Vodafone UK - Northallerton Reviews 

176
TrustScore 5 out of 5

4.9

187 High Street, DL7 8LF Northallerton, GB


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Rated 5 out of 5 stars

Fantastic customer service from both the lads who were working on the afternoon of Friday 21st August. I was assisted by Ethan who was faultless throughout the process of ordering me a new phone,... See more

Company replied

Rated 5 out of 5 stars

As always, the staff were very friendly and helpful, not only did they sort our problem out but they saved me some money, very happy customer.

Company replied

Rated 5 out of 5 stars

Massive shout out to the guys in Northallerton branch of Vodafone. I’ve been a Vodafone customer for over 25 years and a regular visitor to this branch. Honestly, in a world where people don’t seem... See more

Company replied


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  • 187 High Street, DL7 8LF, Northallerton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

176 reviews

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4.9

All reviews

(176)

42,866 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Excellent. So helpful polite and solved problem professionally

May 21, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi S,

Thank you for your review and feedback for the team.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service by Joe in…

Fantastic service by Joe in Northallerton shop. Recommended.

May 18, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Stephen,

Thank you for taking the time to review and sharing this great feedback for Joe.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from the team in…

Great service from the team in Northallerton. Joe and Callum have been exceptionally helpful. Thank you.

May 17, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey Christine,

Thank you for this brilliant feedback! We really appreciate the 5 stars.

If you ever need our help in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely little shop

Lovely little shop. Got me new phone set up and advised my current plan was best value for me. It’s nice having a shop in town available to help those who are not technical. Thank you.

May 5, 2024
Unprompted review
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Reply from Vodafone UK - Northallerton

Hi Dave,

Thanks for your feedback! It's great to hear you had such a positive experience.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

I visited the store yesterday and was served by Joe who was very friendly and knowledgeable about the product I was interested in and made taking out a new phone contract very easy.Joe also took the time to transfer all of my photos, apps etc to my new phone. I can't thank Joe enough for his help.

April 22, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Debbie,

Thank you for taking the time to review and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Helped me with my new phone

Helped me with my new phone. Thank you

April 13, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Dennis, You're welcome, I'm glad we were able to help with your new phone today.
Thanks, The Vodafone Social Media team

Rated 5 out of 5 stars

Brilliant service from the team

Brilliant service from the team, in particular from Ethan, reassuring me and taking care of transferring everything from my very 'old' phone to the new one. Really friendly and knowledgeable team, would highly recommend.

April 12, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Jen,

Thanks for this great review! We're so happy you had such a positive experience.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, both Joe and Callum were so helpful, they set up my new phone really quickly. So efficient, friendly, fantastic service, highly recommend. Thank you guys

April 7, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Nick. Thank you for your review for both Joe and Callum. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Calum in particular is very helpful

Calum in particular is very helpful, great branch

April 4, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey Trevor,

Thanks for the feedback and support for Calum!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really good

Really good, helped me set up my new phone and package. Thank you very much

March 12, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Jacqueline,

Thank you for your review and feedback, this is great to hear.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

The staff were brilliant and very…

The staff were brilliant and very helpful

March 11, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Neil,

Thanks for sharing your fabulous feedback for our Northallerton team. If you need any help in the future, please message us via:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely shop in Northallerton

Lovely shop in Northallerton. I bought a phone from another retailer but they set it up for me within an hour. Fantastic.

March 9, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Jim, It's great to see the team in our Northallerton were able to help get your new phone set up 😊
Thanks for your awesome feedback, The Vodafone Social Media team

Rated 5 out of 5 stars

Brilliant thank you

February 23, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Fiona. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Awesome service

February 19, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Pam,

Thanks for this great feedback! We appreciate the 5 stars.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Perfect

Perfect. Really helpful staff got me a great deal and helped me keep my number. Many thanks.

February 16, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey,

This is great to read! Thank you for your review.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Callum was amazing and gorgeous

February 11, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Rebecca,

Thanks for your feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Rated 5 out of 5 stars

Good shop

Helped me with my tablet and Internet in shop.

February 9, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Malcolm,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good shop arranged my upgrade for me to…

Good shop arranged my upgrade for me to new iPhone

January 15, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Cathy,

Thanks for your review for our Northallerton store. We appreciate your support.

We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Great staff

Great staff, helped me transfer my data onto new phone. Thank you

January 9, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey Pete,

Thank you for your review and feedback,

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 4 out of 5 stars

Really good shop

Really good shop, helpful staff

January 8, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Jayne,

This is a great review for our store. Thanks for your feedback.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

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