Taylor was incredible. Incredible customer service explaining the whole process throughout making it crystal clear what was happening. She supported me through decision making and with the c... See more
Company replied
Location
Switch location120 Merchants Hall, Lower Ground Floor, NR2 1SH Chapelfields, GB
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I was served quickly by Adam who was knowledgeable, helpful and kind. He talked me through all my options bearing in mind my circumstances and suggested the best fit. He explained the pros and cons, t... See more
Company replied
Went into the shop this morning, received a pleasant and polite welcome from Charlotte who immediately escorted me to her team member, Emma. Emma quickly and efficiently sorted out my query, explained... See more
Company replied
I popped into the vodafone store in Chaplefield Norwich to review my account, I was seen by Caitlin, who very helpfully supported me to review my account and supported me to upgrade my device whils... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Norwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
120 Merchants Hall, Lower Ground Floor, NR2 1SH, Chapelfields, United Kingdom
4.6
Excellent
167 reviews
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Emma made the experience of updating…
Emma made the experience of updating our phones very easy,explained everything really well & was just generally very delightful
July 19, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Chris,
Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jacob at Chantry Place shop
Jacob was an absolute star sorting out my new phone and the eSIM which wouldn’t activate. Also showed me some key features on the new iPhone. Now all set up and ready to go.
August 2, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Beverly,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The member of staff (Jacob)
The member of staff (Jacob), was very helpful.
August 1, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Michael,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Emma excellent
Went to Vodafone Norwich to renegotiate our contract. We saw Emma who guided us carefully through various packages. Her manner was friendly and efficient and we felt no pressure to choose any particular option.
July 26, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Clive,
Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Emma was friendly
Emma was friendly, efficient, knowledgeable and professional. She also successfully persuaded us to upgrade our contract! She is a charming salesperson and a credit to Vodaphone. You are lucky to have her.
July 26, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Sue,
Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
My wife and and I wanted an internet hub to use in our caravan,Emma in Norwich Chapelfields shop gave us really good advice
The hub we got has exceeded our expectations
Also the plan we got for our mobile phones is well priced.
Emma showed that she is pleasant and has good knowledge of the products and is a great ambassador for Vodafone.
July 16, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Nigel,
Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Emma served me and my partner today
Emma served me and my partner today, and what an absolute star she was! Patient, understanding, and helpful!
July 25, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Eleanor,
Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service, would highly recommend.
Thanks Emma
July 16, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Katherine,
Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Adam helped us so well he was…
Adam helped us so well he was knowledgable and courteous
July 13, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Victoria,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good all round experience
Very helpful girl Emma was very patient made sure I understood what she meant the whole experience was very enjoyable top marks
July 9, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Diana,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Wi fi dongle connection problem
We visited the store today with an issue.
We were seen quickly and Josh solved the issue. He also took time to check that we understood the issue and showed us it working from shutting down and restarting! He was very patient and helpful. Thank you so much!
July 9, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Carolyn,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Josh.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
5 stars!
My girlfriend and I just came in for two new iPhones. Great experience with Emma - friendly, patient and informative. 5 stars! Thanks Emma !
July 7, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Chris,
Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant customer service
Probably the best service I've ever had. Tayfun made everything really clear when it came to figures and worked hard to get the best deals. He had to speak to my daughters friend via the phone to get details as one of the phones was a surprise for her. Absolutely superb
June 14, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey David,
Thanks for the lovely review and fantastic support for Tayfun. We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jacob was brilliant
Jacob was brilliant gave us detailed advice and was very polite.
June 15, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Josh,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Caitlin's attention to detail &…
Caitlin's attention to detail & customer focus was fantastic. Simply Wonderful
June 26, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Walsh,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had a complaint which came from my…
I had a complaint which came from my recent telephone upgrade conversation.
I went in store and met Sam, who has resolved my complaint and restored my faith.
I’ll now always come in store. Thank you
June 20, 2025
Unprompted review
Reply from Vodafone UK - Norwich
We're happy to hear that your recent complaint has been resolved. We appreciate you taking the time to share your positive experience in-store, and we're glad that we restored your faith.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Our assistant Tyler was great
Our assistant Tyler was great. He was knowledgeable and found us the product within our budget. He was friendly and happy to chat to pass the time during the transaction. It would have been extremely boring if it wasn’t for Tyler. I would have given 5 stars however the computer system Vodafone use is ridiculously slow and really needs looking at.
June 14, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hi. We're glad you enjoyed your experience and appreciate your positive comments regarding our assistant. We're sorry our systems were slow and will review our processes. Thanks for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exemplary Customer Service
Jacob, the member of staff who helped me did exactly what i requested and was looking for and did it in an efficient and timely manner.
He was very helpful and even tried to assist me with an issue on my device while helping me sort out a new phone.
Very good customer service and how things should be done for all customers.
June 7, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Luke,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came into Norwich store and Adam was…
Came into Norwich store and Adam was excellent in sorting out a query he was very understanding and was just superb in how he dealt with me as a customer well done Adam
May 30, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Brian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Caitlin was amazing !
Caitlin was amazing !
So knowledgeable , professional, warm and friendly.
Her patience was greatly appreciated in a challenging process .
Double her wages !
May 29, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Paul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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