Fantastic customer service from both the lads who were working on the afternoon of Friday 21st August. I was assisted by Ethan who was faultless throughout the process of ordering me a new phone,... See more
Company replied
Location
Switch location187 High Street, DL7 8LF Northallerton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always, the staff were very friendly and helpful, not only did they sort our problem out but they saved me some money, very happy customer.
Company replied
Really good shop, helpful staff
Company replied
Massive shout out to the guys in Northallerton branch of Vodafone. I’ve been a Vodafone customer for over 25 years and a regular visitor to this branch. Honestly, in a world where people don’t seem... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Northallerton
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
187 High Street, DL7 8LF, Northallerton, United Kingdom
4.9
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really great service
Really great service. Good price and set up a new phone and contract plan for me. Perfect.
September 28, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Fixed an issue with my 4G service
Fixed an issue with my 4G service. Thank you.
September 27, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Hey Colin,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely excellent service
September 14, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Hey Francesca,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service.
September 13, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Hey Elizabeth,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ethan in store was really helpful
Ethan in store was really helpful. Recommended.
September 12, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Hi Thomas,
What super feedback for Ethan! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fantastic store really helped me with…
Fantastic store really helped me with my new phone and data plan. recommended.
August 13, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Hello Colin,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service from Callum
August 12, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Hi Michele,
Thanks for reviewing and sharing this feedback for Callum.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fantastic service in Northallerton…
Fantastic service in Northallerton store. Thank you.
August 11, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Hi Helen,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service in store.
August 6, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Hi Stephen! Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks, Vodafone Social Media Team
Great shop really helpful.
July 29, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Hi Gillian,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in store.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Joseph was really helpful and got me a…
Joseph was really helpful and got me a new phone and plan. He set it up for me, transferring all my data from the old phone. Top class.
July 27, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Hey Deborah,
Thanks for letting us know what an amazing job Joseph did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Northallerton
Hey Sue,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Great service from Joseph in…
Great service from Joseph in Northallerton shop
July 22, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Fantastic staff
Joe was really helpful in solving a fault with my new phone. He arranged a replacement and transferred my data across, I was so impressed I then got a second phone. Thank you so much.
July 12, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Hi Doreen,
It's great to hear about your recent experience, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Callus was great
Callus was great. Arranged my upgrade and got it set up and working. Many thanks
July 12, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Hi Lynda,
Thanks for sharing this great review!
Very helpful!
Very helpful and went out of his way to resolve our query and set up an add in number.
June 30, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Hi Victoria. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic help and advice from Ethan
Fantastic help and advice from Ethan
June 28, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Hi Gavin, It's great to see Ethan made such a positive impression on you.
Thanks, Vodafone Social Media team
Callum was super friendly and helpful.
June 17, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Hi Elinor,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great shop
Helped me get a new phone and sim package for my old one. Perfect.
June 7, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Hey Peter,
Thanks for sharing this great feedback with us! Enjoy your new phone.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Everyone was very helpful.
Everyone was very helpful from ordering my phone and to helping setting it up. Would go back to northallerton branch again if needed any help.
May 24, 2024
Unprompted review
Reply from Vodafone UK - Northallerton
Hi Samantha. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.