Patrycja is a gem. She was a really great help to open a business account and adding several numbers to it. (took 3 hours) Efficient, kind and helpful.
Company replied
Location
Switch location85 Northbrook Street, RG14 1AE Newbury, GB
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See what reviewers are saying
Patrycia v knowledge and nothing was too much of a problem for her. Found us some amazing deals and has saved us money more importantly. Fantastic member of staff who deserves a reward and recognition... See more
Company replied
Josh has been amazing, after being messed around and highly stressed by unhelpful Vodafone staff on the phone, in store Josh was helpful, knowledgeable and highly efficient. He sorted out an eSIM/phy... See more
Company replied
Angelo made our experience a lot less stressful than it could have been. He managed to work through all our options and presented us with the best deal options available to us - something that isn’t a... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Newbury Northbrook
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
85 Northbrook Street, RG14 1AE, Newbury, United Kingdom
4.7
Excellent
364 reviews
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Terrible service at Vodafone store in…
Terrible service at Vodafone store in Newbury with store manager Selena! After not being able to activate my existing service on my new phone for 48h!
They started by doing a eSIM to eSIM and saying it could take 24hs, it did not work, new day Selena said, ''eSIM to eSIM never works..'' so they did a eSIM to SIM swap and it should be working in 2h, it didnt work! Next morning went to the store (4th time in 2 days) and Selena, was super rude, sending me home saying its been only 23hs and not to come back and talk with Toby online chat bot.. I told Selena, I can't login to my Vodafone account because I need a confirmation code, that is sent via SMS!
I have commented on the day before to some friends how badly Selena was presenting herself to the customers, not standing strait and looking at the phone while talking, and on the interactions with me, can clearly see its not only its not an educated person but also the way it talks to people like if she is talking with some homeless person..
October 13, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
We value your feedback, and we appreciate you bringing this to our attention. I apologize for the inconvenience caused.
If you do need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. You can also come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
Brilliant service from Selena
Brilliant service from Selena. All of my choices clearly and patiently explained to me. Really happy with the outcome and the extremely personable and professional service received, especially as this is becoming more of a dying art on the high street these days. Thank you again, Selena. You’re clearly very, very good at your job.
October 12, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Selena was great and sorted all my…
Selena was great and sorted all my requirements out.
October 8, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
“Tell Us Once” is a lie
Update:
I don't use Facebook or Instagram! Please make it an official complaint.
“Tell Us Once” is a lie! I switched to their landline and broadband service. 4 days since contract inception and I’m still waiting to be connected. I’ve spent hours and hours on hold and being passed around and fobbed off. Sometimes they terminated the call when I’ve eventually got through. All I get is “there’s an issue with the backend office system and the order isn’t completed”. Basically, no one has bothered to contact Openreach or Openreach have a backlog. NOT MY PROBLEM #VODAFONE. Give me what I’m paying for! Consumer Rights Act 2015.
October 3, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
We value your feedback. I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. If you would like this to be raised as an official complaint, and you have already spoken to the Teams but not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Vodafone Social Media Team
Josh was extremely helpful in trying to…
Josh was extremely helpful in trying to solve a problem with an old mobile phone.
October 6, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Michael,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Femi was brilliant and patient at…
Femi was brilliant and patient at helping me to sort out my slow network problem which led to a long update in IOS. His kindness and professionalism was just great . Thank you again
October 4, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hi Marcy,
Thank you so much for your wonderful review and the amazing support you’ve shown for Femi—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Abbie @ Newbury store
Today [ 2 Oct. 2025 ] a very nice young woman [Abbie ] at the Newbury Berkshire store was very helpful & patient in explaining certain matters about my phone to me. Thank you Abbie.
October 2, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Diabolical broadband installation…
Diabolical broadband installation service
Promised broadband by 24/9/25. Constant excuses from CS on a daily basis as to why it’s not up and running yet. Now it’s 30/9/25 and being told further review will not be until next Monday 6th October. Vodafone keep blaming Openreach, their contractors. Wish id gone elsewhere, only chose VF as was offered a good deal through Voxi. Absolute nightmare to try and get through to them and all they keep saying is ‘have a great day’…’do you need any extra help with anything’. Wish id gone with EE as I’d intended originally. This company was once an ambassador company for the UK, these days it’s a joke. I know as I worked there for 15 years in its heyday when it was a company worth being associated with.
September 30, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hi there,
I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Smooth process changing phone,,jemma…
Smooth process changing phone,,jemma was mega with advice
September 30, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Martin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Went to Vodafone Newbury lovely lady…
Went to Vodafone Newbury lovely lady called Abbie she was very helpful and pleasant - explained everything clearly and although I live further away I will be returning to Newbury for future purchases.
September 25, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Myles,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or Via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newbury Northbrook
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Helpful throughout and continued to…
Helpful throughout and continued to serve with a smile.
September 21, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Absolutely fantastic service from Will …
Absolutely fantastic service from Vodafone Newbury store - Will was helpful, polite, engaging and made me feel like he wanted to make sure I was on the most suitable contracts for my family. Thank you
September 19, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Newbury Northbrook
Hey Sharon,
Thanks for the lovely review and fantastic support for Andrei.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Served by Selena and she did an amazing…
Served by Selena and she did an amazing job, highly recommend
September 8, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Andy,
Thanks for the lovely review and fantastic support for Selena.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Selena and ash were very helpful
September 8, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Daisy,
Thanks for the lovely review and fantastic support for Selena and Ash.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Selena was very helpful
Selena was very helpful, good knowledgeable and a great accent to your store
September 7, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Andrei was fantastic with helping me
Andrei was fantastic with helping me. I came in just to check some information on my account, and I left with a cheaper deal on my broadband and an insane deal for a new phone. Andrei helped me trade in my old phone and sorted everything out for me with my new one. Top tier service without being too pushy. Definitely will come back again!!!
September 4, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
We appreciate you sharing your experience and for the fantastic support. We're happy to hear that you received great service and a deal that met your needs.
Thanks,
Vodafone Social Media Team
Excellent customer service given by…
Excellent customer service given by Joshua in the newbury branch. Explained everything I needed to know. I got a new phone and great deal in 15 minutes. Perfect!
August 31, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Stay away from Vodafone broadband
Stay away from Vodafone broadband. We went with them because they were cheap and we've had endless problems with the signal and ping latency issues. When you phone...they fix it temporarily after an hour on the phone. Then a few weeks later back to bad signal. I cannot wait to leave Vodafone!
August 26, 2025
Unprompted review
Reply from Vodafone UK - Newbury Northbrook
Hey Kyle,
We sincerely apologize for the inconvenience caused by the signal and service issues. That’s definitely not the experience we want for you, and we’re here to make it right. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
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