Excellent service, Pedro served us and was professional and friendly the whole time. He found us the best deal for a new Samsung S26 Ultra and let us pick the colour. Highly recommend the Newport stor... See more
Company replied
Location
Switch locationUnit 12 - 10 Friars Walk Shopping Centre , John Frost Square, NP20 1EA Newport, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amna is really amazing. She is so patient and really really helpful. Honestly the best customer service i have ever received. AMNA is an absolute star. She deserves a promotion. Thank you amna I am e... See more
Company replied
Lauren was absolutely fantastic, talked us through the products, options and next steps. Got us all sorted, ordered and out super quickly. Lovely service. Thank you Lauren x
Company replied
Think it was the manager who served us mainly (but spoke to one of his colleages just before that) - we needed mobile broadband urgently (existing provider cancelled our contract too early and could n... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Newport Friars Walk
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 12 - 10 Friars Walk Shopping Centre , John Frost Square, NP20 1EA, Newport, United Kingdom
4.9
Excellent
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent work
Excellent work , had a experience with Nazia , finally I had upgraded my phone and the order no.0000000361225264.
Thank you Vodafone & Nazia.
December 22, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Renjith,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Newport Friars Walk
Hi Mirela,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amna
Amna, Thank you for being so welcoming and friendly today. We appreciate your assistance and professionalism.
December 12, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Leila,
Thank you for your review. It’s great to hear of your positive experience with Amna. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Lauren was great
Lauren was great, fast and well spoken. Made everything super easy, can't fault the service.
December 9, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hello,
It's always our aim to provide a helpful service, so it's great to hear that Lauren delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Connor was very helpful setting up my…
Connor was very helpful setting up my Vodafone broadband. He did it quickly and was friendly. Couldn't have asked for better service!
December 7, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi John. Thank you for your review for Connor. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Connor
Great service from Connor, set my new phone up for me and walked me through trading my old one in
November 30, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Alana,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
I had a great experience at Vodafone…
I had a great experience at Vodafone thanks to Connor. He was friendly, professional, and really knew his stuff. Connor listened to my needs, answered all my questions clearly, and helped me find the perfect solution without any pressure. His excellent service made the whole process easy and stress-free.
November 30, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Adam,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Great service from amna and would…
Great service from amna and would recommend going into shop for any upgrades ..
November 29, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Dean,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Newport Friars Walk
Hey Irin,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Such good service
Think it was the manager who served us mainly (but spoke to one of his colleages just before that) - we needed mobile broadband urgently (existing provider cancelled our contract too early and could not / would not reinstate). We work from home and were desperate. Thank you to you both; you were very empathetic and reassuring.
November 15, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Laine,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
Thanks,
The Vodafone Social Media Team
Siobhan was literally a live saver…
Siobhan was literally a live saver today. From start to finish .I had a real dilemma and it was sorted with no stress(I am a really worier) everything was explained clear and she was so patient with me. I lost my phone with a dual sim with a different network. I switched over and
she just made everything so easy for me and eliminated so much stress . What an excellent service by a really wonderful woman. I can't believe how she sorted it all out for me with so much ease. I feel elated leaving the store today. Thank you Siobhan...
November 15, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Lauren,
Thank you for taking the time to review your recent experience and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Newport Friars Walk
Hey Tina,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant service from Lauren
Very friendly and fast service. I had a gre experience in the Newport vodafone shop and Lauren was extremely helpful
November 4, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Taffet,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Excellent service
I had a swift and good customer service with Syed’s Mehak. She was able to get me a good deal for a new phone change and was willing to answer any questions I asked.
Thank you Syed for your service and it’s been a pleasure.
November 2, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hello, Ugee,
It's great to hear that you received a 5 star service! Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I was served by naz happy with service
October 29, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hello, Naima,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Absolutely brilliant service by Nazia
Absolutely brilliant service by Nazia
Quick and easy to help change my number from pay as you go .
Nazia was polite and extremely helpful.
October 29, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hello, Rebecca,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Nazia.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Siobhan was very helpful.I had a loads…
Siobhan was very helpful.I had a loads of questions and they had been all answered. I needed advice and she gave it to me also explained.I am Very satisfied.
October 24, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Lenka. Thank you for your review for Siobhan. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lauren
Lauren, the advisor. Was super attentive, answered all my questions. Brilliant visit to the store
October 7, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi David,
It's great to see your kind words for Lauren, we really appreciate your feedback. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amazing customer service
Visited Vodaphone Friars walk to upgrade my daughters IPhone.
Amazing customer service provided by Connor. He was very friendly and thorough, was a pleasure to deal with.
Kept us updated and was very helpful even after purchase with set up.
October 4, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Sophie. Thank you for your review for Connor. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good communication
Very good communication, friendly, helpful thank you Amna
October 5, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.