Vodafone UK - Northallerton Reviews 

176
TrustScore 5 out of 5

4.9

187 High Street, DL7 8LF Northallerton, GB


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Rated 5 out of 5 stars

Fantastic customer service from both the lads who were working on the afternoon of Friday 21st August. I was assisted by Ethan who was faultless throughout the process of ordering me a new phone,... See more

Company replied

Rated 5 out of 5 stars

As always, the staff were very friendly and helpful, not only did they sort our problem out but they saved me some money, very happy customer.

Company replied

Rated 5 out of 5 stars

Massive shout out to the guys in Northallerton branch of Vodafone. I’ve been a Vodafone customer for over 25 years and a regular visitor to this branch. Honestly, in a world where people don’t seem... See more

Company replied


Company details


Contact info

  • 187 High Street, DL7 8LF, Northallerton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

176 reviews

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1-star

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4.9

All reviews

(176)

42,866 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely store very helpful and…

Lovely store very helpful and professional

February 10, 2025
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Martine

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team.

Rated 5 out of 5 stars

Good service from Ethan

February 3, 2025
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Edward. Thank you for your review for Ethan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely store and staff helped me with…

Lovely store and staff helped me with my new phone purchase. Thank you.

January 25, 2025
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Janet,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really friendly service from team in…

Really friendly service from team in Northallerton store

January 24, 2025
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Claire,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful staff in Northallerton…

Really helpful staff in Northallerton store. Thank you Ethan and team.

January 17, 2025
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi there,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service.

Amazing service.

January 14, 2025
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Angela,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helped me out with an upgrade

Really helped me out with an upgrade. Fantastic service from Joe.

January 6, 2025
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hello, Christine,

This is lovely to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nice little store

Nice little store, with helpful staff that helped me get a new phone and transfer all my data. Recommended.

January 3, 2025
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Sarah,

Thanks for taking the time to write such a great review! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great shop

Great shop. Helped me with my new phone. Hope you all have a lovely Xmas.

December 23, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Hilary,

Thanks for your five star review! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service by the Northallerton…

Fantastic service by the Northallerton team

December 23, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi there,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Fast and efficient transfer if data

Fast and efficient transfer if data

December 19, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Steve,

It's great to hear your feedback, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Went above and beyond

Went above and beyond. Highly skilled. Knowledgeable. Great people skills.

November 24, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Kathryn,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really nice team in Northallerton

Really nice team in Northallerton. Suggested a new phone for me and helped me set it up. Recommend the store to others. Thank you.

November 18, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Edward,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic and helpful team in…

Fantastic and helpful team in Northallerton

November 12, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Lisa,

This is a great review for our Northallerton store. Thanks for sharing. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Fantastic service.

November 9, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Ann,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great little shop

Great little shop. Suggested a new phone and helped me set it up. Many thanks.

November 4, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Alan,

Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in the shop.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Visited the Northallerton shop as…

Visited the Northallerton shop as needed a new handset. The attention and service we received was excellent. We cannot recommend highly enough

November 3, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey Stephen,

This is what we love to hear about our stores! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

November 3, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey Dawn,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Top service

November 3, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey Eric,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got me a new phone and helped claim my…

Got me a new phone and helped claim my Samsung watch. Top class service.

October 11, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Ricky. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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