Excellent service, Pedro served us and was professional and friendly the whole time. He found us the best deal for a new Samsung S26 Ultra and let us pick the colour. Highly recommend the Newport stor... See more
Company replied
Location
Switch locationUnit 12 - 10 Friars Walk Shopping Centre , John Frost Square, NP20 1EA Newport, GB
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See what reviewers are saying
Amna is really amazing. She is so patient and really really helpful. Honestly the best customer service i have ever received. AMNA is an absolute star. She deserves a promotion. Thank you amna I am e... See more
Company replied
Lauren was absolutely fantastic, talked us through the products, options and next steps. Got us all sorted, ordered and out super quickly. Lovely service. Thank you Lauren x
Company replied
Think it was the manager who served us mainly (but spoke to one of his colleages just before that) - we needed mobile broadband urgently (existing provider cancelled our contract too early and could n... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Newport Friars Walk
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 12 - 10 Friars Walk Shopping Centre , John Frost Square, NP20 1EA, Newport, United Kingdom
4.9
Excellent
189 reviews
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Connor at Newport branch
Connor at the Newport branch was great and super helpful.
September 14, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey Kat,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Service Quality
She was very friendly and made us understand everything properly. Very Polite and understanding
September 13, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey Shaik,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Quite wonderful experience
Quite wonderful experience. She explained everything in detail, allowed me to have time to take my decision for the right one. Thumbs up.
September 10, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Hafiz. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Experience was good
September 9, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Silviu. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service from Siobhan
After an awful experience at O2, Siobhan at the Vodafone store calmed me down with a warm smile and handled my order professionally. She helped accommodate all of specifications and tailored a deal customized for me. This was absolutely top notch customer service. 10/10
September 8, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Mahfuz,
Thanks for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Cookies and cream
Perfect service, simple and thorough, thank you Siobhan
August 25, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Lauren made my experience very positive…
Lauren made my experience very positive today. What a credit to your Company she is. In and out of the shop within half an hour, with the new contract and phone. Amazing!
August 17, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good excellentExcellent
Great experinece with haris and also good working here.
He is very hardworking and good experience with this shop. Thanks
August 13, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Hafiz. Thank you for your review for Haris. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was very anxious
Lauren was so helpful and fully explained all available options s to me
August 12, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Jackie,
Thank you for reviewing your recent experience, and sharing this feedback for Lauren.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone Friars Walk Newport
Our recent visit to Vodafone, Friars Walk, Newport. We went in to upgrade to new phones. Haris greeted us and dealt with our upgrade. He professionally took us through every step of the process. There was no hard sell or pressure. He outlines all of our options which help us to choose the best option for us. We were extremely happy with the service we received and we would definitely recommend this store.
July 28, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Babs,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in the Friars Walk store and you're happy with the upgrade Haris has provided.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Connor was really helpful
July 21, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Lauren was very helpful listened to…
Lauren was very helpful listened to what I needed and explained the plans available
July 20, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Ann. Thank you for your review for Lauren. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very kind and professional lady take…
Very kind and professional lady take myself through all paperwork and more to complete the transition from my older phone company to Vodafone.
Really hassle free.
Thanks
Sabrina
July 17, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hello Sabrina,
It's great to hear that you received a 5 star service! Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service
Great service, did a great deal on a sim only for me, very happy.
June 12, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Amy. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Siobhan and Lauren were excellent…
Siobhan and Lauren were excellent helped me resolve issues I caused myself online.
June 28, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Duncan,
Thank you for taking the time to review and sharing this feedback for Siobhan and Lauren.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Harris a professional and friendly seller
Harris was very nice to approach us about the phone offer and he didn't push us or coerce us to accept any offers. He presented to us very nicely and just by bring himself and honest convinced us to accept it and to move forward. The services that he offers was of a high quality and high standards, in the same time he was friendly and I can see how easy he could adapt after our needs.
June 20, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Adelina,
This is such an amazing review for Harris. Thanks for sharing your kind words and feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Excellent Service
Connor made my whole phone purchasing experience so smooth and easy from start to finish.
I've never owned a smart phone, So Connor was on hand to facilitate my exciting new purchase.
I'm not sure how to reply Vodafone to my review. This is my first smart phone. The camera is great. I can take photos of my garden and grandchildren. Do I need to bring it in for a service?
10/10
April 24, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Luis,
What super feedback for Connor! Thanks for taking the time to let us know - it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Don't use Vodafone broadband
Don't use Vodafone broadband, there after service and customer complaints service is disgusting and abusive, my daughters broadband didn't work since the activation date, Vodafone owe her £1400 approx, they offered £150? With abusive and aggressive communication from there customer complaints manager -
Peter
Specialist Care
Vodafone Limited
May 3, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey there Glynn,
We appreciate you taking the time to share this feedback with us. We're so sorry to hear this. We aim to provide an exceptional level of customer service, so it's very disappointing to hear about the experience you've had. We'd love to help put things right and fix this.
Please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Speak to Connor!
Cheers connor, sorted me out with a new contract for an A55 at a great price!
May 1, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Chris. Thank you for your review for Connor. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Haris(Manager) in the Newport help…
Haris(Manager) in the Newport help resolve the issue with my broadband.
April 4, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi there,
Thanks for taking the time to highlight what a great service Haris provided. We're delighted to hear it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
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