Vodafone UK - Paignton Reviews 

261
TrustScore 5 out of 5

4.9

36-38 Victoria Street, TQ4 5DN Paignton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic store manager, so lovely and was fantastic for helping with issues caused by a Cardiff store. Would absolutely come back to talk to him

Company replied

Rated 5 out of 5 stars

Clive the store manager was amazing, he cleared up the mess we were in, from Cardiff store as they didn't give the correct information.

Company replied

Rated 5 out of 5 stars

I went into the shop because my phone had stopped working with mobile data. I was greeted with a smile and served straight away by Beth who sorted the problem in less than 10 minutes; even with my... See more

Company replied

Rated 5 out of 5 stars

Best experience! Very informative and a nice easy process:) pop in and see the lads! Thank you Clive for your time and saving me from an extortionate contract with another provider! If in doubt defini... See more

Company replied


Company details


Contact info

  • 36-38 Victoria Street, TQ4 5DN, Paignton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

261 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(261)

42,359 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Very helpful. Chatty and got us the best deal available.

July 6, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hey Marie,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Beth was very helpful

Beth was very helpful, very good service!

June 19, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi Maurice. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service

June 14, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Great to hear!

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

The manager was really good

The manager was really good. Knew what was the best deals and very helpful.

June 4, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hey Kelly,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team Kelly

Rated 5 out of 5 stars

Che was absolutely brilliant

Che was absolutely brilliant. He dealt with the transfer of data from my old phone to my new phone so efficiently.

May 17, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hey Julie,

Thanks for the lovely review and fantastic support for Che.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Che was very helpful

Che was very helpful, entertaining

May 7, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hey Jessica,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A great deal and very helpful staff

After going round in circles browsing upgrade deals online, I decided to pop into the Paignton store. Clive found me a good deal and didn't try to sell me a more expensive plan. He was very helpful. When I collected my new phone, Dom was also helpful and made sure I knew how to set everything up before I left the store.

April 24, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hey Melanie,

Thanks for the lovely review and fantastic support for Clive and Dom. We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Che was incredibly helpful when choosing a new phone and contract. He was endlessly patient, knowledgeable and reassuring. I would usually order online, but I was really pleased I went to Vodafone today.

April 26, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hey Emma,

Thanks for the lovely review and fantastic support for Che.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lewis was very helpful and had good…

Lewis was very helpful and had good knowledge great experience.

April 5, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi Nicholas,

We really appreciate your wonderful review and the amazing support for Lewis.

If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lewis was very helpful and…

Lewis was very helpful and knowledgeable and took us through everything in an easy to understand way

April 5, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi Samantha,

We really appreciate your wonderful review and the amazing support for Lewis.

If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

Rated 1 out of 5 stars

One of the worst decisions I've ever…

One of the worst decisions I've ever made (in 65 years) to switch 2 months ago from Hometelecom to Vodafone Broadband!! Problems from the get-go and now constant slow connection speed & endless buffering! I can't even watch a women's football highlights clip on my phone right now! Appalled by how bad it is. Wish so badly that I hadn't switched.

March 27, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hey Lynne,

We sincerely apologize for the problems you're facing with broadband. This is not the experience we strive to provide, and we regret any frustration it has caused.

Please reach back out to the Dedicated Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm so they can look into this and help you sort it out at the earliest.

If you still do not receive a resolution, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Beth was absolutely brilliant

Beth was absolutely brilliant, very patient and explained everything clearly to us. EXCELLENT

March 16, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, answered questions. Beth was very polite and professional

March 10, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi there,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

iPhone upgrade

I came in for an upgrade for the new IPhone, it was a very quick and easy process! I had Dom helping me for this and he was brilliant and very friendly, helped me with any questions I had and made me feel very welcome!
Would 100% recommend this shop all the guys here are great

March 8, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Clive was very friendly and helpful

Clive was very friendly and helpful. Didn't make me feel rushed or pushed into anything. A great deal with great service.

February 25, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi John,

Thank you for your review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Megan

Great service from Megan

February 11, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi Hazel. Thank you for your review for Megan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service !

Great service !! Much better than going online. Really nice personal service.

February 7, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi, It's great to see what a great impression our team had on you today. Thanks for your feedback, The Vodafone Social media Team

Rated 5 out of 5 stars

Excellent staff

Excellent staff who provided me with useful information quickly - as well as entertaining my 2 year old daughter!

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

"Smiles, Service, and Satisfaction!"

"Fantastic customer service at the Vodafone Store in Paignton! The staff are always friendly, helpful, and welcoming, with smiles all around. They go above and beyond to ensure you’re satisfied. Highly recommend visiting this store!"

January 24, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi Terry,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look