For years, I have been a Vodafone customer simply because of the superb customer service the team always provides: very professional and super helpful assistants in the Nottingham store. Special thank... See more
Company replied
34 Clumber Street, NG1 3GB NOTTINGHAM, GB
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For years, I have been a Vodafone customer simply because of the superb customer service the team always provides: very professional and super helpful assistants in the Nottingham store. Special thank... See more
Company replied
One of the better customer experiences I’ve had recently. I think the lady who helped me said her name was Santa, great customer service, very polite and friendly.
Company replied
Experience was fantastic minus the computer system. The associate that helped us was lovely and was very helpful with everything we needed. We’ve been with Vodafone for years and what always lets them... See more
Company replied
Aasiyah and Tom - both absolutely brilliant. All explained and hoping fitting and a seamless change over from high expense. Aasiyah talked me through everything and all offers available and adding tha... See more
Company replied
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34 Clumber Street, NG1 3GB, NOTTINGHAM, United Kingdom
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Fantastic experience from Robert. Took care of my device setup from A to Z. Would recommend to everyone!!

Reply from Vodafone UK - Nottingham

Reply from Vodafone UK - Nottingham

Reply from Vodafone UK - Nottingham
Everyone who I have spoken with has been outstanding and patient and very helpful in the Nottingham store; Tom was the staff member who was most helpful, I recognised him so returned to him a few times when I needed to get help locating a bill for my insurance company and when I decided to change to a different contract. Staff in this store really take the time to speak with you and make sure you are getting what you really want, and will point you in the direction of the best choices for you, rather than pushing you into something you don’t need. I have a lot of appreciation for that kind of integrity

Reply from Vodafone UK - Nottingham
Keanu from the Nottingham store got my e-sim sorted within probably about 20 after being completely unable to do it even with the help of the Vodafone chatbot and Googling! Very knowledgeable and helpful :)

Reply from Vodafone UK - Nottingham
Staff is very helpful and friendly, especially Limara - she was so polite and patient even though I had a lot of questions. Their customer service is second to none!

Reply from Vodafone UK - Nottingham
Robert in the Vodafone shop in Nottingham was very helpful in solving the problem with my phone. I am very happy with the result and he deserves praise from his management team. Many thanks Holly

Reply from Vodafone UK - Nottingham
I was most welcomed and I got the help I wanted easily

Reply from Vodafone UK - Nottingham
Rich is so helpful. He explained the plan to us patiently. Excellent service. Thank you very much.

Reply from Vodafone UK - Nottingham
I had a great experience with Richard in the Notts Branch sorting me out with a new phone today. Fast, efficient and helpful

Reply from Vodafone UK - Nottingham
Zach was a great help when I I came into the store today. I was very nervous about asking about my phone contract but he immediately put me at ease and I left the store with a smile on my face. 5*.

Reply from Vodafone UK - Nottingham
I came into the store to see about switching to Vodafone from another network and Nikki was super helpful with all the questions that I had. I did end up switching to Vodafone after my visit

Reply from Vodafone UK - Nottingham
I Came into the store last week and was friendly greeted by tom. I was incredibly delighted, he was very polite and managed to help with my enquiry with ease and he was also very funny. I will definitely be returning.

Reply from Vodafone UK - Nottingham
Rob in the Nottingham store was brilliant, we had a number of issues but he helped is and got the best deal for us. We had to visit the store 4 times and each time he supported us. Absolute superstar. Having had a terrible couple of lengthy experiences on the phone, whereby nothing was done and unpleasant operators, he made me decide to stay with Vodaphone.

Reply from Vodafone UK - Nottingham

Reply from Vodafone UK - Nottingham
Nikki from the Nottingham branch helped my Mum to renew her SIM only contract and brought the price down with an increase in data. Everything went smoothly and I would recommend Vodafone.

Reply from Vodafone UK - Nottingham
I had an excellent experience at Vodafone Nottingham in May 2025. Zachary helped me upgrade my broadband connection and buy a new iPad. He provided outstanding service and gave me very detailed information about the available packages and payment protocols. Highly recommend!”

Reply from Vodafone UK - Nottingham
Best staff and good service.
Store manager top work

Reply from Vodafone UK - Nottingham
really helpful on deciding what new device to get. loads of information was given and i’m very happy with my new phone 🙂

Reply from Vodafone UK - Nottingham
Went into Vodafone Nottingham to do a Broadband contract. Such friendly, efficient and professional service received from Rich and Zachary. I definitely recommend them as the price was affordable which was a bonus.
Thank you gents for making this process seamless.
Greatly appreciated.

Reply from Vodafone UK - Nottingham
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