Patrycja is a gem. She was a really great help to open a business account and adding several numbers to it. (took 3 hours) Efficient, kind and helpful.
Company replied
Location
Switch location85 Northbrook Street, RG14 1AE Newbury, GB
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See what reviewers are saying
Patrycia v knowledge and nothing was too much of a problem for her. Found us some amazing deals and has saved us money more importantly. Fantastic member of staff who deserves a reward and recognition... See more
Company replied
Josh has been amazing, after being messed around and highly stressed by unhelpful Vodafone staff on the phone, in store Josh was helpful, knowledgeable and highly efficient. He sorted out an eSIM/phy... See more
Company replied
Angelo made our experience a lot less stressful than it could have been. He managed to work through all our options and presented us with the best deal options available to us - something that isn’t a... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Newbury Northbrook
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
85 Northbrook Street, RG14 1AE, Newbury, United Kingdom
4.7
Excellent
364 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Cameron was very helpful and…
Cameron was very helpful and knowledgeable
December 2, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Suzanne,
Thank you for the wonderful review and your incredible support for Cameron!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newbury Northbrook
Hey Vas,
Thanks for the lovely review and fantastic support for Selena.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
5 stars
5 stars. Served by Andrei.
Helpful, polite, fast, informative didn’t even have to really queue.
Fantastic team member and I hope he gets some good recognition!
November 24, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey,
Thanks for the lovely review and fantastic support for Andrei.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service Will
November 15, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Josh made it really easy to up grade…
Josh made it really easy to up grade and a big thanks for help me out cheers
November 12, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hi. We're happy to hear that the upgrade process was easy and that you received helpful assistance. Thank you for sharing your positive experience with us! If you need any help, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Josh was really helpful today
Josh was really helpful today! Thank you.
November 8, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hi. We're happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback with us! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andre was super helpful today
Andre was super helpful today. Thank you
November 8, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hi. We're happy to hear that you had a positive experience. Thank you for your kind words; we appreciate your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jemma was very knowledgeable and…
Jemma was very knowledgeable and helpful throughout. She was quick to sort out my request. Excellent experience instore.
November 8, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hi. We're happy to hear that you had such a positive in-store experience! It's great to know the team member was so helpful and efficient in resolving your request. Thank you for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service in the Newbury store
I was served by Andrei in the Vodafone Newbury store today. Despite me walking in 5 minutes before closing, he was courteous, helpful and knowledgable about his products giving accurate advice on exactly what I needed to do next after my purchase without once making me feel rushed. Excellent service.
November 6, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Really happy with the with the service…
Really happy with the with the service I received from Cameron, he explained everything very clearly and in detail, really knows the products, highly recommend!
November 6, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
First class in every way
Cameron in the Newbury showroom was helpful and friendly from the start. I had an issue and needed to renew my contract. I am of an age where technology is bewildering and he was patient, clear, and I felt my needs were uppermost. Cameron is a credit to Vodafone and should be recognised for this. I did renew and I’m very happy.
November 4, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Newbury Northbrook
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh did a great job!
November 3, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hi. We're glad you had a great experience. Thank you for letting us know about your positive interaction! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Selena was a great assistant today for…
Selena was a great assistant today for our visit, sorted our watch order and even helped us switch our broadband provider to Vodafone, which we have been wanting to do for a while. Very efficient, detailed and friendly customer service given today by Selena. Thank you for your help. The Faulkners
October 26, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hi. We're happy to hear that you had such a positive experience! We appreciate your fantastic feedback regarding the assistance you received and are so glad we could help with your broadband switch. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Abbie was fantastic
Abbie was fantastic.
She had to put up with me, the wife, our son……AND “Trev!”
October 26, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hi. We're happy to hear that you had such a fantastic experience! We appreciate you sharing your feedback and are so pleased that you were satisfied. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newbury Northbrook
Hi. We are so happy to hear that our team member was helpful. Thank you for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newbury Northbrook
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Ash was very knowledgeable and helpful
Ash was very knowledgeable and helpful, thank you
October 16, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hi Mclarty. Thank you for your review for Ash. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Utterly fed up with Vodaphone
I am sick, sorry and tired of trying to contact VODAPHONE My broadband hub went down last Monday along with the publicised outage. Only my hub never came back up and I am still without broadband. My TV won’t work without BB, my Kindle won’t work but my mobile does, so the connection is there but cannot reach it. I have spent a total of 3.5 hours just ringing their number at various times since Monday. Just get a voice saying all busy talking to other customers and to wait.
I can’t complain via email
as their system is configured and it is very difficult as all predetermined responses and can’t do an email.
I will be cancelling - not because of the outage but because the lack of response and barriers to contact them. It is an appalling lack of customer care . It should be about how you put things right if they go wrong.
Only been with them since January as they persuaded me to switch. A very unhappy customer. J Harfield.
October 15, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
We're very sorry to hear about the internet issues you are experiencing. It's not the level of service we aim to provide, and we appreciate you bringing this to our attention.
We have support tools available on the Vodafone Broadband app and website where diagnostics can be run here:
- https://vodafone.uk/BroadbandApp
- https://vodafone.uk/2krM6Lw
Please try the Support Tool and the App as they'll be able to diagnose the service right away. If an issue is found with the service, a ticket will be raised to our Tech team to further investigate before they contact you.
If you need further assistance, please connect with our team on Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone. Alternately you can contact us via webchat or by dialling 191 from a Vodafone mobile or 0333 304 0191 from a landline.
Vodafone Social Media Team
Excellent service and so helpful
October 14, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
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