Vodafone UK - Newtownards Reviews 

103
TrustScore 5 out of 5

4.9

Unit B3 Ards Shopping Centre , Circular Road, BT23 4EU Newtownards, GB


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Rated 5 out of 5 stars

Rhys was very helpful with helping me and my partner set up his new contract, he listened to what we wanted and helped us decide on what plan was best to suit us. Will definitely be changing over myse... See more

Company replied

Rated 5 out of 5 stars

I was in-store Vodafone Newtownards last week to upgrade 2 of my daughter's phones. We were served by a lovely girl Fionnaula, she couldn't be more helpful and let us know what the best deals were in... See more

Company replied

Rated 5 out of 5 stars

Stuart gave us such clear and thorough explanations of how our new iPhone 15 would work, costings and all the different options offered to us that we were completely understanding. So unlike the norma... See more

Company replied


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  • Unit B3 Ards Shopping Centre , Circular Road, BT23 4EU, Newtownards, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

103 reviews

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4.9

All reviews

(103)

42,657 reviews in the last 12 months

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Rated 5 out of 5 stars

Got an upgrade from Stuart

Got an upgrade from Stuart. Great friendly service and he helped me set up my new Samsong Flip

December 9, 2023
Unprompted review
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Reply from Vodafone UK - Newtownards

Hey Stephen,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stuart helped me transfer everything…

Stuart helped me transfer everything over from my old phone to my new phone. It all works perfectly now

December 9, 2023
Unprompted review
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Reply from Vodafone UK - Newtownards

Hey Herbert,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My phone was broken and Stuart…

My phone was broken and Stuart recommended a great upgrade for me! So pleased with the service in this store. 5 stars.

December 8, 2023
Unprompted review
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Reply from Vodafone UK - Newtownards

Hey Joanne,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I popped into store to ask about a Doro…

I popped into store to ask about a Doro phone for my Mother. Stuart not only recommended a great device for her but he also managed to decrease her monthly payments. I'm very pleased with the service in Newtownards. They are lovely and friendly staff.

November 21, 2023
Unprompted review
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Reply from Vodafone UK - Newtownards

Hi Agnes,

This is lovely feedback for Stuart. Thanks for your kind words and taking your time to share the experience.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Stuart was a superb person

Stuart was a superb person, fantastic guy, very helpful, very knowledgeable and extremely nice. Thank you Vodafone for hiring this gentleman.

November 11, 2023
Unprompted review
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Reply from Vodafone UK - Newtownards

Hi there,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stuart moved everything over from my…

Stuart moved everything over from my old phone when I didn't think it could be done. Great service!

November 11, 2023
Unprompted review
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Reply from Vodafone UK - Newtownards

Hi John,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and got me a good deal

November 11, 2023
Unprompted review
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Reply from Vodafone UK - Newtownards

Hi Jack,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

After having issues paying a bill over…

After having issues paying a bill over the phone, Start helped me in store. He Was incredibly helpful and friendly. 5 start.

November 8, 2023
Unprompted review
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Reply from Vodafone UK - Newtownards

Hey Michael,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stuart have us amazing service in…

Stuart have us amazing service in store. Everything was explained so well and easy to understand. Top marks!

October 14, 2023
Unprompted review
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Reply from Vodafone UK - Newtownards

Hey Harry,

Thanks for letting us know what an amazing job Stuart did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stuart got me a new phone and even…

Stuart got me a new phone and even moved everything from my old phone over. Overall, fantastic service!

October 14, 2023
Unprompted review
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Reply from Vodafone UK - Newtownards

Hey Agnes,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic experience

It's not often that going to the phone shop with a broken phone and a sick one year old can be described as a great way to spend the morning. But thanks to John and Stuart in Ards store that's exactly what today was!
To say they couldn't have been more helpful would be an understatement. They talked me through all my options, loaned me a phone to sort my insurance claim and helped me get sorted with my new handset. All while helping keep a rather snuffly baby happy and entertained.
Really appreciated the help and the laughs. Keep up the good work!

October 6, 2023
Unprompted review
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Reply from Vodafone UK - Newtownards

Hey Reuben,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing staff

Amazing staff, wouldn't go any where else.

October 3, 2023
Unprompted review
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Reply from Vodafone UK - Newtownards

Hey Elizabeth,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Collected my new phone today and Stuart…

Collected my new phone today and Stuart helped me move everything from my old phone. Lovely staff in this store!

October 3, 2023
Unprompted review
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Reply from Vodafone UK - Newtownards

Hey Sharon,

Thanks for letting us know what an amazing job Stuart did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stuart helped me out with a new Pixel…

Stuart helped me out with a new Pixel 7. Very fast and friendly service was able to get me sorted out quickly and answer any questions I had.

September 7, 2023
Unprompted review
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Reply from Vodafone UK - Newtownards

Hi Mike,

Thanks for leaving us a review! It's great to hear about your recent experience and how Stuart was able to help.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Stuart Ledgerwood was the staff dealing with us he is very helpful with us customers. There are actually four group of people he is dealing at the same time and he managed to do it by himself as there is no other staff available to help him. He is the definition of best customer service, He needs a raise!

September 26, 2023
Unprompted review
Vodafone UK - Newtownards logo

Reply from Vodafone UK - Newtownards

Hey Edtess,

Thanks for taking the time to review and share your feedback with us! We appreciate it. We're pleased to hear the experience you had in our store, and how Stuart has been able to help you.

If you ever require help, pop us over a message on a Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Painless upgrade

The staff were helpful and knowledgeable. I upgraded to a new iPhone without any problems. Good experience.

September 25, 2023
Unprompted review
Vodafone UK - Newtownards logo

Reply from Vodafone UK - Newtownards

Hi Vince,

Thank you for your review. It's great to hear about your recent experience and how the team provided good service.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Stuart gave us such clear and thorough…

Stuart gave us such clear and thorough explanations of how our new iPhone 15 would work, costings and all the different options offered to us that we were completely understanding. So unlike the normal ' blinded by the technology' received elsewhere! We have a super deal. Stuart should be teaching others this job. Fionnuala was also extremely helpful. Great assets to Vodafone. .

September 23, 2023
Unprompted review
Vodafone UK - Newtownards logo

Reply from Vodafone UK - Newtownards

Hey Geraldine,

Thanks for letting us know what an amazing job Stuart and Fionnuala did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent

Excellent personal service, great advice. Very helpful

September 14, 2023
Unprompted review
Vodafone UK - Newtownards logo

Reply from Vodafone UK - Newtownards

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help!

Served by Stuart. Very helpful and knowledgeable. Getting out of Plusnet broadband and back to Vodafone which I was on before. Can't wait !

September 9, 2023
Unprompted review
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Reply from Vodafone UK - Newtownards

Hi Phil,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got broadband sorted with Stuart- great…

Got broadband sorted with Stuart- great service!

September 11, 2023
Unprompted review
Vodafone UK - Newtownards logo

Reply from Vodafone UK - Newtownards

Hi Sarah,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

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