Vodafone UK - Nottingham Reviews 

243
TrustScore 5 out of 5

4.9

34 Clumber Street, NG1 3GB NOTTINGHAM, GB


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Rated 5 out of 5 stars

For years, I have been a Vodafone customer simply because of the superb customer service the team always provides: very professional and super helpful assistants in the Nottingham store. Special thank... See more

Company replied

Rated 5 out of 5 stars

One of the better customer experiences I’ve had recently. I think the lady who helped me said her name was Santa, great customer service, very polite and friendly.

Company replied

Rated 4 out of 5 stars

Experience was fantastic minus the computer system. The associate that helped us was lovely and was very helpful with everything we needed. We’ve been with Vodafone for years and what always lets them... See more

Company replied

Rated 5 out of 5 stars

Aasiyah and Tom - both absolutely brilliant. All explained and hoping fitting and a seamless change over from high expense. Aasiyah talked me through everything and all offers available and adding tha... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Nottingham

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 34 Clumber Street, NG1 3GB, NOTTINGHAM, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

243 reviews

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4.9

All reviews

(243)

42,075 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic experience from Robert

Fantastic experience from Robert. Took care of my device setup from A to Z. Would recommend to everyone!!

August 15, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hey,
Thanks for the lovely review and fantastic support for Robert.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff are friendly and very helpful.

August 13, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hey Wael,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very attentive staff.

Very attentive staff.

August 7, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hey Olayemi,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff in the Nottingham store are kind and friendly and genuinely helpful

Everyone who I have spoken with has been outstanding and patient and very helpful in the Nottingham store; Tom was the staff member who was most helpful, I recognised him so returned to him a few times when I needed to get help locating a bill for my insurance company and when I decided to change to a different contract. Staff in this store really take the time to speak with you and make sure you are getting what you really want, and will point you in the direction of the best choices for you, rather than pushing you into something you don’t need. I have a lot of appreciation for that kind of integrity

April 5, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hey Mel,

Thanks for the lovely review and fantastic support for Tom.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Keanu from the Nottingham store got my…

Keanu from the Nottingham store got my e-sim sorted within probably about 20 after being completely unable to do it even with the help of the Vodafone chatbot and Googling! Very knowledgeable and helpful :)

July 24, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hey Laura,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great

Staff is very helpful and friendly, especially Limara - she was so polite and patient even though I had a lot of questions. Their customer service is second to none!

July 17, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hey Sanja,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Robert at Vodafone shop Nottingham

Robert in the Vodafone shop in Nottingham was very helpful in solving the problem with my phone. I am very happy with the result and he deserves praise from his management team. Many thanks Holly

July 15, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hey Holly,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was most welcomed and I got the help…

I was most welcomed and I got the help I wanted easily

July 7, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hey Lawrence,

Thanks for the lovely review and fantastic support for staff.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rich is so helpful

Rich is so helpful. He explained the plan to us patiently. Excellent service. Thank you very much.

July 5, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hey Sam,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great experience with Richard…

I had a great experience with Richard in the Notts Branch sorting me out with a new phone today. Fast, efficient and helpful

July 1, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hey Lex
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zach was a great help when I I came…

Zach was a great help when I I came into the store today. I was very nervous about asking about my phone contract but he immediately put me at ease and I left the store with a smile on my face. 5*.

June 7, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hi Morgan.

We're happy to hear that you had a positive experience! It's great to know that our team made you feel comfortable and helped you with your phone contract.

Thank you for your feedback,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came into the store to see about…

I came into the store to see about switching to Vodafone from another network and Nikki was super helpful with all the questions that I had. I did end up switching to Vodafone after my visit

June 6, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hi Jacob.

We're glad you found our team member helpful during your visit.

Thanks for your feedback,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom at Vodafone Nottingham

I Came into the store last week and was friendly greeted by tom. I was incredibly delighted, he was very polite and managed to help with my enquiry with ease and he was also very funny. I will definitely be returning.

May 30, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hi Mark.

We're happy to hear that you enjoyed your recent visit to our store. It's great to know that our team member was helpful and made your experience a positive one. We look forward to seeing you again soon.

Vodafone Social Media Team

Rated 5 out of 5 stars

Rob the nottingham superstar

Rob in the Nottingham store was brilliant, we had a number of issues but he helped is and got the best deal for us. We had to visit the store 4 times and each time he supported us. Absolute superstar. Having had a terrible couple of lengthy experiences on the phone, whereby nothing was done and unpleasant operators, he made me decide to stay with Vodaphone.

June 1, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hey Alison,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer service

Excellent, friendly and efficient service

June 2, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hey Ahmed,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Smooth Transaction

Nikki from the Nottingham branch helped my Mum to renew her SIM only contract and brought the price down with an increase in data. Everything went smoothly and I would recommend Vodafone.

May 28, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hi Duke. Thank you for your review for Nikki. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Zachary and others

I had an excellent experience at Vodafone Nottingham in May 2025. Zachary helped me upgrade my broadband connection and buy a new iPad. He provided outstanding service and gave me very detailed information about the available packages and payment protocols. Highly recommend!”

May 10, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hey Priyankara,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Best staff and good service.

Best staff and good service.

Store manager top work

May 16, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hey Naanu,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

really helpful on deciding what new…

really helpful on deciding what new device to get. loads of information was given and i’m very happy with my new phone 🙂

May 10, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hey Teigan,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went into Vodafone Nottingham to do a…

Went into Vodafone Nottingham to do a Broadband contract. Such friendly, efficient and professional service received from Rich and Zachary. I definitely recommend them as the price was affordable which was a bonus.
Thank you gents for making this process seamless.
Greatly appreciated.

May 3, 2025
Unprompted review
Vodafone UK - Nottingham logo

Reply from Vodafone UK - Nottingham

Hey Catherine,

Thanks for the lovely review and fantastic support for Rich and Zachary.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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