Excellent service, Pedro served us and was professional and friendly the whole time. He found us the best deal for a new Samsung S26 Ultra and let us pick the colour. Highly recommend the Newport stor... See more
Company replied
Location
Switch locationUnit 12 - 10 Friars Walk Shopping Centre , John Frost Square, NP20 1EA Newport, GB
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See what reviewers are saying
Amna is really amazing. She is so patient and really really helpful. Honestly the best customer service i have ever received. AMNA is an absolute star. She deserves a promotion. Thank you amna I am e... See more
Company replied
Lauren was absolutely fantastic, talked us through the products, options and next steps. Got us all sorted, ordered and out super quickly. Lovely service. Thank you Lauren x
Company replied
Think it was the manager who served us mainly (but spoke to one of his colleages just before that) - we needed mobile broadband urgently (existing provider cancelled our contract too early and could n... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Newport Friars Walk
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 12 - 10 Friars Walk Shopping Centre , John Frost Square, NP20 1EA, Newport, United Kingdom
4.9
Excellent
189 reviews
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Reply from Vodafone UK - Newport Friars Walk
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Syeda was very helpful and polite and…
Syeda was very helpful and polite and offered good advice to get to what we wanted.
May 11, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey Julie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amna is very helpful and has been very…
Amna is very helpful and has been very friendly and when i comeback to the shop I tend to look for amna as she is very helpful and kind.
April 22, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey Laura,
Thanks for the lovely review and fantastic support for Amna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lauren was very helpful and made the…
Lauren was very helpful and made the experience enjoyable
April 15, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Adam.
We're happy to hear that your experience was enjoyable and that our agent Lauren was very helpful.
Thank you for your positive feedback,
Vodafone Social Media Team
We had a really nice experience with…Syeda
We had a really nice experience with Syeda. She made it more comfortable with the process. The way she approached was really good
April 8, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey Pranavu,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing service by Nazia
April 1, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey Amaan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amna was very helpful and friendly with…
Amna was very helpful and friendly with my upgrade thank you so much
March 20, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Graham,
This is a great review for Amna. Thanks for sharing your feedback. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Reply from Vodafone UK - Newport Friars Walk
Hi Chris,
Thanks for the great feedback for Connor, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Thanks to Syeda
Thanks to Syeda, really impressed by your service.you did a great job .Thank you.
March 12, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Isratjahan,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
We was greated upon entering the store…
We was greated upon entering the store Naz was amazing from start to finish explained everything in detail got me what I wanted highly recommen Naz she was amazing our ordered number is 0000000367990225
March 12, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Sam,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Transfered my Phone Plan in one day
Transfered my Phone Plan in one day, very polite service. The sales rep named Lauren was very polite and got the job done fast.
March 10, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hello Sam,
It's great to hear about the positive experience which you've had with Lauren. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Customer Service Issues Resolved
Connor helped resolve several issues that we were having when dealing with Vodafone customer service directly, and arranged a great deal on a new iPad and iPhone!
February 13, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey Deven,
Thanks for letting us know what an amazing job Conor did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lauren was very friendly
Lauren was very friendly, sorted out a decent contract for what we wanted, reduced an existing contract price providing savings. Very efficient.
February 8, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey Sonya, It's great to see how friendly and helpful Lauren was finding you an awesome upgrade deal. All the best, The Vodafone Social Media Team
Amna was very helpful in helping me…
Amna was very helpful in helping me choose my new phone and payment plans
Easy experience will definitely be coming back when our childrens phones need upgrading
Thank you
February 3, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Carl. Thank you for your review for Amna. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nazia was very helpful and suggested me…
Nazia was very helpful and suggested me a good deal on my package. Liked it as a customer. Absolutely amazing.
February 2, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Clayton,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Amna was very helpful with my upgrade…
Amna was very helpful with my upgrade thank you for the support vodafone :)
January 28, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Ibrahim. Thank you for your review for Amna. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Nazia
January 28, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi. Thank you for your review for Nazia. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Connor was great and helped me with my…
Connor was great and helped me with my new phone
January 23, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi David,
We really appreciate your positive feedback for Connor! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Newport Friars Walk
Hi Jaathu,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Was very helpful and knowledgeable…
Was very helpful and knowledgeable staff (Lauren ) has helped to sort all new phones and broadband and all hassle free
January 10, 2025
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
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