Excellent service, Pedro served us and was professional and friendly the whole time. He found us the best deal for a new Samsung S26 Ultra and let us pick the colour. Highly recommend the Newport stor... See more
Company replied
Location
Switch locationUnit 12 - 10 Friars Walk Shopping Centre , John Frost Square, NP20 1EA Newport, GB
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See what reviewers are saying
Amna is really amazing. She is so patient and really really helpful. Honestly the best customer service i have ever received. AMNA is an absolute star. She deserves a promotion. Thank you amna I am e... See more
Company replied
Lauren was absolutely fantastic, talked us through the products, options and next steps. Got us all sorted, ordered and out super quickly. Lovely service. Thank you Lauren x
Company replied
Think it was the manager who served us mainly (but spoke to one of his colleages just before that) - we needed mobile broadband urgently (existing provider cancelled our contract too early and could n... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Newport Friars Walk
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 12 - 10 Friars Walk Shopping Centre , John Frost Square, NP20 1EA, Newport, United Kingdom
4.9
Excellent
189 reviews
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Amazing service Harris
April 9, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi there,
Thank you for your review and feedback for Harris.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great customer support from Sam
All of the staff were great from the minute I walked in. Despite being short staffed due to sickness, I was reassured that I would be attended to as soon as possible. Sam was the representative who helped me today and he done an amazing job. Gave me great advice on what phone would be best suited to me and picked out a plan that covered everything that I needed from it. Nothing was too much hassle and all of his advice was clear.
March 9, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi there Drew,
We're so glad you had such a positive experience in store despite the store being quite short of staff. Thanks for this honest but brilliant review regarding he service you received!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
HARIS SORTED MY PROBLEM OUT.
February 16, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Marjory. Thank you for your review for Haris. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amna absolutely delightful
Amna absolutely delightful. Lovely to speak to. Very patient and helpful
February 14, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Margaret,
Thanks for your review and feedback for Amna.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service
I and my husband are able bought 2 mobile phones with great service at Vodafone. Naz from Newport gave a great service.
Thank you.
February 3, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Niranga,
We're pleased to hear about your recent experience, and feedback for Naz. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I had a great customer Service experience
The customer service was excellent.Robbie listened attentively to all my inquries, and he also ensured to solve my problem. In all I had a great experience.
January 17, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi there,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
The lady was very helpful with setting…
The lady was very helpful with setting up my Apple Watch. Also offered a great deal on the broadband. Very polite and helpful.
January 17, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Nicol,
Thanks for your great feedback and for taking the time to leave a 5 star review! We're glad you managed to get a great deal.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great customer service from Sam
Great customer service from Sam, very polite and understanding of what we needed
January 9, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Na,
This is a great review for Sam. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Very happy
Very happy, I came in for my first contract and the team was very helpful
January 5, 2024
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Dengis. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Robbie answered my questions with a…
Robbie answered my questions with a smile and trying to understand my language mixed with English, fantastic, highly recommended, thanks
December 18, 2023
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Natalia,
Thanks for taking the time to write such a great review! We're delighted that Robbie was able to resolve your query. If you ever need help with anything at all, please come and chat to us over on Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Buy Broadband and SIM
I went to buy broadband and sims and the attention was very good In the Newport Center store. When I have broadband I will be able to give a review of the speed. but I liked the attention a lot it was very kind thing that is not seen everywhere
December 18, 2023
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Leticia,
Thanks for your review and your lovely words for Newport team! It's what we love to see 🙂 If you ever need help with anything at all, please come and chat to us over on Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Easy transaction
Easy transaction, great knowledge no pushy sales pitch. Highly recommended.
December 15, 2023
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Matthew,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
An incredible in store experience in Newport
An incredible in store experience at Newport Friars Walk, first by Nazia and then by Siobhan when upgrading my phone contract and ordering and collecting an Apple Watch. Absolutely fantastic members of a brilliant team in store, where everyone is super happy to help! You can always rely on the team in Newport for a brilliant store experience that beats ordering online any day of the week! Thank you Team Newport!
December 9, 2023
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Jordan,
Thanks for reviewing and sharing this feedback for Nazia and Siobhan, we appreciate it.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Nazia
Naz, made it very easy to sort out a phone for my daughter. Very polite and knowledgeable.
December 13, 2023
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hey Roger,
Thanks for the lovely review and fantastic support for Naz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
My advisor Haris from Vodafone Newport…
My advisor Haris from Vodafone Newport was exceptional. He had all the knowledge of the phones, their camera, battery etc which made me choose my new S23 ultra as a clear winner. Highly recommended!
November 13, 2023
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Thanks for your review Asher. It's great to hear Haris took the time to explain everything for you.
I hope you're loving your new s23 😍
Thanks, The Vodafone Social Media Team
Excellent service received
November 27, 2023
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Thanks for your feedback Hannah.
All the best, The Vodafone Social Media Team
Reply from Vodafone UK - Newport Friars Walk
Hi Sacha,
Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great service
Great service, ordered wrong plan online and team helped me sort it to the right plan.
November 28, 2023
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi reed course,
Thanks for your review for our store. We appreciate your support and we're glad to hear your plan was sorted.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Just upgraded my phone with Amna and…
Just upgraded my phone with Amna and what a brilliant experience. Amna's customer services skills are amazing!
October 25, 2023
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Kirk,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very professional and helpful
Very professional and helpful. Friendly and went above and beyond to ensure that the transition with buying a new phone was as seamless as possible.
October 21, 2023
Unprompted review
Reply from Vodafone UK - Newport Friars Walk
Hi Nicola,
Thank you for reviewing. It's great to hear about your recent experience.
If you ever need help, feel free to pop us over a message via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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