Graham was fabulous, provided a top service, friendly and really positive in helping my choose my new iPhone 17e. I’ll be back to renew my broadband in November. Thank you!
Company replied
Location
Switch location6 Taff Street, CF37 4UL Pontypridd, GB
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See what reviewers are saying
Sophie and James spent so much time supporting me with my account, saving me money and upgrading at the same time. They had so much patience and provided me with great customer service.
Company replied
Claire was very efficient..it was not the first time that she had dealt with me . She made a painful experience pleasurable..
Company replied
Signed up to broadband & keep my landline number. Switched from Virgin Media on 3rd July 2026. Everything seemed to be going smoothly. Broadband connection went well but! Alas it is now 11th July... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Pontypridd
Written by the company
Contact info
6 Taff Street, CF37 4UL, Pontypridd, United Kingdom
4.9
Excellent
155 reviews
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Graham went the extra mile
Graham went the extra mile to support me and my needs at the Pontypridd store
Many thanks
September 25, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi Sophie,
Thank you for your review and feedback for Graham.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Advisors were very knowledgeable and…
Advisors were very knowledgeable and helped me to make important choices
September 10, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi Helen. Thank you for your review for the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Carly have been absolutely fantastic…
Carly have been absolutely fantastic and really helpful and got brilliant customer service was really happy with how she have help us today and is very polite. and grahan have been also fantastic today and he have been very helpful everytime we have come in to store very polite and professional.
September 10, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi Louise. Thank you for your glowing review for Carly. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely Fantastic my partner and i…
Absolutely Fantastic my partner and i were greeted by Greyham who was absolutely brilliant with my partner who has bad social anxiety and was very understanding, he also passed the power of control for me to speak on behalf of my partner when it comes to her contract…
I have now myself joined Vodafone and I don’t think I would’ve done that with the help from the team, also including Carly and Claire absolute credit to the team and would highly recommend
September 5, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi Ethan,
Thanks for taking the time to write such a fantastic review. It's lovely to see that you and your partner got the exactly the support you needed from Greyham and the team. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Visited pontypridd store today with a…
Visited pontypridd store today with a query that Vodafone customer service would not help with. Graham and Carly were very, very helpful, and I couldn't thank them enough for their fantastic customer service, unlike the person I spoke to at head office! When due to upgrade my phone next time I will be sure to visit store in future. Many Thanks to you both 😀
August 27, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi Gabriella,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Purchased a contract from vodafone…
Purchased a contract from vodafone Pontypridd this morning, the gentleman was very helpful
August 24, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Carly,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Everything fixed
Everything fixed. Really pleased. Graham fixed it first time
August 16, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi Jacqueline,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Graham, superb!
Absolutely brilliant service from Graham. Had an issue resolved that has been ongoing for 6 weeks that no one online or in 2 other stores could bother to solve. Can’t thank you enough!
August 12, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi Callum. Thank you for your review for Graham. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Graham in store in Pontypridd had to…
Graham in store in Pontypridd had to spend 3 days trying to sort out my 'hierarchy accr'. Head office couldn't fix it and SOS couldn't fix it. Graham spent all his spare time over 3 days and managed to fix it for me. Many thanks to Graham!!
July 5, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi Gemma,
Thanks for taking the time to write such a great review! We're delighted that brilliant review was able to resolve your query. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful and knowledge
Very helpful and knowledge, clare and Graham were lovely
July 1, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi James. Thank you for your review for Clare and Graham. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The member of staff at the Pontypridd…
The member of staff at the Pontypridd store, Clare was extremely helpful, pleasant and most importantly very knowledgeable, she is a very important part of your team.
July 1, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi Morwen. Thank you for your review for Clare. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service
Fantastic service. Matt and Graham both brilliant but Matt looked really tired
June 29, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi Eric,
Thanks for sharing this 5 star review with us!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Went into Vodafone ponty and phone not…
Went into Vodafone ponty and phone not working wow matt got me sorted and persevered with it to help get it all sorted and back up and running thanks
June 29, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi David,
We're so happy you had such a positive experience! Thanks for your feedback
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Clare was really helpful and nothing…
Clare was really helpful and nothing was any trouble for her A* for service
June 5, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi Carol. Thank you for your review for Clare. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful in store much easier to…
Very helpful in store much easier to deal with the staff in Pontypridd would recommend to go to store than deal with Vodafone online
May 11, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi Lewis, thanks for your fab feedback for our team in Ponypridd.
All the best, The Vodafone Social Media Team
Graham and Elise were really helpful
Graham and Elise were really helpful. Very friendly and informative. Would definitely visit again
April 18, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey there Iaila,
Thanks for the great feedback! We're delighted you had such a positive experience.
If you ever need our help then please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Nice easy transaction
Nice easy transaction
With Elise she couldn’t be more helpful
May 1, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi Jess. Thank you for your review for Elise. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent Service
A very good experience changing my phone. Clare was very helpful, courteous and knowledgeable in what she was doing.
May 1, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi Frederick. Thank you for your review for Clare. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Broadband switch resolved
The team were very helpful and resolved the issue we visited the store for. Explained the process as we were completing my broadband switch. Can't thank them enough.
April 29, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Gareth,
Thanks for your feedback! It's great to hear that you got your issue resolved and got the help you needed.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Graham was very helpful sorting my…
Graham was very helpful sorting my mobile and broadband packages. Much easier than using the online app.
March 16, 2024
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi there Claire,
Thanks for this great review! We're so happy to hear you had such a great experience with Graham.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
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