Will at Newcastle upon Tyne Vodafone store was extremely helpless with patience and showing professionalism throughout after spending many hours, so I cannot go without giving him credit because was w... See more
Company replied
Location
Switch location10 Douglas Way, Eldon Square, NE1 7XW Newcastle, GB
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Andrew fantastic service from start to finish with myself and wife. Two new upgrades , honest , genuine colleague an asset to Vodafone. Personal thanks couldn’t done more to help. Taz Manager also sup... See more
Company replied
The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was... See more
Company replied
I’d just like to commend the wonderful Gemma based in the Eldon square branch for her exceptional customer service today 11/6/26. She explained everything in a clear and concise manner and was extreme... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Newcastle Eldon Square
Written by the company
Contact info
10 Douglas Way, Eldon Square, NE1 7XW, Newcastle, United Kingdom
4.7
Excellent
180 reviews
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Excellent service very professional
September 16, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Thanks for your awesome feedback John.
All the best, The Vodafone Social Media Team
100 percent helpful
100 percent helpful
Great assistance from Steph and Dan
Well done
September 9, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi Bryan,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Erin was very helpful and…
Erin was very helpful and knowledgeable. Very quick at getting everything sorted.
September 1, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi. Thank you for your review for Erin. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent ctatally pleased with servicesustomer relations very…
Excellent customer relations very understanding explained everything in layman's terms your staff are great
August 14, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Tiffany,
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Great service
August 5, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi Tricia. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gemma has been amazing she is…
Gemma has been amazing she is knowledgable and friendly saving me money on my plan whilst upgrading 3 phones.
August 1, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Roderick,
Thanks for letting us know what an amazing job Gemma did!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Eldon square vodafone
Sam was extremely helpful and made the transaction easy for this old geezer.
July 15, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Excellent service and technical help
Excellent service and technical help
Sam and Dan
July 10, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Paul,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Steph was great and knowledgeable about…
Steph was great and knowledgeable about the phones
July 6, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Colin,
This is really great to hear!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
This is the worst broadband provider I…
This is the worst broadband provider I regret joining them, the help team is not even in the UK but in Egypt! And I have been facing internet problems since I joined while having to call their help team in Egypt every time, it's been a headache for me but they never forget to charge me £30 something a month for it!
November 30, 2022
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi Sabah,
I can certainly appreciate how frustrating it must be to have internet issues, I know how important a stable working connection is. So this can all be checked out and resolved, please reach out to the Broadband team via LiveChat here: vodafone.uk/2LCJiTm if you would rather not call up.
Thanks,
Vodafone Social Media Team
Was attended to by Ash
Was attended to by Ash. Great guy, amazing customer service
June 24, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Funmilola,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newcastle Eldon Square
Hi there,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Ash was very very helpful and assisted…
Ash was very very helpful and assisted us well. Excellent customer service.
June 18, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi there,
Thanks for sharing your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Great services from Ash
Great services from Ash. The system caused a slight delay.
June 7, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi Sayed,
Thanks for your feedback for Ash. I'm sorry there was a delay with the system.
If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Helped keep my number
June 7, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi Amy,
I'm glad to hear you've been able to keep your own number.
Thanks for your feedback. If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Vodafone Newcastle
Sam- very helpful ,pleasant demeanour, and did the job
June 7, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Today I was met by lovely ash
Today I was met by lovely ash, sooo helpful, absolutely lovely manners he helped me add a smart watch to my current plan.
June 5, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Kunal was amazing
Kunal was amazing , so helpful and efficient.
Outstanding sevice
June 4, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi David. Thank you for your review for Kunal. It's always lovely to read such nice feedback. If you ever need anything, please come and chat to us over on social media:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Stephanie went above and beyond for me
I was had a short amount of time as I needed to get my luggage and get to the station for a train at 3pm. The salesperson (Stephanie) at the Eldon Square Store in Newcastle was excellent and was clock watching with me and doing everything as fast as she could. I want to say I appreciated her speed and efficiency for completing my upgrade. I made my train with seconds to go. Stephanie, went above & Beyond to get me sorted. She also sorted a sim card for my mum so she could use my current phone when I swap over. Stephanie, found a great deal for me cheaper than my current one.
I will go back one day just to say thank you
May 25, 2023
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Caroline,
Thanks for the lovely review and fantastic support for Stepanie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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