Vodafone UK - Newport IOW Reviews 

197
TrustScore 5 out of 5

4.9

53 High Street, PO30 1SB Newport IOW, GB


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Rated 5 out of 5 stars

Today I visited the Newport branch due to having several queries with my 2 phones. I saw Lottie who was so helpful, polite and professional. I cannotbtgank her enough for sorting my queries and I am v... See more

Company replied

Rated 5 out of 5 stars

Dan was amazing! He was exceptionally knowledgable and helpful and he really knew his stuff! He made the process of buying and starting up a new phone really simple and explained everything to us ver... See more

Company replied

Rated 5 out of 5 stars

Popped into the Vodafone store in Newport and was helped by Deniz. Honestly, she was brilliant! Super friendly, really patient, and explained everything in a way that actually made sense. Nothing felt... See more

Company replied

Rated 5 out of 5 stars

Dan and Lottie were amazing! They were both super friendly, approachable, and really knew their stuff. Dan explained everything clearly and made sure I had the best deal, while Lottie was so helpful a... See more

Company replied


Company details


Contact info

  • 53 High Street, PO30 1SB, Newport IOW, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

197 reviews

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4.9

All reviews

(197)

40,694 reviews in the last 12 months

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Rated 5 out of 5 stars

Lottie was very helpful finding me the…

Lottie was very helpful finding me the best plan for my needs! Thanks again 👍

December 18, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Jake,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Lottie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie helped me get a new phone after…

Charlie helped me get a new phone after mine was damaged. Also set it up for me.
Fantastic service and worth his weight in gold

December 16, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Jan, ​

Thanks for the lovely review and fantastic support for Charlie. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie helped me transfer all my apps…

Charlie helped me transfer all my apps and data and got me a great phone deal

December 12, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hi Kevin,

Thank you so much for your wonderful review and the amazing support you’ve shown for Charlie —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent experience

I was served Daniel. Daniel was polite and upbeat. He knew his subject and products. He made the process of iPhone upgrade very simple. I would recommend anyone to got to Vodafone in Newport, Isle of Wight and see Daniel.

December 11, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Nigel,

Thanks for the lovely review and fantastic support for Daniel.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie helped me transfer all my data

December 8, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Karen,

We’re truly grateful for your lovely review and the fantastic support for Charlie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service by charlie

December 8, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Robin,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie helped me get a new phone and…

Charlie helped me get a new phone and transfer all my data thank you!

November 3, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hi. We're happy to hear that you had a positive experience getting a new phone and transferring your data. We appreciate the fantastic feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie fixed my phone

November 1, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hi. We're happy your phone is fixed. Thanks for letting us know about your experience! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie helped move my info to my new…

Charlie helped move my info to my new phone and get me a great new deal

October 29, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hi. We're so happy to hear that you received such great support with your new phone and a fantastic new deal. We appreciate you taking the time to leave us this lovely review. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie helped me transfer all my data

Charlie helped me transfer all my data. Super quick and friendly

October 17, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hi Christine. Thank you for your review for Charlie. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Big thanks to Lottie who assisted me…

Big thanks to Lottie who assisted me today to get me the best deal on the phone I was looking for! Everything was easy and explained perfectly 😊

October 7, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie helped me transfer all my data

Charlie helped me transfer all my data. Very good service

October 13, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Popped into the Vodafone store in…

Popped into the Vodafone store in Newport and was helped by Deniz. Honestly, she was brilliant! Super friendly, really patient, and explained everything in a way that actually made sense. Nothing felt rushed and she made the whole experience stress-free.

October 8, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie helped set up phone up

October 9, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Deniz was fast and efficient

Deniz was fast and efficient

September 29, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Roy,

Thanks for the lovely review and fantastic support for Deniz. It's delightful to receive such nice comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Tea

Rated 5 out of 5 stars

Charlie helped me set up my phone

September 16, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Deniz helped in setting up my new…

Deniz helped in setting up my new phone. Without her assistance I would have struggled.

September 15, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan and Lottie were amazing

Dan and Lottie were amazing! They were both super friendly, approachable, and really knew their stuff. Dan explained everything clearly and made sure I had the best deal, while Lottie was so helpful and made the whole process easy and stress-free. Great customer service from start to finish – I left feeling really looked after. Highly recommend them both!

September 4, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the team's helpfulness and knowledge.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely experience with lottie today and…

Lovely experience with lottie today and pleased with my new phone!

September 1, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Deniz was great

Deniz was great

August 30, 2025
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

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