Taylor was incredible. Incredible customer service explaining the whole process throughout making it crystal clear what was happening. She supported me through decision making and with the c... See more
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Location
Switch location120 Merchants Hall, Lower Ground Floor, NR2 1SH Chapelfields, GB
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I was served quickly by Adam who was knowledgeable, helpful and kind. He talked me through all my options bearing in mind my circumstances and suggested the best fit. He explained the pros and cons, t... See more
Company replied
Went into the shop this morning, received a pleasant and polite welcome from Charlotte who immediately escorted me to her team member, Emma. Emma quickly and efficiently sorted out my query, explained... See more
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I popped into the vodafone store in Chaplefield Norwich to review my account, I was seen by Caitlin, who very helpfully supported me to review my account and supported me to upgrade my device whils... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Norwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
120 Merchants Hall, Lower Ground Floor, NR2 1SH, Chapelfields, United Kingdom
4.6
Excellent
167 reviews
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Norwich Chantry Branch
I was helped by Cameron in the the Norwich Chantry branch who was very helpful and provided excellent information to help with my changing contracts.
April 18, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Michael,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Cameron was very patient despite my technical incompetence! He clearly explained my choices and made it all easy to follow 😃
Think Vodafone could do more to look after long term customers 🤔
April 17, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey JuJu,
This is wonderful to hear, thank you for the review! We will definitely pass your feedback to the dedicated team. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
No technical knowledge of broadband
Absolutely terrible uninformed technical support, unable to reasonably resolve my latency issues I have been having since moving to them. So called technical support doesn't even know what latency is, yet claims to offer a gaming product in their fibre broadband. Will move to another provider if they don't get their act together
April 14, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hi Joe,
We’re really sorry to hear about your experience with our technical support team and the ongoing latency issues you’ve been facing. We understand how important a reliable connection is, especially for gaming, and this certainly isn’t the level of service we aim to provide.
If the issue persists or worsens, we encourage you to get in touch with our Broadband teams by calling 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If you’ve already reached out to the Broadband teams and are unhappy with the resolution provided, you’re welcome to escalate this as an official complaint. You can connect with us on Facebook: vodafone.uk/2Fpnah2 or via X: vodafone.uk/3LXh2xl, and we’ll do our best to help.
Thank you for bringing this to our attention, and we hope to resolve the matter to your satisfaction soon.
Thanks,
Vodafone Social Media Team
Jacob was very helpful
Jacob was fantastic when searching for a new phone- he explained all things to do with the new phone and contract. I actually moved phone provider due to the other provider not being helpful. Jacob was more than helpful and couldn’t have done more to help. Great experience with vodaphone.
April 7, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Elizabeth,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The sales person Caitlin was very helpful
The sales person Caitlin was very friendly, patient and helpful .
March 29, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Andy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Poor network
I went with vodafone due to them saying I get perfect signal. This was a mistake no where I go can I pick up signal, my mistake was to leave EE. The contract is over priced for what I get, the phone broke with in the first month and it was a new one well I think could have been a refurb, the watch add on was nearly £10 a month. I wish I could just drop out as I'm not happy. Took another contract out with another company and have perfect signal.
March 28, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hi Timothy,
I’m genuinely sorry to hear about the challenges you’ve encountered with your contract deal. I understand how disheartening this can be, and I want you to know that your concerns are very important to us.
We sincerely apologize for the unsatisfactory service you experienced. This does not reflect our standards, and we are dedicated to resolving this issue internally to ensure it doesn’t happen again. Your feedback is invaluable, and we appreciate your understanding as we strive to enhance our service.
For further assistance, please feel free to contact us through our Facebook page at this link: http://vodafone.uk/3z6YVNH. This will help us better understand your situation and work together towards a resolution.
Thank you,
Vodafone Social Media Team
Cameron was great with my parents and…
Cameron was great with my parents and dealt with their enquiries efficiently and adapted his style to suit their needs, we were at the Chapel field Norwich store
March 7, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Jacob was really helpful
Jacob was really helpful, talked us through everything we needed and went above and beyond with his service.
