For years, I have been a Vodafone customer simply because of the superb customer service the team always provides: very professional and super helpful assistants in the Nottingham store. Special thank... See more
Company replied
Location
Switch location34 Clumber Street, NG1 3GB NOTTINGHAM, GB
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See what reviewers are saying
One of the better customer experiences I’ve had recently. I think the lady who helped me said her name was Santa, great customer service, very polite and friendly.
Company replied
Experience was fantastic minus the computer system. The associate that helped us was lovely and was very helpful with everything we needed. We’ve been with Vodafone for years and what always lets them... See more
Company replied
Aasiyah and Tom - both absolutely brilliant. All explained and hoping fitting and a seamless change over from high expense. Aasiyah talked me through everything and all offers available and adding tha... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Nottingham
Written by the company
Contact info
34 Clumber Street, NG1 3GB, NOTTINGHAM, United Kingdom
4.9
Excellent
243 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Mark was very good
Mark was very good, helped me out with a new sim, great service
May 3, 2025
Unprompted review
Reply from Vodafone UK - Nottingham
Hey Sajad,
Thanks for the lovely review and fantastic support for Mark.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Keanu was very useful in resolving my…
Keanu was very useful in resolving my issue and provided great service
April 25, 2025
Unprompted review
Reply from Vodafone UK - Nottingham
Hey Reece,
Thanks for the lovely review and fantastic support for Keanu.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
New Customer Vodafone have Just Pissed Off
Not Happy Not Happy at all,
What a shambles Vodafone are ,Ordered Broadband and Telephone on the 17 March 2025 Was contacted (Switched ) to the Vodafone net work on the 7th April 2025 and my Virgin media account closed , All Good so Far, But VM has since then taken large payment from my Bank account , Having spoken to VM about why they have my money, I was informed the Vodafone had failed to have the Broad band disconnected ,and would need to recover the money from Vodafone as it was their mistake, Having spent all Afternoon on the Phone to Vodafone 23/04.25 , They have admitted the mistake and would credit my account with a Refund.But i would have to visit a Vodafone store with proof of billing , Photo ID , So spent Yesterday afternoon 24/04/25 travelling to my local store (Nottingham ), Explaining what had happened,waiting for the sales assistant to read through the note,s, added by the Telephone operator, Checked my Proof of Billing, Photo ID , I was told by the Sales assistant that my refund would be in Credited to my Bank within 30 mins , Today 25/04/25 I am still waiting , and having spent a further 65 mins on the phone being passed from Pillar to Post ,I,m still out of Pocket though no Fault of my own, Being a New Customer , its very Disappointing and extremely Poor Service by Vodafone and Having wasted a Lot of time with this , as you can imagine I,m feeling a bit Pissed Off.
April 25, 2025
Unprompted review
Reply from Vodafone UK - Nottingham
Hey there,
I'm really sorry to hear about your frustrating experience. Thank you for reaching out and sharing your concerns regarding payment issue. We sincerely apologize for any inconvenience this may have caused and appreciate your feedback.
For any assistance, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
If you still want to connect with us on social media, you can find us on Facebook at http://vodafone.uk/3K1e4GB, on X at @VodafoneUK, or on Instagram at https://ig.me/m/vodafone. Thanks for your understanding, and we hope to help you resolve this issue soon!
Thanks,
Vodafone Social Media Team
Tom and the team in store
Tom and the team sorted out my issues and made everything run smoothly. Great communication. Will definitely go into store again to order.
April 17, 2025
Unprompted review
Reply from Vodafone UK - Nottingham
Hey John,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Well apart from the fact that there is…
Well apart from the fact that there is no WiFi in your shop??? The staff were excellent and thank you by in
April 17, 2025
Unprompted review
Reply from Vodafone UK - Nottingham
Hey Bill,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Rich was great
Rich was great, he helped me update my phone as maps weren't working. Thank you Rich
April 14, 2025
Unprompted review
Reply from Vodafone UK - Nottingham
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I have seen the same man last dipole…
I have seen the same man last dipole years at this store and is always happy to help very smiley
April 10, 2025
Unprompted review
Reply from Vodafone UK - Nottingham
Hey Jordan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The best option to buy anything from…
The best option to buy anything from Vodafone, its amazing. The customer services team is very supportive and proffesional. The way they dealt with us in a very simple and best way to deliver . Best in town ❤️
April 8, 2025
Unprompted review
Reply from Vodafone UK - Nottingham
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nikki was so helpful to me this…
Nikki was so helpful to me this morning. I had my line restricted and she did help connect me to the right support. Such a wonderful lady!
March 17, 2025
Unprompted review
Reply from Vodafone UK - Nottingham
Hi Miracle,
Thanks for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Nottingham
Hello Ousmane,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Brilliant service from Tom at your…
Brilliant service from Tom at your Clumber Street ,Nottingham branch on Friday 7th March.He arranged an iPhone update and transferred all my data across for me despite there being some technical issues .Brilliant service.
March 7, 2025
Unprompted review
Reply from Vodafone UK - Nottingham
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Kirsty from the Nottingham branch was…
Kirsty from the Nottingham branch was great help today very much grateful thank you .
March 3, 2025
Unprompted review
Reply from Vodafone UK - Nottingham
Hi Charlene,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
I was served today by Nikki,
I was served today by Nikki,
I had few issuse that all was sorted by her, she was very profesional in her job i didnt think all will be sorted that quick and easy , i can say this was my best experiance ihad for a long time in any company , very greatfull ,
godbless she is a good human wish her well at her job and her life
March 3, 2025
Unprompted review
Reply from Vodafone UK - Nottingham
Hello Majid,
It's always our aim to provide a helpful service, so it's great to hear that Nikki delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Richard at Nottingham branch was very…
Richard at Nottingham branch was very helpful and professional
March 3, 2025
Unprompted review
Reply from Vodafone UK - Nottingham
Hello,
It's great to hear about the positive experience which you had with Richard. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service!!
Rich was brilliant, really understood my need for international calls and got me a tariff that includes them and with an added bonus of YouTube Premium!!! Amazing Thank you
March 3, 2025
Unprompted review
Reply from Vodafone UK - Nottingham
Hello, Urszula,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Had a great service today when I…
Had a great service today at Nottingham Vodafone store when I enquired about an upgrade for my phone plan. Such a pleasant, friendly and professional member of staff walked me patiently and clearly through the process. I left happily, delighted with my new phone and plan. Thank you!!
February 14, 2025
Unprompted review
Reply from Vodafone UK - Nottingham
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Nottingham
We appreciate the five star feedback for Keanu! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Nottingham
Thanks for the great review, Lipsy! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
From great to terrible all the time
Used to be great service strong signal all the time now
Poor signal
4g OK
4g+ does not work
5g does not work
Phones signal leaves me in a dr who roleplay with any one I talk 90% of the time
February 6, 2025
Unprompted review
Reply from Vodafone UK - Nottingham
Hi Thomas,
We understand how important it is to have the best connection. Please enter your postcode onto our Network Status checker: http://vodafone.uk/nsc - It will show what coverage to expect where you are and the ‘Data speeds’.
If it’s showing a different service than what you’re getting, then please come and talk to my team through Facebook at vodafone.uk/3K1e4GB – X (Formally Twitter) vodafone.uk/3nfdPyY or through Instagram using Vodafone UK
Thanks,
Vodafone Social Media team
I went to Vodafone to buy phone in…
I went to Vodafone to buy phone in Nottingham city Center. Rich helped us a lot, told offers and find the which one is tailored for me. It was a lovely experience.
February 4, 2025
Unprompted review
Reply from Vodafone UK - Nottingham
Hello,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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