Taylor was incredible. Incredible customer service explaining the whole process throughout making it crystal clear what was happening. She supported me through decision making and with the c... See more
Company replied
Location
Switch location120 Merchants Hall, Lower Ground Floor, NR2 1SH Chapelfields, GB
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See what reviewers are saying
I was served quickly by Adam who was knowledgeable, helpful and kind. He talked me through all my options bearing in mind my circumstances and suggested the best fit. He explained the pros and cons, t... See more
Company replied
Went into the shop this morning, received a pleasant and polite welcome from Charlotte who immediately escorted me to her team member, Emma. Emma quickly and efficiently sorted out my query, explained... See more
Company replied
I popped into the vodafone store in Chaplefield Norwich to review my account, I was seen by Caitlin, who very helpfully supported me to review my account and supported me to upgrade my device whils... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Norwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
120 Merchants Hall, Lower Ground Floor, NR2 1SH, Chapelfields, United Kingdom
4.6
Excellent
169 reviews
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Good
I had a short wait time but it was good to have the girl at the front to keep me informed. When I got served I found the young man very helpful getting me my new phone and setting it up and explaining everything in a way I could understand.
May 15, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hi John. Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Thanks again,
Vodafone Social Media Team
Exceptional customer service in Norwich Vodafone Shop
I made the mistake of trying to upgrade my Vodafone contract via a third party and ended up with an unwanted second contract instead of an upgrade. After a number of very frustrating contacts with the third party that didn't resolve the issue I went into the Norwich Vodafone Shop in Chantry Place. The customer service was exceptional, especially given the problem was initially caused by a third party company. There was no wait to be seen and they had resolved the issue completely within 15 minutes. Morgan, who helped me, had a great balance of efficiency and friendliness, backed by knowledgable and readily accessible management . If I want another Vodafone contract this shop would be my first port of call.
May 6, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hey Paul, It's great to see Morgan was able to get your issue sorted. Apologies that you had a poor experience when trying to upgrade your service. If you need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Moved from EE to Vodafone
Moved from EE to Vodafone, excellent service throughout, listening to all my needs and requirements as I use my phone for work.
Highly recommend seeing the team in Norwich
April 26, 2023
Unprompted review
Reply from Vodafone UK - Norwich
Hey Anthony,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Don't send for repair
I sent my phone to get a screen protector redone on my Flip3, Samsung could do it there and then but the Vodafone shop said they'll do it free but they have to send it away. One week later after I gave it in, its finally been sent and I get a call saying they don't do screen protectors and never have at their repair center. Incompetency through our their whole company
March 16, 2023
Unprompted review
Reply from Vodafone UK - Norwich
I'm sorry for the confusion regarding this service George. This isn't something we offer. So we can make sure this is fed back to the store agents involved and avoid a repeat of this, please reach out to us via the below links. When you reach out to us, you may be greeted by our digital assistant, when this happens select 'Message an Adviser' to be put though to one of our team.
Instagram https://ig.me/m/vodafone
Facebook - www.facebook.com/vodafoneUK
Twitter - www.twitter.com/VodafoneUK
Thanks,
Vodafone Social Media Team
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