Taylor was incredible. Incredible customer service explaining the whole process throughout making it crystal clear what was happening. She supported me through decision making and with the c... See more
Company replied
Location
Switch location120 Merchants Hall, Lower Ground Floor, NR2 1SH Chapelfields, GB
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I was served quickly by Adam who was knowledgeable, helpful and kind. He talked me through all my options bearing in mind my circumstances and suggested the best fit. He explained the pros and cons, t... See more
Company replied
Went into the shop this morning, received a pleasant and polite welcome from Charlotte who immediately escorted me to her team member, Emma. Emma quickly and efficiently sorted out my query, explained... See more
Company replied
I popped into the vodafone store in Chaplefield Norwich to review my account, I was seen by Caitlin, who very helpfully supported me to review my account and supported me to upgrade my device whils... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Norwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
120 Merchants Hall, Lower Ground Floor, NR2 1SH, Chapelfields, United Kingdom
4.6
Excellent
169 reviews
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Everyone we came into contact with was very polite and helpful. Grant was assigned to help us and he was very helpful and thorough as well as friendly. We didn’t feel rushed and all on all a pleasant experience !
March 12, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi there,
It's great to hear about your recent experience and feedback for Grant. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Grant was lovely and helpful throughout…
Grant was lovely and helpful throughout made it simple and not boring
March 12, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi Lewis,
Thank you for your review and feedback for Grant, this is great to hear.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
No phones
Visited Vodafone Norwich on the 8th March saw Matt, very helpful sold me on a Galaxy S24, agreed I would come back on the following Monday or Tuesday. Matt busy, fair enough, wait 45 minutes see someone else, sorry we have no S24's come back in two days. I live 15 mls away and have already Visited twice and paid for the parking. No chance.
March 12, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi Gary,
Thanks for your feedback for Matt. I can understand your frustration with the phone not being in stock. If this isn't sorted yet, please get in touch with us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK and we can arrange a call back.
Thanks,
Vodafone Social Media team
We visited the store in Norwich Norfolk…
We visited the store in Norwich Norfolk yesterday, we required a full mot on all our devices and broad band. We were served my Grant, wow, he was amazing, he had alot to do. Can not recommend him enough. A true asset to your team.
If I had to make a criticism,it would be to yourselves, and that is your systems in store let your team down enormously.
March 9, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi Melanie,
What super feedback for Grant! Thanks for taking the time to let us know - this is exactly what we aim for. We appreciate all feedback too so we'll make sure your comments on our system is passed on. Any time you need help, just pop us a message over on our social channels:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Thank you Tay
Tay was excellent today. Very professional and super helpful. He explained everything very well and my sons phone upgrade was done quickly and efficiently. Thank you so much Tay!
March 9, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hey Samantha,
Thanks for taking the time to share your feedback about your great experience with Tay. We're so glad you managed to get everything sorted efficiently. Enjoy your new phone!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
We found the advisor very pleasant and…
We found the advisor very pleasant and very patient with all the questions asked of him. TAY is a credit to the company
March 5, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi Beverley,
Thanks for taking your time to leave this lovely feedback for Tay. If you ever need any further help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Refreshing professional service…
It was refreshing to be served by Grant who was extremely cheerful and at the same time very helpful and knowledgeable, and who took the time to go through all the possibilities to renew my airtime contract and check out possibilities to change my broadband to Vodafone. Great service!
February 24, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi A,
Thank you for taking the time to leave us a review. It's great to hear about your recent experience, and feed back for Grant.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Grant was brilliant
Grant was brilliant! He sorted my phone problem out quickly and efficiently!
February 24, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Tay from Norwich branch in chaperfied…
Tay from Norwich branch in chaperfied was polite and very helpful, explained everything in fine detailed
February 17, 2024
Unprompted review
Reply from Vodafone UK - Norwich
Hi Terry,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
2 weeks of Internet less ineptitude
Reasonable as an ISP until our Internet stopped working 2 weeks ago. Requested a line test online and it said a case had been opened and an engineer assigned. Started a chat late the next day and 50 mins later they actually raised a ticket which hadn't been done. It will be two weeks tomorrow and no meaningful coms. No sign of engineers, no offer of 4g modem, no talk of compensation, no working from home, no TV, no home security, no Christmas shopping and no access for schoolwork or games. Shameful Vodafone.
December 2, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hey John,
I'm sorry to hear that you've been left with no internet, I know how frustrating this must be. If you drop a message to the Broadband LiveChat team here: vodafone.uk/2LCJiTm they can check for an update for you. Alternatively, you can give them a call on 0333 304 0191.
Thanks,
Vodafone Social Media Team
Adam was extremely helpful and set up…
Adam was extremely helpful and set up my devices professionally
November 3, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hey Simon,
Thanks for letting us know what an amazing job Adam did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Friendly service
Friendly service, great price and efficient service. Thank you
November 3, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hey Marija,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Fantastic customer service all round.
Popped in to upgrade my phone after breaking it was greeted and welcomed into the store, fantastic customer service. Tom assisted with the upgrade and was absolutely fantastic. Really personable, funny and efficient in sorting out the best deal for me.
October 24, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hi. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
"Exceptional Customer Service from Tay at Vodafone."
I had the pleasure of interacting with Tay from Vodafone, and I must say, their service exceeded my expectations. Tay displayed exceptional knowledge and professionalism in assisting me with my telecom needs. They patiently answered all my questions and guided me through the process, making it a seamless experience. Their dedication to providing outstanding customer service is truly commendable. I highly recommend Tay to anyone seeking assistance with Vodafone Norwich services. Thank you for your outstanding support!
October 7, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I just wanted to say thank you for the…
I just wanted to say thank you for the great help I got from Tay. They fixed my problem, and I'm really grateful for their excellent service. You guys are awesome!
October 7, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hey Sezer,
Thanks for letting us know what an amazing job Tay did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Kat was very good at explaining
Kat was very good at explaining
Things to me and even write them
Down for. Me
And they was a lot of questions believe me that she done for me
October 3, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hey Kevin,
Thanks for the lovely review and fantastic support for Kat.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very good customer service
Very good customer service
Very good experience
Very helpful
I like to be able to speak to someone face to face
September 23, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Staff very dedicated and helpful
Staff members were very helpful and went above and beyond to solve a complicated issue related to setting up my new mobile phone contract.
September 21, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hi Alex. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Much Better In Vodafone Store
Went into the Chapelfield, Norwich branch to sort out our ESim.
Alan sorted us out in ten minutes. Knowledgeable, professional and really nice guy. Thank you so much
September 20, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hi Beverley,
Thanks for reviewing! We're pleased to hear about your recent experience and how Alan was able to help.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Would like to praise Caittin
Would like to praise Caittin of your Norwich Office for the Sterling work she did on my behalf- of er the last two years have had concerns at the charge levelled to my account apparently my concerns had been ignored and I was about to look for another provider - Caittin resolved my dispute calmly she is a credit to your organisation I only wish the same dedication hD been offered previously
August 17, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hey Anthony,
Thanks for letting us know what an amazing job Caittin did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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