Vodafone UK - Newport Friars Walk Reviews 

189
TrustScore 5 out of 5

4.9

Unit 12 - 10 Friars Walk Shopping Centre , John Frost Square, NP20 1EA Newport, GB


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Rated 5 out of 5 stars

Excellent service, Pedro served us and was professional and friendly the whole time. He found us the best deal for a new Samsung S26 Ultra and let us pick the colour. Highly recommend the Newport stor... See more

Company replied

Rated 5 out of 5 stars

Amna is really amazing. She is so patient and really really helpful. Honestly the best customer service i have ever received. AMNA is an absolute star. She deserves a promotion. Thank you amna I am e... See more

Company replied

Rated 5 out of 5 stars

Lauren was absolutely fantastic, talked us through the products, options and next steps. Got us all sorted, ordered and out super quickly. Lovely service. Thank you Lauren x

Company replied

Rated 5 out of 5 stars

Think it was the manager who served us mainly (but spoke to one of his colleages just before that) - we needed mobile broadband urgently (existing provider cancelled our contract too early and could n... See more

Company replied


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  • Unit 12 - 10 Friars Walk Shopping Centre , John Frost Square, NP20 1EA, Newport, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

189 reviews

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4.9

All reviews

(189)

41,511 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Pedro for the great service…

Thank you Pedro for the great service and finding me a great deal.

June 27, 2026
Unprompted review
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Reply from Vodafone UK - Newport Friars Walk

Hey Cameron,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amna wonderful customer service and…

Amna wonderful customer service and alway have a good experience very impressed thankyou

June 24, 2026
Unprompted review
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Reply from Vodafone UK - Newport Friars Walk

Hey Janine,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Siobahn and Haris gave me excellent…

Siobahn and Haris gave me excellent service. Top marks!

June 18, 2026
Unprompted review
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Reply from Vodafone UK - Newport Friars Walk

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lauren was really helpful as I had a…

Lauren was really helpful as I had a terrible problem with my Google pixel 10 and she managed to resolve it and help me change plans on my account.

June 15, 2026
Unprompted review
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Reply from Vodafone UK - Newport Friars Walk

Hey Duncan

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lauren was really helpful getting me…

Lauren was really helpful getting me set up with my new Z fold 7. None in stock but she made sure to get it sent out asap and also made sure I walked away with the best price. Thanks a lot!

June 13, 2026
Unprompted review
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Reply from Vodafone UK - Newport Friars Walk

Hey Asher,

Thanks for the lovely review and fantastic support for Lauren.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Pedro for finding a great…

Thank you Pedro for finding a great deal. Would recommend.

May 16, 2026
Unprompted review
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Reply from Vodafone UK - Newport Friars Walk

Hey Craig,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lauren has been so helpful over ladt…

Lauren has been so helpful over ladt month in transfering from business to personal acount.
Friendly, helpful and efficient..thank you

May 9, 2026
Unprompted review
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Reply from Vodafone UK - Newport Friars Walk

Hey Nicola,

Thanks for the lovely review and fantastic support for Lauren .

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Pedro delivered fantastic service and…

Pedro delivered fantastic service and built a great rapport with me during my visit. He was very knowledgable and helped me to make an informed decision on my upgrade

May 8, 2026
Unprompted review
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Reply from Vodafone UK - Newport Friars Walk

Hey Rhys,

Thanks for the lovely review and fantastic support for Pedro.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have been really happy with my…

I have been really happy with my experience in the Vodafone store with Naz. I would highly recommend them.

May 4, 2026
Unprompted review
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Reply from Vodafone UK - Newport Friars Walk

Hey Chelsea,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amma was super helpful with getting my…

Amma was super helpful with getting my new contract sorted, got me a good price and answered all my questions.

May 1, 2026
Unprompted review
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Reply from Vodafone UK - Newport Friars Walk

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Pedro was very helpful

Pedro was very helpful, great service.

April 30, 2026
Unprompted review
Vodafone UK - Newport Friars Walk logo

Reply from Vodafone UK - Newport Friars Walk

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I found Siobhan one of your associates…

I found Siobhan one of your associates so welcoming when i walked into your store in Newport also she had time to explain everything nothing was too much trouble she was amazing and I want to thank her

April 22, 2026
Unprompted review
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Reply from Vodafone UK - Newport Friars Walk

Hi Diane , thank you so much for your wonderful review and the amazing support you’ve shown for Siobhan, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Pedro was very helpful

Pedro was very helpful. I would recommend this Vodafone to my family

April 30, 2026
Unprompted review
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Reply from Vodafone UK - Newport Friars Walk

Hey Gordon,

Thanks for the lovely review and fantastic support for Pedro.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amna

Amna
Brilliant service, saved me loads of money and a lovely lady. 10/10 .

April 18, 2026
Unprompted review
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Reply from Vodafone UK - Newport Friars Walk

Hey Chris,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

Came in to store looking at a data roaming deal. Lauren was very helpful and found me a better deal, than my current one and for less money, fantastic service!

April 10, 2026
Unprompted review
Vodafone UK - Newport Friars Walk logo

Reply from Vodafone UK - Newport Friars Walk

Hey Sarah,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Harley was great with us today helped…

Harley was great with us today helped out with our phone contract gave us the best deals and was really good

April 10, 2026
Unprompted review
Vodafone UK - Newport Friars Walk logo

Reply from Vodafone UK - Newport Friars Walk

Hey Adele,

Thanks for the lovely review and fantastic support for Harley.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Happy with naz’s service

April 10, 2026
Unprompted review
Vodafone UK - Newport Friars Walk logo

Reply from Vodafone UK - Newport Friars Walk

Hey Dilan,

Thanks for the lovely review and fantastic support for Naz.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely satisfying

Extremely satisfying. The shop assistant explained all the details and available offers. Served by Nazia

March 13, 2026
Unprompted review
Vodafone UK - Newport Friars Walk logo

Reply from Vodafone UK - Newport Friars Walk

Hey Zhaneta,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had an amazing experience with Amna…

I had an amazing experience with Amna today! She offered me excellent service, personalised to my needs!

March 12, 2026
Unprompted review
Vodafone UK - Newport Friars Walk logo

Reply from Vodafone UK - Newport Friars Walk

Hi Cristiane,

Thank you so much for your wonderful review and the amazing support you’ve shown for Amna—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service for Siobhan

Great service for Siobhan, thank you. Very friendly

March 3, 2026
Unprompted review
Vodafone UK - Newport Friars Walk logo

Reply from Vodafone UK - Newport Friars Walk

Hey Anett, ​

Thanks for the lovely review and fantastic support for Siobhan. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

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