March 5, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hi there,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
I was happy
I was happy
With the service I got in store at
The Vodafone shop in Norwich yesterday got many thanks for Jacob
For helping me
February 26, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Thank you for the great feedback Nicky, it's very much appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Tay at Vodafone is Amazing
Tay at Vodafone Norwich sorted an issue I was having with a number change for a month in 1 day. Tay worked above and beyond for me!!!
February 15, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hey Alan, thanks for your awesome review for Tay. It'as awesome to see how well they've handled your number change. I'm sorry to sse you'd been having a problem with this in the first place, but it's great to see Tay was able ot get int sorted for you 😊
All the best, The Vodafone Social Media Team
Adam was amazing instore today and…
Adam was amazing instore today and helped me out. He definitely should get a bonus or pay rise.
February 13, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hi Smiffyfied,
Thanks for your kind words for Adam. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Vodafone Norwich
The assistant who helped us deserved 5 stars but a breakdown in the Vodafone IT system meant it took almost 5 hours to complete our transaction at Vodafone Norwich.
February 11, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hi Customer,
Thanks for your feedback for our assistant. This is a long time to wait. We're sorry to hear how long it took. We hope we can turn the whole experience around for you in the future.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Very impressed
I recently went into the Vodafone shop in The Chantry In Norwich with a very complicated query. Caitlin couldn't have been more patient and helpful with sorting it out for me.
January 31, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hi. Thank you for your review for Caitlin. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caitlin is a real credit to your…
Caitlin is a real credit to your organisation and you should be proud to have a member of staff like her. She really knows her product and listens to what you want so anyone looking for a new phone will feel at ease with Caitlin as she is so knowledgeable. Thank you Caitlin you were amazing 🤩
January 25, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hi there,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Adam went above and beyond to help us…
Adam went above and beyond to help us out of our situation could not have been more helpful more than I can say for a store in Great Yarmouth if I was doing this review for Great Yarmouth it would be shocking but Norwich store and Adam could not fault whatsoever given totally different advice from both stores where Yarmouth did not want to help us at all. Norwich was absolutely brilliant. I give Norwich store 100% on customer service thoughtfulness kindness and the willing to help and assist.
January 5, 2025
Unprompted review
Reply from Vodafone UK - Norwich
Hi Hazel,
This is lovely feedback for Adam. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Jacob was Really really helpful
Jacob was Really really helpful, got me a great deal and was very knowledgable
December 19, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi Max,
Thanks for sharing your brilliant feedback for Jacob. If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Abbie was amazing
Abbie was amazing, she looked at all our plans, and helped us save money whilst purchasing a brand new phone, upgrading our broadband and adding a 5 th sim , Brilliant service and very friendly!!! Thank you Abbie xx
November 30, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi Kestina,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Waste of a day
Waited in all day for my broadband installation. Received a message from vodaphone yesterday confirming an engineer would be here today. I was finally told it wasn’t being installed today after I phoned to see where the engineer was. Lack of communication between both Vodafone and the engineers (City fibre). I’ve cancelled and also lost a days work in the process. Annoyed is an understatement.
November 4, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi Sarah,
I'm sorry you've been left feeling this way. We aren't able to review engineer notes until the day after the appointment, I appreciate that this isn't helpful when you're waiting on engineer and we'd be happy to feed this back for you. You'll be automatically compensated for any missed engineer appointments or a delays in activating your service and you'll be notified of this via text or email.
If you'd like us to reach out to the Home Broadband team to get an update for you, please reach out to the Social Media team on Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
All the best,
Vodafone Social Media team
Jacob in the Norwich store
Jacob in the Norwich store was highly efficient putting my account back in order. I went into the store last Thursday to buy a new phone only to be told there were two accounts in my name and one was stopping the other from working. Jacob spent at least half an hour per day over the weekend trying to put things right, and by the Thursday of this week he had it all working properly. He also got my new phone working for me.
I commend him for his hard work and his efficiency.
October 31, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hello, Robert,
It's great to hear about the positive experience which you received in store from Jacob, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service
Every time I come to Vodafone u an very well satisfied with the help. Adam and Holly have helped me with many things today, including recycling my old device. Thanks to the team
October 11, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi Rosemary. Thank you for your review for Adam and Holly. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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