Taylor was incredible. Incredible customer service explaining the whole process throughout making it crystal clear what was happening. She supported me through decision making and with the c... See more
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Location
Switch location120 Merchants Hall, Lower Ground Floor, NR2 1SH Chapelfields, GB
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I was served quickly by Adam who was knowledgeable, helpful and kind. He talked me through all my options bearing in mind my circumstances and suggested the best fit. He explained the pros and cons, t... See more
Company replied
Went into the shop this morning, received a pleasant and polite welcome from Charlotte who immediately escorted me to her team member, Emma. Emma quickly and efficiently sorted out my query, explained... See more
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I popped into the vodafone store in Chaplefield Norwich to review my account, I was seen by Caitlin, who very helpfully supported me to review my account and supported me to upgrade my device whils... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Norwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
120 Merchants Hall, Lower Ground Floor, NR2 1SH, Chapelfields, United Kingdom
4.6
Excellent
169 reviews
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Samuel @ Norwich branch was very helpful
Samuel at the Norwich branch was very helpful, informative and explained everything to me clearly. He switched me to Vodafone in record time and I walked out with a new phone. Definitely would recommend
August 5, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hi Lee,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Alan
Alan, in the Vodafone shop in Norwich , sorted the issue in no time at all after I had spent ages online to Vodafone and received a new sim but still had the same issue
August 2, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hey Ronald,
Thanks for letting us know what an amazing job Alan did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Samuel was friendly and knowledgeable
Samuel was friendly and knowledgeable. Made me aware of what was going on as I was getting my contract sorted.
August 1, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hi Alex,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.
Thanks,
Vodafone Social Media Team
Really good service
Really good service, will definitely be returning to the Vodafone store in Norwich
July 31, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hi James,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.
Thanks,
Vodafone Social Media Team
Darragh served me patiently and…
Darragh served me patiently and efficiently, even a second time when things didn’t go according to plan.
July 6, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hi Howard, It's great to see Darragh was patient and helpful while we got everything sorted for you.
Thanks, The Vodafone Social Media Team
The reason I visit Vodafone was because…
The reason I visit Vodafone was because the mobile service of my wife and daughter were terminated. I have no idea what was going on but it mess up my routine life because loss contact with my family.
When I visit the shop at Chantry Place shopping centre, the first staff spend 20 minutes to find out what was wrong in my account. The initial payment set up by Vodafone staff was incorrect. However, that staff didn't know how to fix it. And I was transfer to the other staff who is Mat, the technical expert in that shop. Mat is the most effective staff who knows everything. Mat spend 5 minutes to detail check my account profile and explain to me where is the problem very clear. And try to fix up by his professional knowledge and slow computer. We spend 15 minutes to fix up everything. Afterward, we phone to service hotline to reconnect my service. That was unbelievable nightmare. More than 1 hour waiting, waiting and waiting. The service hotline reconfirm everything was correct and promise to reconnect the service within 24 hours. I have no choice to accept it as the solution. For the Vodafone, even there has many staffs seems not qualified. However, the good things is you have a technical expert like Mat. He knows all the tricks to find out the root problem and fix it effectively and professionally. Mat is very polite, patient, effective and professional. I would like to give Mat 10 stars. Thank you.
June 13, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hey Chunkit,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great experience
I needed help with my broadband and Tay helped me to fix my issue. He was on the phone to help team and helped me to sort out all my problems
June 19, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hi Ann. Thank you for your review for Tay. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tayfun was fantastic!
Tayfun was friendly, great with our son, and found us the best deal. He explained everything through and was very professional. Would highly recommend him.
June 17, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hey Leah,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Very helpful store
I have been to Vodafone store to get a new phone and get help to transfer my WhatsApp to new phone and Tay in store helped me to sort it all out and take his time to explain it all for me how to use the new phone. Thank you Tay and Vodafone.
June 5, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hey Dallas,
Thanks for the lovely review and fantastic support for Tay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Friendly and knowledgeable staff
May 27, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hey Christian,
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Very good efficient and helpful and kind
May 29, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hi Hannah,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Tay was absolutely fantastic
Tay was absolutely fantastic, gave us some really good advice and helped my family get 2 new phones and sorted out our contracts for us too!
May 29, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hi Giles,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Great help
Caitlin was a great help and did exactly what I was hoping for, well done
May 25, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hey Rob,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
5star service from Tay, Thanks 😊
Me and my son was served by your customer service Assistant Tay today and he was absolutely amazing, took us through all our options whilst upgrading our handsets/plans, he explained everything thoroughly and was so knowledgeable regarding the products we purchased. 5star service. Thanks Tay 😊
May 21, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hey Kelly,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Alan was superb
Alan was superb. I had issues with my watch connecting to mobile data, 3 days on chat and forums to no fix.
Alan fixed it within 30 mins and very knowledgeable. Thank you Alan.
May 21, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hi Daniel,
It's great to hear Alan was able to fix your watch issue so quickly. If you ever need anything else, please feel free to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Good service in vodaphone shop in Norwich
Alan in the Norwich shop was extremely helpful and put me a new SIM card into my new iPhone v quickly
He was friendly and knowledgeable so I’m happy togive him a 5 star rating
May 20, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hi there,
Thank you for the feedback for Alan, it's really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Samuel was brilliant in reassuring me…
Samuel was brilliant in reassuring me that he could solve my never ending problem with my mobile wifi box. Samuel was friendly and knowledgeable without talking down to me. Before visiting the Norwich store I had tried to resolve my issue online, with Tobi then an agent Pooja he was absolutely terrible I was online 1hr 45 mins on Thursday 11th May from 12.20pm with no resolution to my problem, but he created another by reducing my accumulated pay as you go data on my mobile phone to half
May 16, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hey Dianne,
Thanks for letting us know what an amazing job Samuel did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Help for a retiree!
Very knowledgeable member of staff, Tayfun, helped sort out bringing an older customer into the 21st with a SIM only contract.
May 16, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hey Anon,
Thanks for the lovely review and fantastic support for Tayfun.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Norwich
Hey Owen,
Thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Vodafone steals from it's customers
Vodafone steals from it's customers, both current and former.
Deliberately delaying thieves!
All over £208 they stole from me in May 2016! I have proof on my bank statements, and Vodafone don't believe it. Even though the file was downloaded from my bank via its app.
I want my £208 back you stole, or I will sue you for it in court! Is this clear enough Vodafone!?!
May 10, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hi Thomas. It's disappointing to see your comments, concerns and feedback. If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at http://vodafone.uk/3K1e4GB, Twitter https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat or Instagram https://ig.me/m/vodafone advising that you've been signposted from Trustpilot.
Vodafone Social Media Team
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