Fantastic customer service from both the lads who were working on the afternoon of Friday 21st August. I was assisted by Ethan who was faultless throughout the process of ordering me a new phone,... See more
Company replied
187 High Street, DL7 8LF Northallerton, GB
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Fantastic customer service from both the lads who were working on the afternoon of Friday 21st August. I was assisted by Ethan who was faultless throughout the process of ordering me a new phone,... See more
Company replied
As always, the staff were very friendly and helpful, not only did they sort our problem out but they saved me some money, very happy customer.
Company replied
Really good shop, helpful staff
Company replied
Massive shout out to the guys in Northallerton branch of Vodafone. I’ve been a Vodafone customer for over 25 years and a regular visitor to this branch. Honestly, in a world where people don’t seem... See more
Company replied
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187 High Street, DL7 8LF, Northallerton, United Kingdom
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Fabulous experience callum was so helpful infact all the staff were they helped my mother transfer all her old phone data details photos etc couldn’t wish for a better experience many thanks vodaphone NORTHALLERTON

Reply from Vodafone UK - Northallerton
Helpful and friendly. I had to purchase a new phone due to a fault with my speaker, the team in Northallerton made it so effortless, and helped me ser up my new phone. Highly recommended.

Reply from Vodafone UK - Northallerton
Fabulous service from the guys especially Callum Northallerton Store

Reply from Vodafone UK - Northallerton
Helpful and friendly service, organised my new phone and package, and saved me money. Perfect.

Reply from Vodafone UK - Northallerton
I arrived 10 minutes before closing to sort out my phone, and Ethan didn't hesitate to help me out. He had a great attitude and customer service was spot on.

Reply from Vodafone UK - Northallerton
Fantastic store, all staff members really helpful.
Thank you.

Reply from Vodafone UK - Northallerton
Really helpful and friendly service from all of the Northallerton team. Thank you.

Reply from Vodafone UK - Northallerton
Ethan in Northallerton was extremely helpful. Took his time to get me the best deal and clearly explained every part of the package.

Reply from Vodafone UK - Northallerton
Exceptional service from knowledgeable & helpful staff. Always attentative & professional. Always prepared to politely show me how to do certain tasks, which are probably really simple to them. I never mind waiting as I know the person being assisted before me is getting the same great personal service.

Reply from Vodafone UK - Northallerton
Great welcome! Joe, friendly knowledgeable and sorted out my issue promptly, which was fantastic as there is only 30 mins free on street parking at Northallerton. 100% satisfied. Thanks Joe

Reply from Vodafone UK - Northallerton
Decent service overall, but nothing extraordinary. Staff were friendly and knowledgeable, helped with setting up my new phone and plan. While they managed to assist with transferring data and resolving some issues, the service could be more efficient. A good experience, but not flawless. A solid 3-star effort from Vodafone UK, thanks.

Reply from Vodafone UK - Northallerton
Came into the store recently and was helped by Joseph, he was very helpful and profesional. Impeccable service.

Reply from Vodafone UK - Northallerton
A very polite, informative & helpful service.
Would willing recommend this branch & the staff.
Thank you.

Reply from Vodafone UK - Northallerton
Really nice little shop , all team seemed really friendly and helpful .

Reply from Vodafone UK - Northallerton
The young man we saw was excellent! Had taken two old phones to sort out.Very helpful and knew what to do straight away. Went away very happy! 😀

Reply from Vodafone UK - Northallerton

Reply from Vodafone UK - Northallerton
The staff in the shop were very knowledgeable and extremely helpful.

Reply from Vodafone UK - Northallerton
Great shop, got my new upgrade sorted and set up the phone for me. Good price and helpful team.

Reply from Vodafone UK - Northallerton

Reply from Vodafone UK - Northallerton
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