Vodafone UK - Pontefract Reviews 

154
TrustScore 5 out of 5

4.9

9 Market Place, WF8 1AG Pontefract, GB


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Rated 5 out of 5 stars

I had a great experience at Vodafone in Pontefract thanks to Jacob. He spent a lot of time helping me with my SIM card and made sure everything was set up properly. He was patient, knowledgeable, an... See more

Company replied

Rated 5 out of 5 stars

Another good day at Vodafone Pontefract.This time it was Liam who helped with my dilemma. It really is nice when you go into a store and you are treated with such kindness and respect by people who ac... See more

Company replied

Rated 5 out of 5 stars

Just visited the Pontefract store this morning and as usual the staff team are extremly polite and helpful especially the manager Julie who is so perfectly helpful and nothing is ever too much trouble... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience in store today at Vodafone. The store assistant Darcy was extremely helpful, patient, and knowledgeable.she took the time to explain everything clearly without... See more

Company replied


Company details


Contact info

  • 9 Market Place, WF8 1AG, Pontefract, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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4.9

All reviews

(154)

42,075 reviews in the last 12 months

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Rated 5 out of 5 stars

Richard was attentive helpful and able…

Richard was attentive helpful and able to discuss phone issues in a way I understood. Thanks

February 15, 2025
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly service in pontefract from…

Friendly service in pontefract from Marc. Very happy with my new phone

February 6, 2025
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Stephen,

Thanks for your kind words for Marc. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service from Marc and the team

Great service from Marc and the team, love my new phone! Even got all my pics from the old device too! Thanks

February 3, 2025
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Linda. Thank you for your review for Marc and the team. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Caprice was very helpful and made the…

Caprice was very helpful and made the transfer of data smooth and stress free

February 1, 2025
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Sophie was great in store

Sophie was great in store, thank you

January 25, 2025
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi John,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Caprice was great

Caprice was great, got my new phone sorted and copied all my numbers over to my new phone, great service.

January 11, 2025
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Marc was really great

Marc was really great! Set up my new phone and showed me how to use it! Fantastic service

January 10, 2025
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Frank,

It's great to see your kind words for Marc, we really appreciate your feedback. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Marc was really friendly and made…

Marc was really friendly and made upgrading super easy, got all my data copied as well. Amazing service

January 8, 2025
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Susan. Thank you for your review for Marc. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Marc was great

Marc was great, got my new phone sorted and copied all my numbers over to my new phone, great service.

January 7, 2025
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Stephen,

Thank you for taking the time to leave us a 5 star review! We're glad the team have managed to get your new phone set up.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and helpful staff

January 6, 2025
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hello, Jane,

Thank you for taking the time to review and share your feedback, we appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sophie was great and helped with my…

Sophie was great and helped with my phone

January 3, 2025
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Thanks for the five star review, Logan! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Wanted a additional sim for my work and…

Wanted a additional sim for my work and Marc made it very easy in store and got me a really good sim only deal, thanks

December 31, 2024
Unprompted review
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Reply from Vodafone UK - Pontefract

Hi Sean,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Julie

Great service from Julie, thank you

December 31, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi there,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Marc sorted out a new handset and moved…

Marc sorted out a new handset and moved my data across. Everything was very easy and straight forward.

December 4, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hello, Carol,

Thanks for letting us know what an amazing job Marc did at getting everything sorted for you!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Marc made everything so easy and…

Marc made everything so easy and straight forward with my upgrade, even got my daughter her first sim card too!

December 2, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Donna,

It's great to hear about your recent experience and feedback, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, lovely new phone, got all my data across too! Very happy with Marc at Pontefract

November 13, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Charles. Thank you for your review for Marc. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

I'm exceeding happy with my phone swap today. The sales assistant caprice and marcus was most helpful, friendly and efficient.I would definitely recommend Vodafone.

November 12, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Michael,

Thanks for your review for Caprice and Marcus This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Loving my new handset

Loving my new handset, really friendly staff and very helpful.

November 8, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hey Faye,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Easy and quick service

Easy and quick service, Marc was very good

October 16, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Simon,

It's great to hear your feedback, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Really happy with new phone

Really happy with new phone, excellent service from Marc. Got all my data across, everything was nice and easy

October 16, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Andy,

This is lovely feedback for Marc. Thanks for taking your time to share this experience. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

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