northbrook
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came in looking to upgrade
Came in looking to upgrade, Selena was welcoming, polite and very helpful
July 29, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Alex,
Thanks for the lovely review and fantastic support for Selena.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
10 minutes of anguish turned to relief
Bruno Asst Store Manager was right on the issue and in a few minutes deleted the issue and cleaned up my phone. He also gave me advice on storage and QR codes and to delete unused apps. In 10 minutes my past month of issues and anguish was over. Thank you so much.
July 27, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
"Hey Booth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Angelo made our experience a lot less…
Angelo made our experience a lot less stressful than it could have been. He managed to work through all our options and presented us with the best deal options available to us - something that isn’t always clear! Thanks so much - we really appreciated your time and patience!
July 27, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey H Bee,
Thanks for the lovely review and fantastic support for Angelo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service as always by very…
Excellent service as always by very friendly and efficient staff especially Selena
July 27, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Mr Stacey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Absolutely shocking company hope they…
Absolutely shocking company hope they get fined like the other big company just lately. Cancelled broadband due to the constant rises over, 100% in 2 years. Had been a customer for over 10 years. They decided to lock my phone as I had also Cancelled my mobile contract some time back. They apologised for the inconvenience said it wasn't locked been 2 months now still can't send/receive calls text at one point disconnected in such a way I could even use the phone as a Bluetooth device to connect to my new service providers broadband. Stay well clear. Happy to take your money when all's good but will remotely hamper your service when you leave due to constant plan rises. My local store when visited twice have done little to resolve the lengthy issue.
July 9, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey John,
Sorry to hear you’ve been having trouble with your broadband and phone. Let’s take a look and work out exactly what’s happened and If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Really good customer service from Ollie…
Really good customer service from Ollie - all requirements met and saved us money as well.
July 24, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Paul,
Thanks for the lovely review and fantastic support for Ollie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Big thank you to Angelo who helped us…
Big thank you to Angelo who helped us today upgrade our phone plans and arrange new phones. Excellent customer service and really helpful
July 17, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Corrina,
Thanks for the lovely review and fantastic support for Angelo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newbury Northbrook
Hey Mrs Rachel,
Thanks for the lovely review and fantastic support for Serena. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Selena was very helpful and…
Selena was very helpful and knowledgeable ☺️
July 16, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey MP,
Thanks for the lovely review and fantastic support for Selena.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Selena was fantastic and supported me…
Selena was fantastic and supported me in making a decision on what phone to get next for the most affordable price. Easy experience in setting up my next contract!
July 16, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Henry,
Thanks for the lovely review and fantastic support for Selena.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good visit, got everything i needed
Oliver was super helpful answering steered me towards the contracts I needed. Super helpful and really pleased with the outcome. Thanks for all your help Oliver!!
July 15, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hi Gordon, thank you so much for your wonderful review and the amazing support you’ve shown for Oliver, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
On holiday from Scotland and problem…
On holiday from Scotland and problem either connecting cable Bruno was so patient and. Helpful excellent service
July 13, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey John,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Connection compensation
On Sat, May 9, 11:09 AM (1 day ago) I received a communication that I had received £12.92 in compensation for Vodafone not providing a service. would like to fill you in with the data that I still hold as the connection should have been made on 20-03-2.26, but we went without service for another 35 days including end date of calculation with the official confirmation from Vodafone received on April 27th 2026, 39 days including end date.
This total compensation now expected and demanded is 39 days x £6.24 per day= £243.36. This was written to you via the postal system to Customer Relations Manager,
Vodafone Limited,
The Connection,
Newbury,
Berkshire,
RG14 2FN
As requested for complaints, but no response has been made.
May 9, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hi Francis,
Thank you for getting in touch.
I understand that you're querying the compensation amount you received and believe that additional compensation is due based on the length of time you were without service.
I appreciate that you've calculated the period without service as 39 days and believe compensation of £243.36 should be payable. I also understand that you previously sent correspondence to our Customer Relations team at the Newbury address and have not yet received a response.
As compensation disputes and reviews are handled by the dedicated Complaints/Customer Relations team, we recommend allowing them the opportunity to review your case and respond to your written complaint. If you haven't received an acknowledgement or response within the expected timeframe, you may wish to submit a follow-up complaint through Vodafone's official complaints channels, referencing your previous correspondence and the compensation calculation you've provided.
Please reach back out to the teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
We appreciate your patience and understand your frustration regarding the delay and the impact the loss of service has had.
Kind regards,
Vodafone Customer Services
Reply from Vodafone UK - Newbury Northbrook
Hey Catherine,
Thanks for the lovely review and fantastic support for Bruno.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Will from newbury
Excellent Will from newbury store was very helpful in sorting out my problem thank you he has excellent customer service 😊
July 11, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Clare,
Thanks for the lovely review and fantastic support for Will.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super nice people and very efficient
Super nice people and very efficient. Offered me a great deal.
July 11, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Peter,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Met by Will who was keen to help.
Met by Will who was keen to help.
My father has dementia and Will did well to engage us both in conversation and answered all questions Dad had.
The query related to my Dad’s late wife and he talked us through the process. He also came up with a solution to save Dad some money on his monthly air time.
Great job Will and thank you for your help.
Andy
July 1, 2026
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Andy,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newbury Northbrook
Hey Edward,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
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