Excellent service, Pedro served us and was professional and friendly the whole time. He found us the best deal for a new Samsung S26 Ultra and let us pick the colour. Highly recommend the Newport stor... See more
Company replied
Location
Switch locationUnit 12 - 10 Friars Walk Shopping Centre , John Frost Square, NP20 1EA Newport, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amna is really amazing. She is so patient and really really helpful. Honestly the best customer service i have ever received. AMNA is an absolute star. She deserves a promotion. Thank you amna I am e... See more
Company replied
Lauren was absolutely fantastic, talked us through the products, options and next steps. Got us all sorted, ordered and out super quickly. Lovely service. Thank you Lauren x
Company replied
Think it was the manager who served us mainly (but spoke to one of his colleages just before that) - we needed mobile broadband urgently (existing provider cancelled our contract too early and could n... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Newport Friars Walk
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 12 - 10 Friars Walk Shopping Centre , John Frost Square, NP20 1EA, Newport, United Kingdom
4.9
Excellent
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
syeda was vey helpful and efficient
syeda was vey helpful and efficient
October 14, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Amna was very helpful with all the…
Amna was very helpful with all the contracts. She was also very understanding of some circumstances. Really loved her service!
October 6, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Newport Friars Walk
Hey Colin,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I am satisfied with her services -From…
I am satisfied with her services -From Nazia
September 13, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Lauren was really helpful
Lauren was really helpful, pleasant and explained all deals and options. Friendly and would highly recommend. Great service.
September 6, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this fabulous review.
Thanks,
Vodafone Social Media Team
Syeda was really good
Syeda was really good, very informative about deals and phone
September 4, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Thank you amna for helping me with my…
Thank you amna for helping me with my new phone great service as usual
September 2, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Amna was very helpful as I came in…
Amna was very helpful as I came in store before and helped me with the phone I needed thank you for your help
August 29, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey there,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Amna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience with Syeda
Great experience with Syeda, really helpful with sorting perfect sim plan for me.
August 29, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey Sofia,
Thanks for the lovely review and fantastic support for Syeda.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I Went into Newport Vodafone shop…
I Went into Newport Vodafone shop today. I was served by Lauren, Who was very helpful and kind ,10 out of ten, thank you Lauren.
August 20, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey Richard,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Watch Out When Cancelling Contract
I had Vodafone Broadband for 2 years. I decided to switch once the price rose at the end of the contract, and I found a much better deal with PlusNet. I paid all my dues and moved on. The next thing I received a nasty email from Vodafone telling me I had missed this month's payment, and they were going to 'slow' my connection and eventually turn it off if I didn't pay. I found this odd as I didn't have a connection for them to 'slow' down. I ignored the email, only to receive another one week later from the 'collection team' threatening legal action. I phoned VF. I was told to pay up. I protested that I didn't need to pay as my contract was finished! I then raised a formal complaint with a view to taking action against VF. Finally, the matter was dropped. It appears there was a fault in the billing. It seems that a multi-million-pound company doesn't have a decent billing computer. If I had just paid this bill I would have lost the money. Please beware
July 21, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey Anthony,
We apologies for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service. Please be rest assured that we take these concerns seriously, and we’d like to look into this further for you.
Request you to please reach out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm. If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Change of phone contract
Syeda in Newport was very friendly and knowledgable when upgrading my phone. It made the whole process a lot easier to understand whilst changing my device and airtime plan.
Order number: CDH-0000017427723678
July 13, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey James,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good service by naz
July 8, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey Rod,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Naz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Shop at Vodafone
Hii! Today we came at Vodafone Newport and the sale assistant was very nice very co operative
July 8, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey Abu,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
They were very helpful especially …Syeda. She is very customer caring
They were very helpful especially Syeda wow what a lovely lady
July 7, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey Agatha,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lauren at the Newport store made the…
Lauren at the Newport store made the upgrade that I was interested in easy.
Gave me the pros and cons of different choices I may of been interested in. Great service
July 5, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey Colin,
This is really lovely to hear, thanks for the review! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lauren was super helpful
Lauren was super helpful. Sorted my phone upgrade so quickly and a super friendly service. Thankyou!
June 14, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Amy,
We're happy to hear that your phone upgrade was handled quickly and with friendly service.
Thanks,
Vodafone Social Media Team
Thank you Syeda for making the process…
Thank you Syeda for making the process smooth. Great experience overall.
June 12, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey Sardar,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amna was very helpful with my upgrade…
Amna was very helpful with my upgrade thank you so much
May 28, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Stephen. Thank you for your review for Amna. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lauren was super helpful,informative…
Lauren was super helpful,informative and got me the best deal,would highly recommend!!!
May 26, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey Dai,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.