Vodafone UK - Pontefract Reviews 

154
TrustScore 5 out of 5

4.9

9 Market Place, WF8 1AG Pontefract, GB


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Rated 5 out of 5 stars

I had a great experience at Vodafone in Pontefract thanks to Jacob. He spent a lot of time helping me with my SIM card and made sure everything was set up properly. He was patient, knowledgeable, an... See more

Company replied

Rated 5 out of 5 stars

Another good day at Vodafone Pontefract.This time it was Liam who helped with my dilemma. It really is nice when you go into a store and you are treated with such kindness and respect by people who ac... See more

Company replied

Rated 5 out of 5 stars

Just visited the Pontefract store this morning and as usual the staff team are extremly polite and helpful especially the manager Julie who is so perfectly helpful and nothing is ever too much trouble... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience in store today at Vodafone. The store assistant Darcy was extremely helpful, patient, and knowledgeable.she took the time to explain everything clearly without... See more

Company replied


Company details


Contact info

  • 9 Market Place, WF8 1AG, Pontefract, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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4.9

All reviews

(154)

42,200 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff very helpfully nice to speak to…

Staff very helpfully nice to speak to someone face to face

April 4, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hey Lee,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Marc fixed my handset and gave a really…

Marc fixed my handset and gave a really good sim only

March 8, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Neil,

It's great to hear your feedback. Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

New Sim and Broadband deal

Darcy was very knowledgeable and gave us excellent advice before we renewed our contract for 2 year. Thank you xx

March 7, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Peter,

Thank you for reviewing and sharing your feedback for Darcy.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very pleased with the service…

Very pleased with the service servedbyJoanne. Gave me a choice of a few phones. Explained everything in detail

February 9, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Mark,

Thank you for your review. It’s great to hear of your positive experience with Joanne. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good and easy

January 23, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Steve,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Another great visit to a vodafone…

Another great visit to a vodafone store. Always good service.

January 20, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hey,

Thank you for the lovely review John!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Darcy was amazing in the pontifract…

Darcy was amazing in the pontifract store,would ask for her in the future x

January 22, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hey,

We appreciate your support! It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service thankyou Joanne

January 17, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi there,

Thank you for your review! We're so glad to hear you had a great experience with Joanne.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, thank so much

December 21, 2023
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visit to shop

December 21, 2023
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hey Malcolm,

Thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mark was very good at pontefract shop…

Mark was very good at pontefract shop today😊

December 19, 2023
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Les,

Thanks for your kind words and taking your time to share the experience in store with Mark.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

very nice

very nice, helped very much

December 2, 2023
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hey Alfie,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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