Vodafone UK - Northampton Reviews 

472
TrustScore 5 out of 5

4.9

31-33 Abingdon Street, NN1 2AW Northampton, GB


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Rated 5 out of 5 stars

I visited the store on a busy Tuesday afternoon and Gesy served me. I was looking to upgrade a phone on my business account and she was very helpful and knowledgeable. She also looked at my other sim... See more

Company replied

Rated 5 out of 5 stars

Had a lovely experience in store with Kate! She’s a credit to the team, even after I made a mistake she helped me correct it & stayed patient, professional, very kind. I’d recommend Kate anyone going... See more

Company replied

Rated 5 out of 5 stars

Gesy has been very professional, personable, and helpful with helping my mum sort out her new phone contract. She made useful suggestions, explained everything thoroughly for somebody who hasn’t much... See more

Company replied

Rated 4 out of 5 stars

⭐⭐⭐⭐⭐ 5-Star Review I had an excellent experience at the Vodafone Northampton store thanks to Kate. She was incredibly helpful from start to finish, answering all my questions with patience and pr... See more

Company replied


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  • 31-33 Abingdon Street, NN1 2AW, Northampton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

472 reviews

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4.9

All reviews

(472)

42,251 reviews in the last 12 months

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Rated 5 out of 5 stars

Hashir gave me the beat deals for 2 sim…

Hashir gave me the beat deals for 2 sim only.

May 2, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey Lorena,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hashir was very helpful and explained…

Hashir was very helpful and explained options well

May 2, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks to Hashir I have get a better…

Thanks to Hashir I have get a better deal for my broadband and sim. Thanks for advice and wish you luck on your job!

May 1, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey Efim,

Thanks for the lovely review and fantastic support for Hashir.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a really great experience at…

I had a really great experience at Vodafone. The staff member named Gerica who helped me was extremely friendly, patient, and professional. They made the whole process of getting a new SIM card very easy and stress-free.
They took the time to explain everything clearly and made sure I understood each step. I really appreciated their positive attitude and excellent customer service.
Thank you for your help — it made a big difference!

April 27, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey Kasra,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and a wonderful…

Very helpful and a wonderful experience. Very calm and straightforward

April 20, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey Raj,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New Contract

Many thanks to Kate for all her expertise and assistance when investigating the options for our new SIM only contract, very helpful indeed.

April 17, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gesy has been very professional

Gesy has been very professional, personable, and helpful with helping my mum sort out her new phone contract. She made useful suggestions, explained everything thoroughly for somebody who hasn’t much a clue about phones. Really appreciate your help thank you!!

April 14, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey Oliver,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gesy is amazing and up to date with her…

Gesy is amazing and up to date with her skills that I acquired from her.

April 13, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey Michell,

Thanks for the lovely review and fantastic support for Gesy.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Gesica was very helpful, knowledgeable and friendly.

April 11, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey Charlotte,

Thanks for the lovely review and fantastic support for Gesica.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hashir gave me the best deals and best…

Hashir gave me the best deals and best service he made my spees perfect

April 10, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey John,
Thanks for the lovely review and fantastic support for Hashir.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hashir was so informative and helpful…

Hashir was so informative and helpful and made it very easy to switch over to Vodafone broadband. Thank you Hashir

April 10, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey Lucy,

Thanks for the lovely review and fantastic support for Hashir.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service thanks good man

April 10, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hashir îs the best salesperson there…

Hashir îs the best salesperson there answered all my queries perfectly.

April 10, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Exceptional service and seamless…

Exceptional service and seamless experience.
I recently used Vodafone Office in Northampton and I couldn't be happier with the results. From start to finish, the process was transparent and incredibly easy. A special shoutout to Kate, who went all out to ensure all my questions were answered. It's rare to find this level of customer care these days. Highly recommended!

April 6, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey Bright Larbi-Yeboah,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Kate.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good customer service

Very good customer service
Clear and precise information given about new contract.
Advisor was called Gesica

April 6, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey Sarah,

Thanks for the lovely review and fantastic support for Gesica.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Popped into Vodafone…

Popped into Vodafone, Northampton today, 2nd April. Spoke to Kate. What a lovely lady. She listened and helped me find a plan that met my requirements. She was extremely knowledgeable. Kate explained the process well and made sure I understood. A very kind and caring member of staff in this Northampton branch. I was moving from a competitor back to you, so it was good to feel I had definitely made the right decision. A valued member I’d say. Thank you for understanding what I needed Kate.

April 2, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey Maria,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great experience with Gesica at…

I had a great experience with Gesica at the Northampton town centre office. She was friendly, patient, and clearly knew her job well. She guided me through the process smoothly and made everything easy to understand. Really appreciated the professional and helpful support.

March 30, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey Adeniyi,

Thanks for the lovely review and fantastic support for Gesica.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gesy helped me today to set up a sim…

Gesy helped me today to set up a sim only contract she made sure I understood the contract I was signing up for and the benefits she was very polite too

March 29, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey Oxana,

Thanks for the lovely review and fantastic support for Gesy.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kate was super efficient and concise…

Kate was super efficient and concise with her advice on helping me get an upgrade. None of the dreaded upselling...very tactile and personable. I really appreciate it Kate

March 22, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey Adam,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gesy was absolutely fantastic

Gesy was absolutely fantastic, I literally had a situation setting up a broadband with Vodafone through a third party that didn’t work out, she was really patient and helped me through the process and all got sorted out.
Thank you Gesy, you are a star.

March 19, 2026
Unprompted review
Vodafone UK - Northampton logo

Reply from Vodafone UK - Northampton

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

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