Vodafone UK - Northallerton Reviews 

176
TrustScore 5 out of 5

4.9

187 High Street, DL7 8LF Northallerton, GB


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Rated 5 out of 5 stars

Fantastic customer service from both the lads who were working on the afternoon of Friday 21st August. I was assisted by Ethan who was faultless throughout the process of ordering me a new phone,... See more

Company replied

Rated 5 out of 5 stars

As always, the staff were very friendly and helpful, not only did they sort our problem out but they saved me some money, very happy customer.

Company replied

Rated 5 out of 5 stars

Massive shout out to the guys in Northallerton branch of Vodafone. I’ve been a Vodafone customer for over 25 years and a regular visitor to this branch. Honestly, in a world where people don’t seem... See more

Company replied


Company details


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  • 187 High Street, DL7 8LF, Northallerton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

176 reviews

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1-star

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4.9

All reviews

(176)

42,756 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous experience callum was so…

Fabulous experience callum was so helpful infact all the staff were they helped my mother transfer all her old phone data details photos etc couldn’t wish for a better experience many thanks vodaphone NORTHALLERTON

May 23, 2025
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey Lindsay,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and friendly

Helpful and friendly. I had to purchase a new phone due to a fault with my speaker, the team in Northallerton made it so effortless, and helped me ser up my new phone. Highly recommended.

May 16, 2025
Unprompted review
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Reply from Vodafone UK - Northallerton

Hey William,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fabulous service from the guys…

Fabulous service from the guys especially Callum Northallerton Store

May 8, 2025
Unprompted review
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Reply from Vodafone UK - Northallerton

Hey Jenny,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic store. Really helpful.

Helpful and friendly service, organised my new phone and package, and saved me money. Perfect.

May 6, 2025
Unprompted review
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Reply from Vodafone UK - Northallerton

Hey there,
This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ethan the G.O.A.T

I arrived 10 minutes before closing to sort out my phone, and Ethan didn't hesitate to help me out. He had a great attitude and customer service was spot on.

May 3, 2025
Unprompted review
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Reply from Vodafone UK - Northallerton

Hey Joe,

Thanks for the lovely review and fantastic support for Ethan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great team. Really helpful.

Fantastic store, all staff members really helpful.

Thank you.

May 3, 2025
Unprompted review
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Reply from Vodafone UK - Northallerton

Hey Anita,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly service

Really helpful and friendly service from all of the Northallerton team. Thank you.

April 22, 2025
Unprompted review
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Reply from Vodafone UK - Northallerton

Hey Molly,

It's wonderful to hear such positive feedback from you! We truly appreciate it.

Should you need any assistance, feel free to reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Ethan

April 19, 2025
Unprompted review
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Reply from Vodafone UK - Northallerton

Hey Lynne,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ethan @ Northallerton

Ethan in Northallerton was extremely helpful. Took his time to get me the best deal and clearly explained every part of the package.

April 19, 2025
Unprompted review
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Reply from Vodafone UK - Northallerton

Hey Carter,

Thanks for the lovely review and fantastic support for Ethan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Exceptional service.

Exceptional service from knowledgeable & helpful staff. Always attentative & professional. Always prepared to politely show me how to do certain tasks, which are probably really simple to them. I never mind waiting as I know the person being assisted before me is getting the same great personal service.

April 14, 2025
Unprompted review
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Reply from Vodafone UK - Northallerton

Hey Geoff,  

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great welcome

Great welcome! Joe, friendly knowledgeable and sorted out my issue promptly, which was fantastic as there is only 30 mins free on street parking at Northallerton. 100% satisfied. Thanks Joe

April 7, 2025
Unprompted review
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Reply from Vodafone UK - Northallerton

Hey,

Thanks for the lovely review and fantastic support for Joe.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 3 out of 5 stars

Decent service overall

Decent service overall, but nothing extraordinary. Staff were friendly and knowledgeable, helped with setting up my new phone and plan. While they managed to assist with transferring data and resolving some issues, the service could be more efficient. A good experience, but not flawless. A solid 3-star effort from Vodafone UK, thanks.

March 18, 2025
Unprompted review
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Reply from Vodafone UK - Northallerton

Hey Kaylah,

Thank you for sharing your honest feedback with us! We're pleased to hear that our staff were able to assist you with setting up your new phone and resolving your concerns. At the same time, we appreciate your constructive comments on efficiency and will strive to improve. Your input helps us make our services better every day.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Xat vodafone.uk/3LXh2xl.


Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Joseph

Came into the store recently and was helped by Joseph, he was very helpful and profesional. Impeccable service.

March 28, 2025
Unprompted review
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Reply from Vodafone UK - Northallerton

Hey Lauren,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A very polite

A very polite, informative & helpful service.
Would willing recommend this branch & the staff.
Thank you.

March 24, 2025
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Andy,

This is such a great review for our store. Thanks for sharing. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Really nice little shop

Really nice little shop , all team seemed really friendly and helpful .

March 17, 2025
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Anna,

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

The young man we saw was excellent! Had taken two old phones to sort out.Very helpful and knew what to do straight away. Went away very happy! 😀

March 15, 2025
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

No complaints

No complaints, really helpful and friendly. Thank you.

March 9, 2025
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

The staff in the shop were very knowledgeable and extremely helpful.

February 15, 2025
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great shop

Great shop, got my new upgrade sorted and set up the phone for me. Good price and helpful team.

February 11, 2025
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi John. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really friendly service

Really friendly service

February 11, 2025
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Andrea. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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