Taylor was incredible. Incredible customer service explaining the whole process throughout making it crystal clear what was happening. She supported me through decision making and with the c... See more
Company replied
Location
Switch location120 Merchants Hall, Lower Ground Floor, NR2 1SH Chapelfields, GB
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See what reviewers are saying
I was served quickly by Adam who was knowledgeable, helpful and kind. He talked me through all my options bearing in mind my circumstances and suggested the best fit. He explained the pros and cons, t... See more
Company replied
Went into the shop this morning, received a pleasant and polite welcome from Charlotte who immediately escorted me to her team member, Emma. Emma quickly and efficiently sorted out my query, explained... See more
Company replied
I popped into the vodafone store in Chaplefield Norwich to review my account, I was seen by Caitlin, who very helpfully supported me to review my account and supported me to upgrade my device whils... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Norwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
120 Merchants Hall, Lower Ground Floor, NR2 1SH, Chapelfields, United Kingdom
4.6
Excellent
169 reviews
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Adam, Vodafone Norwich
Adam was brilliant. Helping us change from Sky to Vodafone for Internet and phones. Very helpful and patient.
A great asset to the Team in Norwich.
October 9, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi Customer,
Thanks for this review for Adam. If you ever need any help with your Home Broadband, we've a dedicated tool here: https://vodafone.uk/2krM6Lw - this will help to run tests on your line and connect you to an agent if needed.
Thanks again,
Vodafone Social Media team
If Vodaphone broadband is anything like…
If Vodafone broadband is anything like thier mobile phone coverage in my area NR5 9HE, forget it.
If you complain they tell you the mobile mast is awaiting repairs and circa two years later we are still waiting. Now they have replied but want me to contact them on one of three social media sites none of them I use!
October 8, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi David,
Two years is really long time to be waiting for network repairs so we'd love to look into this. To get started please drop our team a message:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Polite & Friendly Staff
Mathew was polite & friendly. He was very helpful & sorted everything out for us, he also showed us what plan was best for us. Thankyou Very Much Matthew.
September 24, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hey Yvonne,
Thanks for letting us know what an amazing job Matthew did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Total respect to Grant in Vodaphone…
Total respect to Grant in Vodaphone Norwich who epitomised great customer service helping us transfer several accounts from by to Vodaphone-
September 14, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi. Thank you for your review for Grant. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jacob served me in the Norwich branch
Jacob served me in the Norwich branch, he is very knowledgeable and courteous and he solved my issue concerning two cctv cameras that look over fishing lakes by supplying two sim only deals linked to my account. I am very happy to recommend him to solve any issues that you may have.
September 13, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi Pete,
Thanks for your review for Jacob. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Helpful advice and patient service from…
Helpful advice and patient service from Emma in the norwich chaplefield store
September 9, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi Christine. Thank you for your review for Emma. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Adam and Abbie at…
Great service from Adam and Abbie at Vodafone, very customer-focused and incredibly kind
August 7, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hey Karl,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had a great customer service experience…
Had a great customer service experience at Norwich branch, Tay was so helpful with our questions and his expertise in his job, and the way he explained everything made our decisions so much more easier to make !
Thank you Tay!
August 3, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hello, Martins,
It's great to hear that you received a 5 star service from Tay! Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Caitlin has been absolutely wonderful…
Caitlin has been absolutely wonderful helping me with my queries today!
Thank you so much to Caitlin for being so patient and helping me navigate through my contracts.
She should be running the place as she's so knowledgeable and reassuring to talk to!
July 15, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi Neringa,
Thank you so much for taking the time to leave us a 5 star review and thank you for the great feedback for Caitlin.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Reply from Vodafone UK - Norwich
Hi Sarath. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Norwich
Hi Rianne,
Thank you for your review and feedback for Adam.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Awesome customer service and very good…
Awesome customer service and very good staff.made my purchase easy.
July 8, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Thanks for your awesome feedback Archana.
All the best, The Vodafone Social Media Team
Needing advise!
When visiting the Norwich
Vodaphone store with a problem phone! I would like to say how helpful Grant was in solving the issue .. explaining simply what had gone wrong and giving me solution within budget.
Thankyou Grant you were great!
I would recommend you every time!
July 3, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi Mr Callander
Thanks for sharing your wonderful feedback for Grant, we love to see it! If you need any help in the future, please drop us a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Account holder anyway
Account holder anyway, but it's the 3rd time Grant has served us . Excellent service thankyou.
July 3, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi Roger,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Staff
Staff, in particular Matt ( Tech Expert) and Jacob (Sales) were extremely helpful, even though it took a lot of time.
Went the extra mile to deliver and please.
June 24, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi there,
Thanks for sharing this great feedback with us!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Norwich
Hi Elisabeth. Thank you for your review for Adam. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service from all…
Great customer service from all employees, but especially Caitlin. She gathered all the information about our phones and plan and helped us decide which one was best for us. And we even got money for the old phone too!
April 8, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi Ellemmenn,
Thank you for your review and feedback for Caitlin and the team.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
A very polite and attentive member of staff
Emma in the Norwich branch gave great service. She made me feel appreciated and I'd recommend her to anyone like myself who doesn't know much about phones and contracts etc. Very happy with my experience on the whole
April 10, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi Graham,
Thanks for your kind words for Emma and taking your time to share the experience.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
SIM issue resolved
Went into store as no access to my mobile data. Tay was excellent- quickly diagnosed the issue was with my SIM, then worked through the Vodafone technical team to resolve the issue. He was very patient, and even took time to review my contract and suggest an upgrade. Absolutely excellent customer service.
April 6, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi there,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Amazing service by Adam!
Me and my partner went into the store to find out about getting us both a new contract.
We were greeted by someone as soon as we entered, who was very friendly and arranged for us to be helped by Adam.
Adam was amazing! He was very knowledgeable and took the time to understand our needs. He found us a great offer and explained everything clearly, I am a new customer to Vodafone and was very impressed after being with O2 for over 25 years.
Would definitely recommend to friends!
March 16, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hey Matt,
We're so happy to hear this! Thanks so much for taking the time to share what a positive experience you had with Adam. We're really glad you've chosen Vodafone and are loving us so far!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
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