Vodafone UK - Penzance Reviews 

168
TrustScore 5 out of 5

4.9

14 The Terrace, Market Jew Street, TR18 2TZ Penzance, GB


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Rated 5 out of 5 stars

I came into the Penzance store after dropping my phone. Matt pointed out I was due an upgrade, patiently helped me select the right plan and helped me set up my new phone. He turned a disaster into a... See more

Company replied

Rated 5 out of 5 stars

Hollie was absolutely lovely. She made the whole process smooth and friendly, and I really appreciated that she gave me different options to choose from, as I’d like to try something different. She di... See more

Company replied

Rated 5 out of 5 stars

Collected new phones yesterday, ran into problems setting up went back to vodaphone Penzance and both Beth’s were amazing helping us solve our issues. We also witnessed them with three other customer... See more

Company replied

Rated 5 out of 5 stars

Went in store to have a sim swap done & a lovely man called Matt C helped me with this. He was very professional & explained everything to me in great detail. Would highly recommend visiting the store... See more

Company replied


Company details


Contact info

  • 14 The Terrace, Market Jew Street, TR18 2TZ, Penzance, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

168 reviews

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4.9

All reviews

(168)

42,657 reviews in the last 12 months

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Rated 5 out of 5 stars

Holly was amazing and spent a lot of…

Holly & Beth were both amazing and spent a lot of time and provided excellent customer service. Highly recommended.

April 1, 2023
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hi,
Thank you for your feedback for Holly and Beth. If you were visiting a store when you had this experience, please let us know the name of the store and we'd be happy to feed this back to them directly.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hollie was very helpful in getting me…

Hollie was very helpful in getting me setup. I would give 6 stars if I could.
This was the Penzance store.

April 1, 2023
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hi Steve
Thank you for your feedback for Hollie. If you had this experience is store, please let us know the name of the store and we'd be happy to feed this back to them directly.
Thanks again,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Great service, friendly store

Very welcoming store to walk in to, thanks to Holly & Beth for the excellent service and great deal on my new phone! 14 The Terrace, Market Jew Street.

April 1, 2023
Unprompted review
Vodafone UK - Penzance logo

Reply from Vodafone UK - Penzance

Hi Alisdair,

Thank you for your review. Which store did you recently visit so we're able to feed this back to Holly and Beth directly?

Thanks again,
Vodafone Social Media Team

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