Taylor was incredible. Incredible customer service explaining the whole process throughout making it crystal clear what was happening. She supported me through decision making and with the c... See more
Company replied
Location
Switch location120 Merchants Hall, Lower Ground Floor, NR2 1SH Chapelfields, GB
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See what reviewers are saying
I was served quickly by Adam who was knowledgeable, helpful and kind. He talked me through all my options bearing in mind my circumstances and suggested the best fit. He explained the pros and cons, t... See more
Company replied
Went into the shop this morning, received a pleasant and polite welcome from Charlotte who immediately escorted me to her team member, Emma. Emma quickly and efficiently sorted out my query, explained... See more
Company replied
I popped into the vodafone store in Chaplefield Norwich to review my account, I was seen by Caitlin, who very helpfully supported me to review my account and supported me to upgrade my device whils... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Norwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
120 Merchants Hall, Lower Ground Floor, NR2 1SH, Chapelfields, United Kingdom
4.6
Excellent
167 reviews
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The staff at the Norwich store were the best…
The staff at the Norwich store were organised, polite, knowledgeable and incredibly helpful, in particular Tay, who went above and beyond to get me the best deal. He was very supportive and patient and clearly very knowledgeable.
I have been in many Vodafone stores and I can truthfully say this is the best.
May 27, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Sandra,
Thanks for the lovely review and fantastic support for Tay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tay was extremely helpful
Tay was extremely helpful, friendly and professional
May 22, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hi Steve. Thank you for your review for Tay. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exceptional service !!!
We went to your Norwich store this morning and was greeted by one of your excellent sales team called Austin , he directed us us to a very knowledgeable and extremely helpful sales team called Tyler , he is an absolute credit to your Norwich team, he was very patient with us indeed, so once again Tyler , thank you from Marion and Mark 👍
May 25, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Mark,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing friendly and helpful service
Came in to the discuss my account and upgrades this morning and was out with Tay to help me.
He has been fantastic in revolving all my issues and helping me with my account so much so that I have come away with a brand new phone all within my budget and a much better deal than I could have found myself.
Amazing in store service by Tay, a huge thank you in helping me navigate these complicated contracts!
May 23, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Lea,
Thanks for the lovely review and fantastic support for Tay. It's always great to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tyley was Really helpful.and explained…
Tyley was Really helpful.and explained it well to me.
May 22, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Stephen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Exceptional customer care…
From the moment I was greeted at the door to the moment I left, I felt valued as a customer where creating an effective solution to my requests was important to the team. Emma worked hard to offer a clear plan to meet my needs and delivered with patience and great humour. Thank you to Emma, a great ambassador for the company.
May 21, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Peter,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Broadband not working from 16th May and…
Broadband not working from 16th May and no one has sorted the issue. Worst customer support. We had to take cabs for work and paying £8 per day for EE wifi Already costed us £90 and maybe it goes on. Worst service ever
May 16, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Bharath,
We’re truly sorry to hear about the disruption to your broadband service since 16th May and the inconvenience it has caused. We understand how frustrating it must be to rely on alternative solutions and incur additional costs. This is not the experience we want for our customers.
Please be assured that we take your feedback seriously. If you haven’t already, we’d like to investigate this further and get things resolved as quickly as possible. Kindly please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Excellent customer service
Jacob was exceptional, I had an old phone that had died and I was in a real muddle without it,he was so patient and knowledgeable, he was able to retrieve all contacts, pictures etc and transfer to the new phone, he listened to my requirements and recommended a couple of options and helped me to choose the right phone and plan that was right for me. Jacob is a real credit to your company.
May 15, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Nigel,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Older customer…
Tay was so helpful to us not so young Vodafone users. He was patient and never rushed us explaining everything we asked well.
May 17, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Tina,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
I was served by customer assistant whose name was Adam. I am completely satisfied with professionalism and customer service provided! I got the best deal quickly and easily. I’ll definitely come again if needed and recommend to friends.
May 14, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Kateryna,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Adam was very helpful and listened to…
Adam was very helpful and listened to what I wanted as opposed to concentrating on what he wanted to sell me!
May 16, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Steve,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tyler was extremely helpful and gave us…
Tyler was extremely helpful and gave us all the information we required. Great customer experience
May 16, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Sandra,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tyler helped me went above and beyond
Tyler helped me went above and beyond , sorted all my issues!
May 10, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Robbie,
Thanks for the lovely review and fantastic support for Tyler.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
New contract.…
Tay was very polite explaned eveything perfectly answered any questions i asked with ease a real pleasure to speak to.
May 9, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Andrew,
Thanks for the lovely review and fantastic support for Tay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Norwich branch
Had a great experience with Jacob. Very knowledgeable and helped reduce our phone bill
May 9, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Jason,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Norwich
Hey Nigel,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My account was sorted out very…
My account was sorted out very efficiently by Emma
May 7, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Sarah,
Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Terrible money grabbing company
Vodafone recently increased my payment significantly as they say I am out of contract. I asked to continue or renew on the lower quote. They told me there is a problem as we do not have fibre they will not be able to do that. I explained that I am on a pension and that I can't afford the sudden steep hike in price. They said all of UK would be on fibre by 2026 and suggested I go to a food bank as I said this price would reduce my ability to eat. I said that vodafone refusing to give me a contact after 40 years as a customer who has never missed a payment was terrible. They said none the less I could not renew and had to pay £36.00 a month rather than the previous £24.00 .
May 2, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Diane,
We apologize for the experience and for not meeting your expectations regarding support. Thank you for your valuable feedback; please rest assured that delivering excellent service is always our intention.
For any assistance, you can reach out to our team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the relevant team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Outstanding employee
Jake in the Norwich branch was amazingly helpful - well beyond the call of duty! Thanks, Fran
April 25, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Harlow,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
All your Norwich shop staff are all…
All your Norwich shop staff are all very friendly happy to help with all your problems 100 percent feedback all the very best Sue
April 16, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Natalie
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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