Fantastic customer service from both the lads who were working on the afternoon of Friday 21st August. I was assisted by Ethan who was faultless throughout the process of ordering me a new phone,... See more
Company replied
187 High Street, DL7 8LF Northallerton, GB
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Fantastic customer service from both the lads who were working on the afternoon of Friday 21st August. I was assisted by Ethan who was faultless throughout the process of ordering me a new phone,... See more
Company replied
As always, the staff were very friendly and helpful, not only did they sort our problem out but they saved me some money, very happy customer.
Company replied
Really good shop, helpful staff
Company replied
Massive shout out to the guys in Northallerton branch of Vodafone. I’ve been a Vodafone customer for over 25 years and a regular visitor to this branch. Honestly, in a world where people don’t seem... See more
Company replied
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187 High Street, DL7 8LF, Northallerton, United Kingdom
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Excellent. So helpful polite and solved problem professionally

Reply from Vodafone UK - Northallerton
Fantastic service by Joe in Northallerton shop. Recommended.

Reply from Vodafone UK - Northallerton
Great service from the team in Northallerton. Joe and Callum have been exceptionally helpful. Thank you.

Reply from Vodafone UK - Northallerton
Lovely little shop. Got me new phone set up and advised my current plan was best value for me. It’s nice having a shop in town available to help those who are not technical. Thank you.

Reply from Vodafone UK - Northallerton
I visited the store yesterday and was served by Joe who was very friendly and knowledgeable about the product I was interested in and made taking out a new phone contract very easy.Joe also took the time to transfer all of my photos, apps etc to my new phone. I can't thank Joe enough for his help.

Reply from Vodafone UK - Northallerton

Reply from Vodafone UK - Northallerton
Brilliant service from the team, in particular from Ethan, reassuring me and taking care of transferring everything from my very 'old' phone to the new one. Really friendly and knowledgeable team, would highly recommend.

Reply from Vodafone UK - Northallerton
Great service, both Joe and Callum were so helpful, they set up my new phone really quickly. So efficient, friendly, fantastic service, highly recommend. Thank you guys

Reply from Vodafone UK - Northallerton
Calum in particular is very helpful, great branch

Reply from Vodafone UK - Northallerton
Really good, helped me set up my new phone and package. Thank you very much

Reply from Vodafone UK - Northallerton
The staff were brilliant and very helpful

Reply from Vodafone UK - Northallerton
Lovely shop in Northallerton. I bought a phone from another retailer but they set it up for me within an hour. Fantastic.

Reply from Vodafone UK - Northallerton
Perfect. Really helpful staff got me a great deal and helped me keep my number. Many thanks.

Reply from Vodafone UK - Northallerton

Reply from Vodafone UK - Northallerton

Reply from Vodafone UK - Northallerton
Good shop arranged my upgrade for me to new iPhone

Reply from Vodafone UK - Northallerton
Great staff, helped me transfer my data onto new phone. Thank you

Reply from Vodafone UK - Northallerton

Reply from Vodafone UK - Northallerton
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