Vodafone UK - Paignton Reviews 

261
TrustScore 5 out of 5

4.9

36-38 Victoria Street, TQ4 5DN Paignton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic store manager, so lovely and was fantastic for helping with issues caused by a Cardiff store. Would absolutely come back to talk to him

Company replied

Rated 5 out of 5 stars

Clive the store manager was amazing, he cleared up the mess we were in, from Cardiff store as they didn't give the correct information.

Company replied

Rated 5 out of 5 stars

I went into the shop because my phone had stopped working with mobile data. I was greeted with a smile and served straight away by Beth who sorted the problem in less than 10 minutes; even with my... See more

Company replied

Rated 5 out of 5 stars

Best experience! Very informative and a nice easy process:) pop in and see the lads! Thank you Clive for your time and saving me from an extortionate contract with another provider! If in doubt defini... See more

Company replied


Company details


Contact info

  • 36-38 Victoria Street, TQ4 5DN, Paignton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

261 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(261)

42,359 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Phone upgrade

Went in to upgrade phone and contract. Very knowledgeable and friendly. A pleasant visit - thanks Che

January 4, 2025
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Clive is always very very helpful and I…

Clive is always very very helpful and I can always rely on him with any help I need with my phone.

December 21, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hey Andrea, it's great to see Clive's so Reliable and is always able to help Thanks for your feedback, The Vodafone Social Media Team

Rated 5 out of 5 stars

The Manager Clive was so helpful in…

The Manager Clive was so helpful in every way.
I recommend the Paignton Vodafone store is great.

December 8, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi Kevin,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful staff in Paignton

December 7, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi Diane. Thank you for your review for the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic coustomer service really…

Fantastic coustomer service really helped me understand all the info for my upgrade very friendly

December 3, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi Siobhan,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lewis was fantastic

Lewis was fantastic. Very helpful and friendly came out with everything I could want or need for the phone I wanted.
He was incredibly patient with my mother's constant questions and prodding.
Around a great experience.

December 2, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi there,

Thank you for taking the time to review and sharing this great feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service by Che and the whole…

Fantastic service by Che and the whole staff at the store, well done guys keeps up the great work you do

November 23, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hello, Mark,

It's great to hear about the positive experience which you had with Che. We appreciate you taking the time to write in a review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Megan in paignton shop.

November 9, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi Simon,

It's great to hear about your recent experience and feedback for Megan.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Clive was extremely helpful in sorting…

Clive was extremely helpful in sorting the problems with my phone and adjusting my accounts.

November 8, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi Geoffrey,

Thank you for taking the time to review, and sharing this feedback for Clive.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 4 out of 5 stars

Good customer service.

November 5, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi Kevin,

Thank you for taking the time to leave us a review! We're glad you had such a great customer service experience with us.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Clive was very helpful

Clive was very helpful, set up new contract, new phone, transferred everything for me from my old phone. Nothing too much trouble.

November 4, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi Claire,

Thank you for taking the time to leave us a 5 star review! We're glad to hear you are happy with the new phone and the customer service the team have provided.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Patience of a saint

Patience of a saint, put up with me and the misses, just me! She’s a good egg. I like blue. Che is brilliant, very helpful, down to earth and a good sense of humour. Good people person. Thank you

November 2, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hello, Anthony,

It's always our aim to provide a helpful service, so it's great to hear that Che delivered! We really appreciate you taking the time to leave feedback on your recent experience.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

very helpful staff

very helpful staff, explained all relevant details and very patient.

October 11, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi. Thank you for your review for the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very proffesional assistant

October 11, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi Phil. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dom helped me issue relating for my…

Dom helped me issue relating for my phone connection to my car, ask dom and he helped with issue 5 star dom

October 10, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi Patricia,

Thanks for taking your time to leave this review for Dom, We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Extremely helpful instore

October 7, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Thanks for your 5 star review, Ma! If you ever need help, just pop our team message on X - vodafone.uk/3LXh2xl Facebook - vodafone.uk/3lCYUxW or Instagram - https://ig.me/m/vodafone We'd be happy to assist 🙂 Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

The service provided by Clive at your…

The service provided by Clive at your Paignton store was excellent.In dealing with an on going issue he went over and above to help.

October 2, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hi there,

Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in the Paignton store.

Thanks,
The Vodafone Social Media Team

Rated 4 out of 5 stars

Helpful consultants but long winded…

Helpful consultants but long winded process to up grade broadband ... took 5 visits to store.

September 28, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Welcoming

Welcoming, funny and down to earth customer service

September 28, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing Experience

I visited the Vodafone Shop in Paignton today and I just wanted to say what an incredibly informative, and positive, experience it was.

I was immediately greeted with a welcoming smile by Beth - whose demeanour, by the way, was exemplary.

I didn't go into the shop to actually purchase anything!

I only went in to ask a few questions about a mobile hot spot and a sim only option - but I was treated with the same level of courtesy, and consideration, as If I was purchasing the most expensive deal in the shop.

Beth listened intentively to my enquiries and, even though I tended to drone on a bit, she never once showed any sign of impatience or lack of interest: and, given the hectic climate in which we all have to co-exist these days, this was a very rare, but much appreciated, quality indeed.

There is not much more I can say really: only to add that it was an absolute pleasure to deal with Beth today - and I cannot praise the level of the customer service I received from her, regarding my enquiry, highly enough.

In conclusion, I would have no hesitation, whatsoever, in recommending The Vodafone Shop in Paignton and would encourage anyone with a Vodafone enquiry to pay a visit to the shop and definitely have a word with Beth.

Top marks all round.

September 5, 2024
Unprompted review
Vodafone UK - Paignton logo

Reply from Vodafone UK - Paignton

Hey Mike,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look