Vodafone UK - Pontefract Reviews 

154
TrustScore 5 out of 5

4.9

9 Market Place, WF8 1AG Pontefract, GB


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Rated 5 out of 5 stars

I had a great experience at Vodafone in Pontefract thanks to Jacob. He spent a lot of time helping me with my SIM card and made sure everything was set up properly. He was patient, knowledgeable, an... See more

Company replied

Rated 5 out of 5 stars

Another good day at Vodafone Pontefract.This time it was Liam who helped with my dilemma. It really is nice when you go into a store and you are treated with such kindness and respect by people who ac... See more

Company replied

Rated 5 out of 5 stars

Just visited the Pontefract store this morning and as usual the staff team are extremly polite and helpful especially the manager Julie who is so perfectly helpful and nothing is ever too much trouble... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience in store today at Vodafone. The store assistant Darcy was extremely helpful, patient, and knowledgeable.she took the time to explain everything clearly without... See more

Company replied


Company details


Contact info

  • 9 Market Place, WF8 1AG, Pontefract, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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1-star

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4.9

All reviews

(154)

42,075 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. Left with my new phone all set up and working

October 5, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. SOPHIE Explained everything very well especially to someone who is IT challenged !!!

September 18, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Judith,

It's great to see your kind words for Sophie, we really appreciate your feedback. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Love my new phone

Love my new phone

September 16, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hello,

Thanks for the feedback and support, we really appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service and staff

Good service and staff

September 9, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Diane. Thank you for your review for the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good deal In the store

August 16, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hey Glyn,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Your manager at Pontefract is amazing…

Your manager at Pontefract is amazing had trouble buying 4 phone's if it wasn't for her I would have left joanne was amazing phoning me every day so grateful to her wow amazing staff and manger thank you joanne again from Davina x

August 10, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Service was excellent in Pontefract…

Service was excellent in Pontefract store, Sophie was very helpful at a time in need, thank you!

August 3, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Thanks for reaching out the awesome service you received from Sophie.
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Absolute lovely woman who dealt with my…

Absolute lovely woman who dealt with my purchases. Joanne from the pontefract store made everything easy and as least stressful as possible. Recommend the pontefract store for anyone in the future

July 19, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Jake. Thank you for your review for Joanne. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sophie and Marc were great

Sophie and Marc were great! Really love my S24! Very friendly and professional service

July 2, 2024
Unprompted review
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Reply from Vodafone UK - Pontefract

Hi Brigitte,

Thanks for reviewing and sharing this feedback for Sophie and Marc.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely new phone with a great deal

July 4, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Simon,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very easy and straight forward

Very easy and straight forward! Thank you

July 2, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Alison,

Thanks for reviewing and sharing your feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrade at Pontefract

Got a great new handset and lots of data, Marc even transferred my data across 👍 great service.

June 18, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Colin,

It's great to hear about your recent experience and feedback for Marc. Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Marc was very helpful

Marc was very helpful, got a fantastic deal on my new handset and my son got a sim only deal

June 11, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Jayne,

We appreciate your feedback and kind words about Marc. If you ever need further help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Marc and Sophie were very friendly

Marc and Sophie were very friendly. Highly recommend.

June 8, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Denise,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrade Day!

Popped into our local Vodafone Store at Pontefract today to look at upgrade
Joanne, The Store Manager was welcoming and very friendly. Excellent knowledge and gave great advice on upgrade and trade
Would highly recommend

May 18, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Nicola,

It's great to hear about your recent experience and feedback for Joanne. Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and thorough

Sophie made it so easy to transfer to the most suitable SIM only deal from a company funded SIM following my retirement yesterday. Could not recommend anyone else. Thank you

May 11, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Colin, Thanks for your wonderful feedback for Sophie. I'm glad he was able to help you yesterday.
Thanks again, The Vodafone Social Media team

Rated 5 out of 5 stars

Very happy with service helpful…

Very happy with service helpful friendly staff

May 10, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Thanks for your 5 star review, Ellen! If you ever need help, just pop our team message on X - vodafone.uk/3LXh2xl Facebook - vodafone.uk/3lCYUxW or Instagram - https://ig.me/m/vodafone We'd be happy to help 🙂 Thanks, Jane - Vodafone Social Media Team

Rated 5 out of 5 stars

Great expirence

Great expirence, quality service from darcy

May 4, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hey there,

Thank you for your positive review.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Marc was very good and easy to chat to

Marc was very good and easy to chat to. Happy with my new handset, thank you.

April 24, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Josephine,

This is a great review for Marc. Thanks for sharing.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Darcy was great very patient and helpful

April 24, 2024
Unprompted review
Vodafone UK - Pontefract logo

Reply from Vodafone UK - Pontefract

Hi Sandra,

Thanks for sharing this feedback for Darcy. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

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