Vodafone UK - Northallerton Reviews 

176
TrustScore 5 out of 5

4.9

187 High Street, DL7 8LF Northallerton, GB


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Rated 5 out of 5 stars

Fantastic customer service from both the lads who were working on the afternoon of Friday 21st August. I was assisted by Ethan who was faultless throughout the process of ordering me a new phone,... See more

Company replied

Rated 5 out of 5 stars

As always, the staff were very friendly and helpful, not only did they sort our problem out but they saved me some money, very happy customer.

Company replied

Rated 5 out of 5 stars

Massive shout out to the guys in Northallerton branch of Vodafone. I’ve been a Vodafone customer for over 25 years and a regular visitor to this branch. Honestly, in a world where people don’t seem... See more

Company replied


Company details


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  • 187 High Street, DL7 8LF, Northallerton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

176 reviews

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4.9

All reviews

(176)

42,916 reviews in the last 12 months

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Rated 5 out of 5 stars

Callus really helpful at setting up new…

Callus really helpful at setting up new contract and transferring phone

January 6, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Janice. Thank you for your review for Callus. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ethan was really good

Ethan was really good, thank you

January 2, 2024
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi. Thank you for your review for Ethan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

December 31, 2023
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey David,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Callum was really good and very…

Callum was really good and very helpful. He was so knowledgable and really went the extra mile to ensure I had a smile on my face as I left the store, Callum is the reason I love going to the store.

December 30, 2023
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey Alfie,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service in the shop from Joe and…

Great service in the shop from Joe and Callum

December 30, 2023
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey Megan,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

December 18, 2023
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey Joan,

We're pleased to hear your feedback, thanks for your review!

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Joe was great

December 10, 2023
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Josh,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic help from ethan in store

Fantastic help from ethan in store. Thank you.

November 21, 2023
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Philip,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great shop

Great shop. Helped me with new phone and SIM package

November 11, 2023
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi James,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Many thanks to Joe at the Northallerton…

Many thanks to Joe at the Northallerton store who helped me to find a great value sim only deal for me now that my phone plan is out of contract. He explained future options and saved me some money. Much better than trying to sort things online. I will certainly return for future deals. Thankyou

October 21, 2023
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Bob,

Thanks for reviewing. It's great to hear about your recent experience and how Joe was able to help.

If you ever need help, feel free to pop us over a message via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Upgraded my phone in Northallerton…

Upgraded my phone in Northallerton store. Team were very friendly and helpful.

October 9, 2023
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey Krissy,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good help from the team on the phones…

Good help from the team on the phones and in the shops

October 12, 2023
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey Karen,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Callum was very good help with…

Callum was very good help with transferring all my data onto my new phone

October 13, 2023
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey Jenny,

Thanks for letting us know what an amazing job Callum did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Joe manager very helpful friendly

Joe manager very helpful friendly. Explained everything in my kinda language.

September 30, 2023
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey Dawn,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ethan was great

Ethan was great. Got me a good deal and helped set my new phone up with the data from my old one. Top class.

September 30, 2023
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey Michael,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fabulous service from Ethan

Fabulous service from Ethan. Helped me set up my new phone

September 29, 2023
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey Jackie,

Thanks for the lovely review and fantastic support for Ethan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Joe was fantastic in Northallerton store

September 4, 2023
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hi Harry,

Thanks for the great review! Happy to hear Joe has been able to provide such a great service, and help you.

If you ever need any help, feel free to pop us over a message on Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Really good service

August 29, 2023
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey Margaret,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Top service!

August 28, 2023
Unprompted review
Vodafone UK - Northallerton logo

Reply from Vodafone UK - Northallerton

Hey there,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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