Will at Newcastle upon Tyne Vodafone store was extremely helpless with patience and showing professionalism throughout after spending many hours, so I cannot go without giving him credit because was w... See more
Company replied
Location
Switch location10 Douglas Way, Eldon Square, NE1 7XW Newcastle, GB
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See what reviewers are saying
Andrew fantastic service from start to finish with myself and wife. Two new upgrades , honest , genuine colleague an asset to Vodafone. Personal thanks couldn’t done more to help. Taz Manager also sup... See more
Company replied
The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was... See more
Company replied
I’d just like to commend the wonderful Gemma based in the Eldon square branch for her exceptional customer service today 11/6/26. She explained everything in a clear and concise manner and was extreme... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Newcastle Eldon Square
Written by the company
Contact info
10 Douglas Way, Eldon Square, NE1 7XW, Newcastle, United Kingdom
4.7
Excellent
180 reviews
Asks customers to review
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I’ve had the most amazing experience…
I’ve had the most amazing experience today in the Vodafone store at Eldon Square. The advisors in this store are great and walked the extra mile for me. I had an issue with two of my business phones and it was all resolved in a timely and professional manner. I can really recommend this store to anyone who has questions about their contract, technical issues or just need a new phone.
April 29, 2024
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi Mark,
Thank you for taking the time to leave us a review. It's great to hear about your recent experience and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very friendly and professional service
Very friendly and professional service. Staff extremely knowledgeable, and gave useful tips
April 4, 2024
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Rick,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful, found the broadband that was right for us.
Updated phone contact simply.
Friendly.
March 23, 2024
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Gemma is truly fantastic
Gemma is truly fantastic.
Got me a fantastic deal. I now have 3 contracts with you.
She's a major asset to your store.
Well done !!! And thanks 😊
March 1, 2024
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey there,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very helpful and professional
February 12, 2024
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi Vicky,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Newcastle Eldon Square
Hey Malcolm,
Thank you for your review! We're delighted to hear that you had an excellent experience with Steph.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Steph was very friendly and helpful
January 29, 2024
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi Jack,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Always good service from steph
January 13, 2024
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi Steven,
Your feedback is really valuable to us, thank you for leaving this review about Steph's service!
If there's anything we can assist with in future, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Service
I am very happy with the service I received today. The assistant done everything I needed done without any hesitation. And also very keen and good customer service also very polite
January 2, 2024
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi there,
Thanks for your review, and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Gemma Newcastle
Fantastic service Gemma is a credit to your company.
Give her a pay rise!
December 15, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi there,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
I love coming into this store as I…
I love coming into this store as I always find the staff very helpful and understanding
December 15, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi Yvonne,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Gemma was so helpful
Gemma was so helpful, explaining everything in detail and she saved me money by transferring to Vodafone broadband from BT.
December 12, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi Jennifer,
Thanks for this lovely review for Gemma.
If you ever need any help with your Home Broadband, we've a dedicated tool here: https://vodafone.uk/2krM6Lw - this will help to run tests on your line and connect you to an agent if needed.
Thanks again,
Vodafone Social Media team
very helpful staff
Dan was very helpful and helped us with everything we needed
December 5, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi Jess,
This is a great review for Dan. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Upgrade
Steph as always, was outstanding- I won’t shop in any other store because the service is always the best
November 14, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Gemma sorted me out with exactly what I…
Gemma sorted me out with exactly what I needed. Great service.
November 14, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Ed,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
First class service from Sean!
November 10, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi Robin,
This is great to hear. Thanks for reviewing and sharing your great feedback for Sean.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Multiple sales
Great service with clear explanations. Lots of patience. Excellent
November 8, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Diana,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Best customer service!
Isaac was amazing in store! Old phone wasn't working anymore and sorted me out with a brand new phone. Customer service was amazing 👏
October 26, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi Phil,
Thanks for taking the time to write such a great review! We're delighted that Isaac was able to resolve your query. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Reply from Vodafone UK - Newcastle Eldon Square
Hi Jack. Thank you for your review for Sean. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Service from Sean was brilliant
Service from Sean was brilliant. Very helpful with setting up new account for home Internet.
October 7, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Paddy,
Thanks for the lovely review and fantastic support for Sean.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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